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Message #165020
[Bug 1548850] Re: Suspend-Resume freezes the computer completely
flrtx, thank you for reporting this and helping make Ubuntu better.
As per
http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=6732463&swLangOid=8&swEnvOid=4158
an update to your computer's buggy, insecure, and outdated BIOS is
available (F.39). If you update to this following
https://help.ubuntu.com/community/BIOSUpdate does it change anything?
For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.
Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful.
Also, you don't have to create a new bug report.
Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on if there was an improvement or not.
3) Please mark this report Status Confirmed.
If it's not reproducible, please mark this as Invalid.
Thank you for your understanding.
** Tags added: bios-outdated-f.39
** Changed in: linux (Ubuntu)
Importance: High => Low
** Changed in: linux (Ubuntu)
Status: Confirmed => Incomplete
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https://bugs.launchpad.net/bugs/1548850
Title:
Suspend-Resume freezes the computer completely
Status in linux package in Ubuntu:
Incomplete
Bug description:
I’m using HP 250 G3 notebook. When closing the screen and reopening it, the system should suspend and resume. However, when I reopen the computer, the system is completely frozen. I can’t move the mouse, keyboard strokes don’t get recongnized, not even Ctrl+Alt+F1 to get to the rescue terminal where I could at least reboot the computer. Instead, the only solution I found was to press the power button for several seconds.
Being able to suspend the computer is very important for me. What can I do about this?
ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: linux-headers-4.2.0-30 4.2.0-30.35
ProcVersionSignature: Ubuntu 4.2.0-30.35-generic 4.2.8-ckt3
Uname: Linux 4.2.0-30-generic x86_64
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: babbl 1584 F.... pulseaudio
/dev/snd/controlC1: babbl 1584 F.... pulseaudio
CurrentDesktop: MATE
Date: Tue Feb 23 15:28:30 2016
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=34ce0104-ddbf-4b6e-8f5b-2012550d55ef
InstallationDate: Installed on 2015-10-17 (129 days ago)
InstallationMedia: Ubuntu-MATE 15.04 "Vivid Vervet" - Release amd64 (20150422.1)
Lsusb:
Bus 003 Device 003: ID 064e:9320 Suyin Corp.
Bus 003 Device 002: ID 8087:8000 Intel Corp.
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Hewlett-Packard HP 250 G3 Notebook PC
PackageArchitecture: all
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-30-generic.efi.signed root=UUID=ce32a0c7-c1c0-4a26-90c2-6466918c1e3d ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.2.0-30-generic N/A
linux-backports-modules-4.2.0-30-generic N/A
linux-firmware 1.149.3
RfKill:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
SourcePackage: linux
UdevLog: Error: [Errno 2] Datei oder Verzeichnis nicht gefunden: '/var/log/udev'
UpgradeStatus: Upgraded to wily on 2016-02-23 (0 days ago)
dmi.bios.date: 10/23/2014
dmi.bios.vendor: Insyde
dmi.bios.version: F.31
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 2212
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 86.44
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.31:bd10/23/2014:svnHewlett-Packard:pnHP250G3NotebookPC:pvr0991100000000000000600087:rvnHewlett-Packard:rn2212:rvr86.44:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP 250 G3 Notebook PC
dmi.product.version: 0991100000000000000600087
dmi.sys.vendor: Hewlett-Packard
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References