kernel-packages team mailing list archive

[Mike Kupfer <m.kupfer@xxxxxxx>]

apport information

** Tags added: apport-collected xenial

** Description changed:

  Ubuntu 12.04.5, ASUS model 1015E, x86_64
  
  When I boot the 3.2.0-99 kernel on my ASUS netbook, I pretty much never
  get a working display manager.  (I think it booted okay the first time
  after installing the kernel, but that's it.)  Usually I just get a black
  display.  I have also gotten
  
  - an almost complete login screen, except the background is wrong
  (uniform purple instead of my wallpaper), and trackpad clicks are
  ignored (but trackpad motion works)
  
  - stuck at the Ubuntu splash screen
  
  I once tried booting in recovery mode.  I noticed a message about
  modprobe being terminated by signal 9, and I noticed several messages
  about modprobe timeouts.  But other than that the messages didn't tell
  me anything that I could make sense of.
  
  I can ssh into the system.  Unfortunately, "apport-bug linux" gets stuck
  (it still says "collecting problem information" after 30 minutes), so
  I'm filing this directly on Launchpad.  I can get the apport
  configuration information from the 3.2.0-98 kernel (that kernel works
  just fine).  I can also collect any log files, ps output, etc. that
  you'd like.  lightdm does seem to be running.  The only suspicious thing
  I see in the log files is that Xorg.0.log is missing a bunch of text
  that it contains when using the -98 kernel.
  
  I noticed that I had an out-of-date BIOS, but upgrading the BIOS did not
  fix anything.
  
  Reinstalling the -99 kernel did not help.
+ --- 
+ ApportVersion: 2.20-0ubuntu3
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  ubuntu     1562 F.... pulseaudio
+ CasperVersion: 1.367
+ CurrentDesktop: Unity
+ DistroRelease: Ubuntu 16.04
+ LiveMediaBuild: Ubuntu 16.04 LTS "Xenial Xerus" - Alpha amd64 (20160307)
+ MachineType: ASUSTeK COMPUTER INC. 1015E
+ Package: linux (not installed)
+ ProcEnviron:
+  TERM=xterm-256color
+  PATH=(custom, no user)
+  XDG_RUNTIME_DIR=<set>
+  LANG=en_US.UTF-8
+  SHELL=/bin/bash
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash --- maybe-ubiquity
+ ProcVersionSignature: Ubuntu 4.4.0-10.25-generic 4.4.3
+ RelatedPackageVersions:
+  linux-restricted-modules-4.4.0-10-generic N/A
+  linux-backports-modules-4.4.0-10-generic  N/A
+  linux-firmware                            1.156
+ Tags:  xenial
+ Uname: Linux 4.4.0-10-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 05/08/2013
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: 1015E.304
+ dmi.board.asset.tag: ATN12345678901234567
+ dmi.board.name: 1015E
+ dmi.board.vendor: ASUSTeK COMPUTER INC.
+ dmi.board.version: 1.0
+ dmi.chassis.asset.tag: No Asset Tag
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: ASUSTeK COMPUTER INC.
+ dmi.chassis.version: 1.0
+ dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1015E.304:bd05/08/2013:svnASUSTeKCOMPUTERINC.:pn1015E:pvr1.0:rvnASUSTeKCOMPUTERINC.:rn1015E:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
+ dmi.product.name: 1015E
+ dmi.product.version: 1.0
+ dmi.sys.vendor: ASUSTeK COMPUTER INC.

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1553626/+attachment/4594524/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1553626

Title:
  blank console after upgrading to 3.2.0-99

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  Ubuntu 12.04.5, ASUS model 1015E, x86_64

  When I boot the 3.2.0-99 kernel on my ASUS netbook, I pretty much
  never get a working display manager.  (I think it booted okay the
  first time after installing the kernel, but that's it.)  Usually I
  just get a black display.  I have also gotten

  - an almost complete login screen, except the background is wrong
  (uniform purple instead of my wallpaper), and trackpad clicks are
  ignored (but trackpad motion works)

  - stuck at the Ubuntu splash screen

  I once tried booting in recovery mode.  I noticed a message about
  modprobe being terminated by signal 9, and I noticed several messages
  about modprobe timeouts.  But other than that the messages didn't tell
  me anything that I could make sense of.

  I can ssh into the system.  Unfortunately, "apport-bug linux" gets
  stuck (it still says "collecting problem information" after 30
  minutes), so I'm filing this directly on Launchpad.  I can get the
  apport configuration information from the 3.2.0-98 kernel (that kernel
  works just fine).  I can also collect any log files, ps output, etc.
  that you'd like.  lightdm does seem to be running.  The only
  suspicious thing I see in the log files is that Xorg.0.log is missing
  a bunch of text that it contains when using the -98 kernel.

  I noticed that I had an out-of-date BIOS, but upgrading the BIOS did
  not fix anything.

  Reinstalling the -99 kernel did not help.
  --- 
  ApportVersion: 2.20-0ubuntu3
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     1562 F.... pulseaudio
  CasperVersion: 1.367
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 16.04
  LiveMediaBuild: Ubuntu 16.04 LTS "Xenial Xerus" - Alpha amd64 (20160307)
  MachineType: ASUSTeK COMPUTER INC. 1015E
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash --- maybe-ubiquity
  ProcVersionSignature: Ubuntu 4.4.0-10.25-generic 4.4.3
  RelatedPackageVersions:
   linux-restricted-modules-4.4.0-10-generic N/A
   linux-backports-modules-4.4.0-10-generic  N/A
   linux-firmware                            1.156
  Tags:  xenial
  Uname: Linux 4.4.0-10-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 05/08/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 1015E.304
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: 1015E
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1015E.304:bd05/08/2013:svnASUSTeKCOMPUTERINC.:pn1015E:pvr1.0:rvnASUSTeKCOMPUTERINC.:rn1015E:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: 1015E
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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