← Back to team overview

kernel-packages team mailing list archive

[Bug 1538673] Re: Atheros Qualcomm Killer N1525 Wireless-AC Cannot Connect to ac/5GHz

 

Corey, thank you for reporting this and helping make Ubuntu better.

As per https://www.msi.com/product/notebook/support/GS60-2QE-Ghost-
Pro-4.html#down-bios an update to your computer's buggy and outdated
BIOS is available (10H). If you update to this following
https://help.ubuntu.com/community/BIOSUpdate does it change anything?

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on if there was an improvement or not.
3) Please mark this report Status Confirmed. If it's not reproducible, please mark this as Invalid.

Thank you for your understanding.

** Changed in: linux (Ubuntu)
   Importance: Undecided => Low

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1538673

Title:
  Atheros Qualcomm Killer N1525 Wireless-AC Cannot Connect to ac/5GHz

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Ubuntu Gnome 15.10

  I do not know what package this error is a part of or if it is even
  part of a package as I am not familiar enough with linux.  I know it
  is the ath10k_pci module.

  Expected: The wifi would connect to the access point.

  Actual: Firmware crashes twice then NetworkManager times out the
  connection.

  This problem only occurs when either connecting to an 802.11ac or a
  5GHz access point.  I do not have the equipment and or knowledge to be
  able to narrow it down any to one specifically.  It does connect to my
  phone's hotspot on 2.4GHz (I think it is N?) but will not when the
  hotspot is set to 5GHz (Definitely AC).  It also will not connect to
  my school's AC wireless network.

  Here is the system log from the start of attempting to connect to the connection finally timing out (I censored some personal data):
  https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1538673/+attachment/4558010/+files/log

  ---
  ApportVersion: 2.19.1-0ubuntu5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  polomoto   1168 F.... pulseaudio
   /dev/snd/controlC1:  polomoto   1168 F.... pulseaudio
  CurrentDesktop: GNOME
  DistroRelease: Ubuntu 15.10
  HibernationDevice: RESUME=UUID=5018c1c5-f5d2-45e3-a3da-4e74bd9b9131
  InstallationDate: Installed on 2016-01-22 (4 days ago)
  InstallationMedia: Ubuntu-GNOME 15.10 "Wily Werewolf" - Release amd64 (20151021)
  MachineType: Micro-Star International Co., Ltd. GS60 2QE
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-25-generic.efi.signed root=UUID=b7920bb6-c35c-43c5-82be-c195753bc15f ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 4.2.0-25.30-generic 4.2.6
  RelatedPackageVersions:
   linux-restricted-modules-4.2.0-25-generic N/A
   linux-backports-modules-4.2.0-25-generic  N/A
   linux-firmware                            1.149.3
  RfKill:
   0: phy0: Wireless LAN
    Soft blocked: no
    Hard blocked: no
  Tags:  wily
  UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
  Uname: Linux 4.2.0-25-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 09/15/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: E16H5IMS.104
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: MS-16H5
  dmi.board.vendor: Micro-Star International Co., Ltd.
  dmi.board.version: REV:0.B
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrE16H5IMS.104:bd09/15/2014:svnMicro-StarInternationalCo.,Ltd.:pnGS602QE:pvrREV1.0:rvnMicro-StarInternationalCo.,Ltd.:rnMS-16H5:rvrREV0.B:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: GS60 2QE
  dmi.product.version: REV:1.0
  dmi.sys.vendor: Micro-Star International Co., Ltd.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1538673/+subscriptions


References