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[Bug 1548850] Re: Suspend-Resume freezes the computer completely

 

flrtx, thank you for reporting this and helping make Ubuntu better.

As per
http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=6732463&swLangOid=8&swEnvOid=4158
an update to your computer's buggy, insecure, and outdated BIOS is
available (F.39). If you update to this following
https://help.ubuntu.com/community/BIOSUpdate does it change anything?

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful.

Also, you don't have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on if there was an improvement or not.
3) Please mark this report Status Confirmed.

If it's not reproducible, please mark this as Invalid.

Thank you for your understanding.

** Tags added: bios-outdated-f.39

** Changed in: linux (Ubuntu)
   Importance: High => Low

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

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https://bugs.launchpad.net/bugs/1548850

Title:
  Suspend-Resume freezes the computer completely

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I’m using HP 250 G3 notebook. When closing the screen and reopening it, the system should suspend and resume. However, when I reopen the computer, the system is completely frozen. I can’t move the mouse, keyboard strokes don’t get recongnized, not even Ctrl+Alt+F1 to get to the rescue terminal where I could at least reboot the computer. Instead, the only solution I found was to press the power button for several seconds.
  Being able to suspend the computer is very important for me. What can I do about this?

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: linux-headers-4.2.0-30 4.2.0-30.35
  ProcVersionSignature: Ubuntu 4.2.0-30.35-generic 4.2.8-ckt3
  Uname: Linux 4.2.0-30-generic x86_64
  ApportVersion: 2.19.1-0ubuntu5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  babbl      1584 F.... pulseaudio
   /dev/snd/controlC1:  babbl      1584 F.... pulseaudio
  CurrentDesktop: MATE
  Date: Tue Feb 23 15:28:30 2016
  EcryptfsInUse: Yes
  HibernationDevice: RESUME=UUID=34ce0104-ddbf-4b6e-8f5b-2012550d55ef
  InstallationDate: Installed on 2015-10-17 (129 days ago)
  InstallationMedia: Ubuntu-MATE 15.04 "Vivid Vervet" - Release amd64 (20150422.1)
  Lsusb:
   Bus 003 Device 003: ID 064e:9320 Suyin Corp. 
   Bus 003 Device 002: ID 8087:8000 Intel Corp. 
   Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Hewlett-Packard HP 250 G3 Notebook PC
  PackageArchitecture: all
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-30-generic.efi.signed root=UUID=ce32a0c7-c1c0-4a26-90c2-6466918c1e3d ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.2.0-30-generic N/A
   linux-backports-modules-4.2.0-30-generic  N/A
   linux-firmware                            1.149.3
  RfKill:
   0: phy0: Wireless LAN
   	Soft blocked: no
   	Hard blocked: no
  SourcePackage: linux
  UdevLog: Error: [Errno 2] Datei oder Verzeichnis nicht gefunden: '/var/log/udev'
  UpgradeStatus: Upgraded to wily on 2016-02-23 (0 days ago)
  dmi.bios.date: 10/23/2014
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.31
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: 2212
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: 86.44
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsyde:bvrF.31:bd10/23/2014:svnHewlett-Packard:pnHP250G3NotebookPC:pvr0991100000000000000600087:rvnHewlett-Packard:rn2212:rvr86.44:cvnHewlett-Packard:ct10:cvrChassisVersion:
  dmi.product.name: HP 250 G3 Notebook PC
  dmi.product.version: 0991100000000000000600087
  dmi.sys.vendor: Hewlett-Packard

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