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[Bug 1066294] Re: package linux-image-3.5.0-17-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1

 

*** This bug is a duplicate of bug 1160346 ***
    https://bugs.launchpad.net/bugs/1160346

** This bug is no longer a duplicate of bug 897786
   Kernel is dropping non-PAE flavour
** This bug has been marked a duplicate of bug 1160346
   do-release-upgrade from Ubuntu 12.04 on Pentium-M fails, breaks system without any warning (This kernel does not support a non-PAE CPU)

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https://bugs.launchpad.net/bugs/1066294

Title:
  package linux-image-3.5.0-17-generic (not installed) failed to
  install/upgrade: subprocess new pre-installation script returned error
  exit status 1

Status in “linux” package in Ubuntu:
  Expired

Bug description:
  I am trying to upgrade to Ubuntu 12.10 on my eeePC (one of the
  originals) and I get this error messagepackage

  linux-image-3.5.0-17-generic (not installed) failed to
  install/upgrade: subprocess new pre-installation script returned error
  exit status 1

  During the install process, it said there was an error in installing
  linux-image-3.5.0-17-generic. It said:

  "This kernel does not support a non-PAE CPU."

                 ......whatever that means.

  From Sysinfo, the CPU is:  GenuineIntel
  Intel(R) Celeron(R) M processor          900MHz
  Frequency: 630.095 MHz
  L2 Cache: 512 KB
  Bogomips: 1260.19
  Numbering: family(6) model(13) stepping(6)
  Flags: fpu vme de pse tsc msr mce cx8 apic mtrr pge mca cmov clflush dts acpi mmx fxsr sse sse2 ss tm pbe up bts

  GNOME: 3.6.0 (Ubuntu 2012-10-04)
  Kernel: 2.0-32-generic (#51-Ubuntu SMP Wed Sep 26 21:32:50 UTC 2012)
  GCC Version: 4.7 (i686-linux-gnu)
  XOrg Version:1.13.0 (08 October 2012  03:34:08PM)

  Is this enough information for someone to diagnose and repair the
  problem?

  When I try running ubuntu-bug linux, it comes up with a message: this
  problem cannot be reported.

  The information collected by  cat /proc/version_signature > version.log is:
  Ubuntu 3.2.0-32.51-generic 3.2.30

  I attached the lspci-vnvn.log

  When I ran the Software Center, it said I had to do a repair. This is
  the result of that attempt:

  installArchives() failed: (Reading database ... 
  (Reading database ... 5%
  (Reading database ... 10%
  (Reading database ... 15%
  (Reading database ... 20%
  (Reading database ... 25%
  (Reading database ... 30%
  (Reading database ... 35%
  (Reading database ... 40%
  (Reading database ... 45%
  (Reading database ... 50%
  (Reading database ... 55%
  (Reading database ... 60%
  (Reading database ... 65%
  (Reading database ... 70%
  (Reading database ... 75%
  (Reading database ... 80%
  (Reading database ... 85%
  (Reading database ... 90%
  (Reading database ... 95%
  (Reading database ... 100%
  (Reading database ... 376859 files and directories currently installed.)
  Unpacking linux-image-3.5.0-17-generic (from .../linux-image-3.5.0-17-generic_3.5.0-17.28_i386.deb) ...
  This kernel does not support a non-PAE CPU.
  dpkg: error processing /var/cache/apt/archives/linux-image-3.5.0-17-generic_3.5.0-17.28_i386.deb (--unpack):
   subprocess new pre-installation script returned error exit status 1
  No apport report written because MaxReports is reached already
  Examining /etc/kernel/postrm.d .
  run-parts: executing /etc/kernel/postrm.d/initramfs-tools 3.5.0-17-generic /boot/vmlinuz-3.5.0-17-generic
  run-parts: executing /etc/kernel/postrm.d/zz-update-grub 3.5.0-17-generic /boot/vmlinuz-3.5.0-17-generic
  Errors were encountered while processing:
   /var/cache/apt/archives/linux-image-3.5.0-17-generic_3.5.0-17.28_i386.deb
  Error in function: 
  dpkg: dependency problems prevent configuration of linux-image-generic:
   linux-image-generic depends on linux-image-3.5.0-17-generic; however:
    Package linux-image-3.5.0-17-generic is not installed.

  dpkg: error processing linux-image-generic (--configure):
   dependency problems - leaving unconfigured
  dpkg: dependency problems prevent configuration of linux-image-extra-3.5.0-17-generic:
   linux-image-extra-3.5.0-17-generic depends on linux-image-3.5.0-17-generic; however:
    Package linux-image-3.5.0-17-generic is not installed.

  dpkg: error processing linux-image-extra-3.5.0-17-generic (--configure):
   dependency problems - leaving unconfigured
  dpkg: dependency problems prevent configuration of linux-generic:
   linux-generic depends on linux-image-generic; however:
    Package linux-image-generic is not configured yet.

  dpkg: error processing linux-generic (--configure):
   dependency problems - leaving unconfigured

  ProblemType: Package
  DistroRelease: Ubuntu 12.10
  Package: linux-image-3.5.0-17-generic (not installed)
  ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
  Uname: Linux 3.2.0-32-generic i686
  ApportVersion: 2.6.1-0ubuntu3
  AptOrdering:
   linux-image-3.5.0-17-generic: Install
   linux-image-3.5.0-17-generic: Configure
   linux-image-extra-3.5.0-17-generic: Configure
   linux-image-generic: Configure
   linux-generic: Configure
  Architecture: i386
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  murray     1407 F.... xfce4-volumed
                        murray     1409 F.... pulseaudio
  Date: Sat Oct 13 05:49:19 2012
  ErrorMessage: subprocess new pre-installation script returned error exit status 1
  HibernationDevice: RESUME=UUID=5cb35b41-4f43-450a-93c1-8408432104ce
  InstallationMedia: Xubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
  MachineType: ASUSTeK Computer INC. 701
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-32-generic root=UUID=12c0013b-e73e-4ea6-9f6d-cf237655c15c ro quiet splash vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions: grub-pc 2.00-7ubuntu10
  SourcePackage: linux
  Title: package linux-image-3.5.0-17-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1
  UpgradeStatus: Upgraded to quantal on 2012-10-13 (0 days ago)
  dmi.bios.date: 10/17/2007
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 0401
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: 701
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: x.xx
  dmi.chassis.asset.tag: 0x00000000
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTek Computer INC.
  dmi.chassis.version: x.x
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0401:bd10/17/2007:svnASUSTeKComputerINC.:pn701:pvrx.x:rvnASUSTeKComputerINC.:rn701:rvrx.xx:cvnASUSTekComputerINC.:ct10:cvrx.x:
  dmi.product.name: 701
  dmi.product.version: x.x
  dmi.sys.vendor: ASUSTeK Computer INC.

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