kernel-packages team mailing list archive

[devtom30 <thomas.lornet@xxxxxxxxx>]

apport information

** Tags added: apport-collected wily

** Description changed:

  The touchpad is not working at all. Works good on pre-installed Windows
  10.
  
  I don't know the brand/model of the touchpad.
  
  Regards,
  Tom
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.19.0-47-generic 3.19.0-47.53~14.04.1
  ProcVersionSignature: Ubuntu 3.19.0-47.53~14.04.1-generic 3.19.8-ckt10
  Uname: Linux 3.19.0-47-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Thu Jan 21 10:38:55 2016
  InstallationDate: Installed on 2016-01-20 (0 days ago)
  InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  SourcePackage: linux-lts-vivid
  UpgradeStatus: No upgrade log present (probably fresh install)
+ --- 
+ ApportVersion: 2.19.1-0ubuntu5
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  tom        1573 F.... pulseaudio
+ CurrentDesktop: Unity
+ DistroRelease: Ubuntu 15.10
+ HibernationDevice: RESUME=UUID=b5897211-5dc4-45a0-9d13-3b1f4a256288
+ InstallationDate: Installed on 2016-03-04 (3 days ago)
+ InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
+ MachineType: Acer Aspire R5-471T
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-30-generic.efi.signed root=UUID=afe2d21d-63b1-42e3-9f61-514a47068a7b ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 4.2.0-30.36-generic 4.2.8-ckt3
+ RelatedPackageVersions:
+  linux-restricted-modules-4.2.0-30-generic N/A
+  linux-backports-modules-4.2.0-30-generic  N/A
+  linux-firmware                            1.149.3
+ Tags:  wily
+ UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
+ Uname: Linux 4.2.0-30-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 09/11/2015
+ dmi.bios.vendor: Acer
+ dmi.bios.version: V1.03
+ dmi.board.asset.tag: Type2 - Board Asset Tag
+ dmi.board.name: Luffy
+ dmi.board.vendor: Acer
+ dmi.board.version: V1.03
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: Acer
+ dmi.chassis.version: Chassis Version
+ dmi.modalias: dmi:bvnAcer:bvrV1.03:bd09/11/2015:svnAcer:pnAspireR5-471T:pvrV1.03:rvnAcer:rnLuffy:rvrV1.03:cvnAcer:ct10:cvrChassisVersion:
+ dmi.product.name: Aspire R5-471T
+ dmi.product.version: V1.03
+ dmi.sys.vendor: Acer

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1536552/+attachment/4591390/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1536552

Title:
  TouchPad not working on Acer Aspire R5-471T (called also R14)

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  The touchpad is not working at all. Works good on pre-installed
  Windows 10.

  I don't know the brand/model of the touchpad.

  Regards,
  Tom

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.19.0-47-generic 3.19.0-47.53~14.04.1
  ProcVersionSignature: Ubuntu 3.19.0-47.53~14.04.1-generic 3.19.8-ckt10
  Uname: Linux 3.19.0-47-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Thu Jan 21 10:38:55 2016
  InstallationDate: Installed on 2016-01-20 (0 days ago)
  InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  SourcePackage: linux-lts-vivid
  UpgradeStatus: No upgrade log present (probably fresh install)
  --- 
  ApportVersion: 2.19.1-0ubuntu5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  tom        1573 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 15.10
  HibernationDevice: RESUME=UUID=b5897211-5dc4-45a0-9d13-3b1f4a256288
  InstallationDate: Installed on 2016-03-04 (3 days ago)
  InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
  MachineType: Acer Aspire R5-471T
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-30-generic.efi.signed root=UUID=afe2d21d-63b1-42e3-9f61-514a47068a7b ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 4.2.0-30.36-generic 4.2.8-ckt3
  RelatedPackageVersions:
   linux-restricted-modules-4.2.0-30-generic N/A
   linux-backports-modules-4.2.0-30-generic  N/A
   linux-firmware                            1.149.3
  Tags:  wily
  UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
  Uname: Linux 4.2.0-30-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 09/11/2015
  dmi.bios.vendor: Acer
  dmi.bios.version: V1.03
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Luffy
  dmi.board.vendor: Acer
  dmi.board.version: V1.03
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAcer:bvrV1.03:bd09/11/2015:svnAcer:pnAspireR5-471T:pvrV1.03:rvnAcer:rnLuffy:rvrV1.03:cvnAcer:ct10:cvrChassisVersion:
  dmi.product.name: Aspire R5-471T
  dmi.product.version: V1.03
  dmi.sys.vendor: Acer

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