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Message #169417
[Bug 1552985] Re: [Dell Inspiron 14 3000 Series] System hangs on poweroff
I have seen indications that it makes a difference which tool or method
was used to create the USB boot drive. So please tell us which tool was
used when this bug appeared, as if you get different results when trying
to shut down, when the USB drive was created with different tools or
methods.
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https://bugs.launchpad.net/bugs/1552985
Title:
[Dell Inspiron 14 3000 Series] System hangs on poweroff
Status in linux package in Ubuntu:
Incomplete
Bug description:
Xubuntu 14.04.4 LTS
Linux 3.13.0-79-generic #123-Ubuntu SMP Fri Feb 19 14:27:58 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
When shutting down the system, it gets stuck on the Xubuntu splash
screen. I have to press the power button for a while to have it shut
down.
This is a dual boot system: Windows 10 and Xubuntu 14.04. I updated BIOS version to A10 a couple of days ago. It hanged when trying to shut down from both Windows and Xubuntu.
After installing the firmware update from http://www.dell.com/support/article/mx/es/mxbsdt1/SLN300281/EN, the computer shuts down correctly from Windows, but still gets stuck when trying to shut down from Xubuntu, no matter if using the "Shutdown" button or running "shutdown -h now" or "poweroff" from a terminal.
I found a similar bug here:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1341925?comments=all,
but the solution mentioned there did not work for me, also, I don't
have any problems when rebooting the computer, just when trying to
shut down.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-79-generic 3.13.0-79.123
ProcVersionSignature: Ubuntu 3.13.0-79.123-generic 3.13.11-ckt33
Uname: Linux 3.13.0-79-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jorge 2347 F.... pulseaudio
/dev/snd/controlC1: jorge 2347 F.... pulseaudio
CurrentDesktop: XFCE
Date: Thu Mar 3 18:43:20 2016
EcryptfsInUse: Yes
InstallationDate: Installed on 2014-11-18 (471 days ago)
InstallationMedia: Xubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140723)
MachineType: Dell Inc. Inspiron 3442
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-79-generic.efi.signed root=UUID=bc5b1ae8-a10c-4705-afc7-3cf3c2538883 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.13.0-79-generic N/A
linux-backports-modules-3.13.0-79-generic N/A
linux-firmware 1.127.20
SourcePackage: linux
StagingDrivers: rts5139
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/03/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A10
dmi.board.name: 0260GN
dmi.board.vendor: Dell Inc.
dmi.board.version: A10
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA10:bd11/03/2015:svnDellInc.:pnInspiron3442:pvrNotSpecified:rvnDellInc.:rn0260GN:rvrA10:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Inspiron 3442
dmi.product.version: Not Specified
dmi.sys.vendor: Dell Inc.
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