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[Bug 1536758] [NEW] Asus Zenbook UX305CA-FC119T freezes on wake up from suspend with colored vertical lines

 

Public bug reported:

After the laptop has become suspended it will wake up and display
vertical colored lines. After trying to get to a terminal by pressing
Ctrl+Alt+F1 the colored lines disappeared to show the expected screen of
the desktop, however everything is frozen. It has occured on 2 out of 2
attempts. The laptop has been put in suspend either by closing the lid
or leaving it alone for a while. The laptop is able to suspend in
Windows 10 without issue.

I have only used Ubuntu without installing as to evaluate the
compatability with Ubuntu. I tried both 14.04 and 15.04.

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: linux-image-3.19.0-15-generic 3.19.0-15.15
ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3
Uname: Linux 3.19.0-15-generic x86_64
ApportVersion: 2.17.2-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  ubuntu     2049 F.... pulseaudio
CasperVersion: 1.360
CurrentDesktop: Unity
Date: Thu Jan 21 19:07:10 2016
LiveMediaBuild: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
MachineType: ASUSTeK COMPUTER INC. UX305CA
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz.efi file=/cdrom/preseed/username.seed cdrom-detect/try-usb=true noprompt floppy.allowed_drive_mask=0 ignore_uuid boot=casper quiet splash ---
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-15-generic N/A
 linux-backports-modules-3.19.0-15-generic  N/A
 linux-firmware                             1.143
SourcePackage: linux
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/11/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX305CA.201
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX305CA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX305CA.201:bd09/11/2015:svnASUSTeKCOMPUTERINC.:pnUX305CA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX305CA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: UX305CA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: Confirmed


** Tags: amd64 apport-bug vivid

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https://bugs.launchpad.net/bugs/1536758

Title:
  Asus Zenbook UX305CA-FC119T freezes on wake up from suspend with
  colored vertical lines

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  After the laptop has become suspended it will wake up and display
  vertical colored lines. After trying to get to a terminal by pressing
  Ctrl+Alt+F1 the colored lines disappeared to show the expected screen
  of the desktop, however everything is frozen. It has occured on 2 out
  of 2 attempts. The laptop has been put in suspend either by closing
  the lid or leaving it alone for a while. The laptop is able to suspend
  in Windows 10 without issue.

  I have only used Ubuntu without installing as to evaluate the
  compatability with Ubuntu. I tried both 14.04 and 15.04.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: linux-image-3.19.0-15-generic 3.19.0-15.15
  ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3
  Uname: Linux 3.19.0-15-generic x86_64
  ApportVersion: 2.17.2-0ubuntu1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     2049 F.... pulseaudio
  CasperVersion: 1.360
  CurrentDesktop: Unity
  Date: Thu Jan 21 19:07:10 2016
  LiveMediaBuild: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
  MachineType: ASUSTeK COMPUTER INC. UX305CA
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz.efi file=/cdrom/preseed/username.seed cdrom-detect/try-usb=true noprompt floppy.allowed_drive_mask=0 ignore_uuid boot=casper quiet splash ---
  RelatedPackageVersions:
   linux-restricted-modules-3.19.0-15-generic N/A
   linux-backports-modules-3.19.0-15-generic  N/A
   linux-firmware                             1.143
  SourcePackage: linux
  UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/11/2015
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: UX305CA.201
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: UX305CA
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX305CA.201:bd09/11/2015:svnASUSTeKCOMPUTERINC.:pnUX305CA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX305CA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: UX305CA
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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