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[Bug 1541932] Re: Can't use second monitor, only external gets enabled


Masiosare, thank you for reporting this and helping make Ubuntu better.

As per http://www.dell.com/support/home/us/en/19/product-
support/product/inspiron-15-7537/drivers/advanced an update to your
computer's buggy and outdated BIOS is available (A13). If you update to
this following https://help.ubuntu.com/community/BIOSUpdate does it
change anything?

For more on BIOS updates and linux, please see

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on if there was an improvement or not.
3) Please mark this report Status Confirmed. If it's not reproducible, please mark this as Invalid.

Thank you for your understanding.

** Tags added: bios-outdated-a13

** Changed in: linux (Ubuntu)
   Importance: Undecided => Low

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

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  Can't use second monitor, only external gets enabled

Status in linux package in Ubuntu:

Bug description:
  If I plug in a second monitor, my main monitor turns off, If I unplug
  it, it switches around

  If I try to enable it in system settings, X crashes with this message
  on dmesg

  [70433.998275] WARNING: CPU: 3 PID: 7218 at /build/linux-NgsOGa/linux-4.2.0/drivers/gpu/drm/i915/intel_display.c:12328 check_crtc_state+0x2c5/0x440 [i915]()
  [70433.998275] pipe state doesn't match!
  [70433.998276] Modules linked in: des_generic md4 hid_generic pl2303 usbserial uas usb_storage drbg ansi_cprng ctr ccm rfcomm bbswitch(OE) pci_stub nls_utf8 cifs vboxpci(OE) vboxnetadp(OE) vboxnetflt(OE) fscache vboxdrv(OE) bnep binfmt_misc uvcvideo videobuf2_vmalloc videobuf2_memops nls_iso8859_1 videobuf2_core v4l2_common videodev media hid_multitouch intel_rapl x86_pkg_temp_thermal intel_powerclamp dell_led coretemp snd_hda_codec_hdmi kvm_intel snd_hda_codec_realtek btusb snd_hda_codec_generic snd_hda_intel btrtl kvm btbcm btintel crct10dif_pclmul bluetooth nvidia(POE) crc32_pclmul snd_soc_rt5640 snd_hda_codec snd_soc_rl6231 snd_hda_core snd_hwdep snd_soc_core snd_compress ac97_bus aesni_intel snd_pcm_dmaengine snd_pcm aes_x86_64 dell_wmi sparse_keymap snd_seq_midi snd_seq_midi_event snd_rawmidi
  [70433.998294]  snd_seq arc4 snd_seq_device snd_timer lrw dell_laptop dcdbas gf128mul dell_smm_hwmon glue_helper snd iwlmvm joydev mac80211 ablk_helper cryptd iwlwifi input_leds serio_raw cfg80211 wmi soundcore i2c_designware_platform snd_soc_sst_acpi mei_me rtsx_pci_ms memstick dw_dmac dw_dmac_core lpc_ich i2c_designware_core mei 8250_dw spi_pxa2xx_platform shpchp mac_hid intel_smartconnect intel_rst dell_rbtn dell_smo8800 parport_pc ppdev lp parport autofs4 usbhid rtsx_pci_sdmmc i915 psmouse ahci i2c_algo_bit libahci drm_kms_helper r8169 rtsx_pci drm mii sdhci_acpi sdhci i2c_hid video hid
  [70433.998311] CPU: 3 PID: 7218 Comm: Xorg Tainted: P        W  OE   4.2.0-27-generic #32-Ubuntu
  [70433.998312] Hardware name: Dell Inc.          Inspiron 7537/07PF9F, BIOS A12 10/30/2014
  [70433.998313]  0000000000000000 0000000088925cab ffff8800b9a637c8 ffffffff817eae99
  [70433.998314]  0000000000000000 ffff8800b9a63820 ffff8800b9a63808 ffffffff8107b9c6
  [70433.998316]  ffff8800b9a63848 ffff8800b9a638b0 ffff880426c89800 0000000000000001
  [70433.998317] Call Trace:
  [70433.998319]  [<ffffffff817eae99>] dump_stack+0x45/0x57
  [70433.998321]  [<ffffffff8107b9c6>] warn_slowpath_common+0x86/0xc0
  [70433.998322]  [<ffffffff8107ba55>] warn_slowpath_fmt+0x55/0x70
  [70433.998331]  [<ffffffffc01ef9e1>] ? intel_pipe_config_compare+0xb31/0xc60 [i915]
  [70433.998339]  [<ffffffffc01efdd5>] check_crtc_state+0x2c5/0x440 [i915]
  [70433.998349]  [<ffffffffc0203bfd>] intel_modeset_check_state+0x21d/0x6d0 [i915]
  [70433.998357]  [<ffffffffc0204db7>] intel_crtc_set_config+0x4c7/0x580 [i915]
  [70433.998366]  [<ffffffffc009dbf0>] ? drm_modeset_lock_all_crtcs+0x90/0xa0 [drm]
  [70433.998372]  [<ffffffffc008e4a6>] drm_mode_set_config_internal+0x66/0x100 [drm]
  [70433.998379]  [<ffffffffc0092b39>] drm_mode_setcrtc+0x3e9/0x500 [drm]
  [70433.998384]  [<ffffffffc0083495>] drm_ioctl+0x125/0x610 [drm]
  [70433.998390]  [<ffffffffc0092750>] ? drm_mode_setplane+0x1b0/0x1b0 [drm]
  [70433.998392]  [<ffffffff812110b5>] do_vfs_ioctl+0x295/0x480
  [70433.998394]  [<ffffffff8121dfb4>] ? mntput+0x24/0x40
  [70433.998395]  [<ffffffff811ff720>] ? __fput+0x190/0x220
  [70433.998397]  [<ffffffff81211319>] SyS_ioctl+0x79/0x90
  [70433.998398]  [<ffffffff817f1c72>] entry_SYSCALL_64_fastpath+0x16/0x75
  [70433.998399] ---[ end trace a4b01e73aac47c29 ]---

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: linux-image-4.2.0-27-generic 4.2.0-27.32
  ProcVersionSignature: Ubuntu 4.2.0-27.32-generic 4.2.8-ckt1
  Uname: Linux 4.2.0-27-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.19.1-0ubuntu5
  Architecture: amd64
   /dev/snd/pcmC1D0p:   luis       7754 F...m pulseaudio
   /dev/snd/controlC1:  luis       7754 F.... pulseaudio
   /dev/snd/controlC0:  luis       7754 F.... pulseaudio
  CurrentDesktop: KDE
  Date: Thu Feb  4 10:45:26 2016
  HibernationDevice: RESUME=UUID=5f1324cb-ff6a-44ba-8bb4-f51969c1afa0
  InstallationDate: Installed on 2016-01-28 (7 days ago)
  InstallationMedia: Kubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
  MachineType: Dell Inc. Inspiron 7537
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-27-generic.efi.signed root=UUID=bc3e5510-252e-48b7-9021-db1e911e5de1 ro quiet splash vt.handoff=7
   linux-restricted-modules-4.2.0-27-generic N/A
   linux-backports-modules-4.2.0-27-generic  N/A
   linux-firmware                            1.149.3
  SourcePackage: linux
  UdevLog: Error: [Errno 2] No existe el archivo o el directorio: '/var/log/udev'
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 10/30/2014
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A12
  dmi.board.name: 07PF9F
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: 0.1
  dmi.modalias: dmi:bvnDellInc.:bvrA12:bd10/30/2014:svnDellInc.:pnInspiron7537:pvr:rvnDellInc.:rn07PF9F:rvrA00:cvnDellInc.:ct8:cvr0.1:
  dmi.product.name: Inspiron 7537
  dmi.sys.vendor: Dell Inc.

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