kernel-packages team mailing list archive

[Andy Barry <1555775@xxxxxxxxxxxxxxxxxx>]

> Andy Barry, to advise, it would be most helpful if simply one card is
tested and advised to (not 3) so that this report may be precisely
scoped, and dealt with.

The reason I wrote about the 3 different cards is that I think it
indicates the bug is likely *not* in the wifi drivers for the cards, but
in the driver for the motherboard / BIOS.  For the purposes of this
report, I'm happy to focus on the Intel 7265 which is the most well
supported of the 3.

> Hence, to clarify https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1555775/comments/18 :
> 1) Which card did you test with specifically?
> 2) Did you test http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.5-rc7-wily/ or something else?

I tested Intel 7265 with v4.5-rc7-wily, yes.  Exactly that link with the
amd64 packages.


I'll change the status back to Confirmed since I've answered your questions, but please let me know if that's inappropriate and something you or someone else is supposed to do (I'm relatively new to bugs on launchpad).


** Changed in: linux (Ubuntu)
       Status: Incomplete => Confirmed

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https://bugs.launchpad.net/bugs/1555775

Title:
  WiFi + wired ethernet broken after suspend on Alienware 15 R2

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I have an Alienware 15 R2 where the WiFi is broken on resume from
  suspend.  I thought it was likely my WiFi card, but I have an
  identical issue regardless of the three cards I have tried:

  1) Killer 1535
  2) Intel 8260
  3) Intel 7265

  All three work before suspend (the Killer required a firmware
  download), but after suspend, they are gone from network manager ("No
  network devices available"), from ifconfig, and from lshw -class
  Network

  I have tried removing the kernel module for the driver (ath10k and
  iwlwifi, respectively) before suspend and modprobe-ing it after, but
  that results in no change.  I also have disabled wifi via  the
  keyboard key, then suspended,  then resumed, but still no luck.  No
  change after installing intel-microcode either.

  Wifi does come back after resume in Windows.

  This post reports a similar problem:
  http://ubuntuforums.org/showthread.php?t=2311390&page=2

  So my conclusion is that there's something going on with the
  motherboard/BIOS not turning any of the ethernet devices back on.  I
  am running the most up to date BIOS version.  I have tried the
  following distributions with identical results:

  Ubuntu 15.10 (stock kernel and 4.3 kernel)
  Xubuntu 14.04
  Linux Mint 17.3

  dmesg of a suspend/resume cycle in Ubuntu 15.10 with the stock kernel
  running the Intel 7265: http://pastebin.com/UsvwSbbM

  version.log for that dmesg:
  Ubuntu 4.2.0-30.36-generic 4.2.8-ckt3

  lshw -class Network (before suspend): http://pastebin.com/yhpUKjwv

  lspci-vnvn.log: http://pastebin.com/W6zfHLxE

  As a final note, the exact same thing happens to my wired ethernet connection as well (it disappears from lshw -class Network) after suspend.
  --- 
  ApportVersion: 2.19.1-0ubuntu3
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  abarry     1585 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 15.10
  InstallationDate: Installed on 2016-03-10 (0 days ago)
  InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 004: ID 1bcf:2b8c Sunplus Innovation Technology Inc. 
   Bus 001 Device 003: ID 8087:0a2a Intel Corp. 
   Bus 001 Device 002: ID 187c:0528 Alienware Corporation 
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Alienware Alienware 15 R2
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-30-generic.efi.signed root=UUID=115dc7cd-b190-4872-94bd-685ec9695732 ro noprompt persistent quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 4.2.0-30.36-generic 4.2.8-ckt3
  RelatedPackageVersions:
   linux-restricted-modules-4.2.0-30-generic N/A
   linux-backports-modules-4.2.0-30-generic  N/A
   linux-firmware                            1.149
  Tags:  wily
  UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
  Uname: Linux 4.2.0-30-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 01/29/2016
  dmi.bios.vendor: Alienware
  dmi.bios.version: 1.2.8
  dmi.board.name: Alienware 15 R2
  dmi.board.vendor: Alienware
  dmi.board.version: A00
  dmi.chassis.type: 10
  dmi.chassis.vendor: Alienware
  dmi.chassis.version: Not Specified
  dmi.modalias: dmi:bvnAlienware:bvr1.2.8:bd01/29/2016:svnAlienware:pnAlienware15R2:pvr1.2.8:rvnAlienware:rnAlienware15R2:rvrA00:cvnAlienware:ct10:cvrNotSpecified:
  dmi.product.name: Alienware 15 R2
  dmi.product.version: 1.2.8
  dmi.sys.vendor: Alienware

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