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[cangaru <johns@xxxxxxxxxx>]

** Tags added: apport-collected trusty

** Description changed:

  I am constantly getting these messages in dmesg:
  [114755.239681] usb 2-1: reset SuperSpeed USB device number 2 using xhci_hcd
  [114760.252354] usb 2-1: device descriptor read/8, error -110
  [114760.353433] usb 2-1: reset SuperSpeed USB device number 2 using xhci_hcd
  [114765.366486] usb 2-1: device descriptor read/8, error -110
  [114765.518703] sd 6:0:0:0: [sdf] FAILED Result: hostbyte=DID_ERROR driverbyte=DRIVER_OK
  [114765.518705] usb 2-1: USB disconnect, device number 2
  [114765.518707] sd 6:0:0:0: [sdf] CDB: 
  [114765.518708] Write(10): 2a 00 3a 36 db b7 00 00 10 00
  [114765.518712] blk_update_request: I/O error, dev sdf, sector 976673719
  [114765.518720] Aborting journal on device sdf1-8.
  [114765.524571] sd 6:0:0:0: [sdf] FAILED Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
  
  I am trying to use a Toshiba external disk, in a usb3 port which I use for backup. It worked flawlessly on an old version of Redhat, but on moving to a new server, Intel S1200RP with updated firmware, I am in a world of pain. I have switched off standby for usb on boot, I have ensured that power is continually on for all usb ports. 
  I have tried a number of kernels, currently 3.19.0-031900rc4-lowlatency which had been less bad, but am still getting this fault.
+ --- 
+ ApportVersion: 2.14.1-0ubuntu3.19
+ Architecture: amd64
+ DistroRelease: Ubuntu 14.04
+ InstallationDate: Installed on 2015-05-13 (306 days ago)
+ InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64+mac (20140417)
+ Package: linux (not installed)
+ ProcEnviron:
+  LANGUAGE=en_AU:en
+  TERM=xterm
+  PATH=(custom, no user)
+  LANG=en_AU.UTF-8
+  SHELL=/bin/bash
+ Tags:  trusty
+ Uname: Linux 3.19.0-031900rc4-lowlatency x86_64
+ UnreportableReason: The running kernel is not an Ubuntu kernel
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups:
+  
+ _MarkForUpload: True

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https://bugs.launchpad.net/bugs/1556782

Title:
  USB3 not working

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I am constantly getting these messages in dmesg:
  [114755.239681] usb 2-1: reset SuperSpeed USB device number 2 using xhci_hcd
  [114760.252354] usb 2-1: device descriptor read/8, error -110
  [114760.353433] usb 2-1: reset SuperSpeed USB device number 2 using xhci_hcd
  [114765.366486] usb 2-1: device descriptor read/8, error -110
  [114765.518703] sd 6:0:0:0: [sdf] FAILED Result: hostbyte=DID_ERROR driverbyte=DRIVER_OK
  [114765.518705] usb 2-1: USB disconnect, device number 2
  [114765.518707] sd 6:0:0:0: [sdf] CDB: 
  [114765.518708] Write(10): 2a 00 3a 36 db b7 00 00 10 00
  [114765.518712] blk_update_request: I/O error, dev sdf, sector 976673719
  [114765.518720] Aborting journal on device sdf1-8.
  [114765.524571] sd 6:0:0:0: [sdf] FAILED Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK

  I am trying to use a Toshiba external disk, in a usb3 port which I use for backup. It worked flawlessly on an old version of Redhat, but on moving to a new server, Intel S1200RP with updated firmware, I am in a world of pain. I have switched off standby for usb on boot, I have ensured that power is continually on for all usb ports. 
  I have tried a number of kernels, currently 3.19.0-031900rc4-lowlatency which had been less bad, but am still getting this fault.
  --- 
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  DistroRelease: Ubuntu 14.04
  InstallationDate: Installed on 2015-05-13 (306 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64+mac (20140417)
  Package: linux (not installed)
  ProcEnviron:
   LANGUAGE=en_AU:en
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_AU.UTF-8
   SHELL=/bin/bash
  Tags:  trusty
  Uname: Linux 3.19.0-031900rc4-lowlatency x86_64
  UnreportableReason: The running kernel is not an Ubuntu kernel
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  _MarkForUpload: True

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