← Back to team overview

kernel-packages team mailing list archive

[Bug 1563491] Missing required logs.

 

This bug is missing log files that will aid in diagnosing the problem.
>From a terminal window please run:

apport-collect 1563491

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.

** Changed in: linux (Ubuntu)
       Status: New => Incomplete

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1563491

Title:
  usb storage devices are no longer recognised by the kernel

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  My laptop no longer recognises the usb storage devices; I tested with
  3 different devices (usb sticks, external HDD), on all 3 usb ports of
  the laptop (I think one of them is usb 3.0, the others 2.0).

  I am sure it is not a hardware problem, as the BIOS can read the
  devices and I can boot from the usb stick.

  I read on a forum that the usb_storage kernel module may be required
  and so I loaded it manually (and I added it in /etc/modules), but it
  did not help.

  The /var/log/{syslog,dmesg,udev} files did not show any new lines when
  I inserted the flash pen into the usb port.

  The only package that I have installed that it could interfere with the kernel abilities to detect the usb devices is virtualbox:
  root@zmb-laptop:~# apt-cache policy virtualbox
  virtualbox:
    Installed: 4.3.36-dfsg-1+deb8u1ubuntu1.14.04.1
    Candidate: 4.3.36-dfsg-1+deb8u1ubuntu1.14.04.1
    Version table:
   *** 4.3.36-dfsg-1+deb8u1ubuntu1.14.04.1 0
          500 http://ro.archive.ubuntu.com/ubuntu/ trusty-updates/multiverse amd64 Packages
          500 http://security.ubuntu.com/ubuntu/ trusty-security/multiverse amd64 Packages
          100 /var/lib/dpkg/status
       4.3.10-dfsg-1 0
          500 http://ro.archive.ubuntu.com/ubuntu/ trusty/multiverse amd64 Packages

  This may not help much, but I have the same Kubuntu 14.04 distribution
  installed on my office workstation (an intel i7 lenovo desktop unit)
  and it is successfully detecting and mounting the usb stick (it has
  the same 3.13.0-83-generic kernel version).

     The output of various commands that may help:

  root@zmb-laptop:~# lsb_release -rd
  Description:    Ubuntu 14.04.4 LTS                                                                                                                                                                                              
  Release:        14.04                                                                                                                                                                                                           

  
  root@zmb-laptop:~# lsmod 
  Module                  Size  Used by
  ctr                    13049  2 
  ccm                    17773  2 
  pci_stub               12622  1 
  vboxpci                23194  0 
  vboxnetadp             25670  0 
  vboxnetflt             27830  0 
  vboxdrv               414452  3 vboxnetadp,vboxnetflt,vboxpci
  bnep                   19624  2 
  rfcomm                 69160  0 
  autofs4                38674  2 
  nfsd                  284385  2 
  auth_rpcgss            59338  1 nfsd
  nfs_acl                12837  1 nfsd
  nfs                   236726  0 
  lockd                  93941  2 nfs,nfsd
  binfmt_misc            17468  1 
  sunrpc                289260  6 nfs,nfsd,auth_rpcgss,lockd,nfs_acl
  fscache                63988  1 nfs
  xt_hl                  12521  6 
  ip6t_rt                13537  3 
  nf_conntrack_ipv6      18894  7 
  nf_defrag_ipv6         34768  1 nf_conntrack_ipv6
  ip6t_REJECT            12939  3 
  xt_limit               12711  1 
  xt_tcpudp              12884  19 
  xt_addrtype            12635  4 
  uvcvideo               80885  0 
  nf_conntrack_ipv4      15012  7 
  videobuf2_vmalloc      13216  1 uvcvideo
  videobuf2_memops       13362  1 videobuf2_vmalloc
  nf_defrag_ipv4         12758  1 nf_conntrack_ipv4
  intel_rapl             18773  0 
  xt_conntrack           12760  14 
  arc4                   12608  2 
  x86_pkg_temp_thermal    14205  0 
  ath9k                 164164  0 
  ipt_REJECT             12541  3 
  intel_powerclamp       14705  0 
  ip6table_filter        12815  1 
  ip6_tables             27025  1 ip6table_filter
  nf_conntrack_netbios_ns    12665  0 
  nf_conntrack_broadcast    12589  1 nf_conntrack_netbios_ns
  ath9k_common           13551  1 ath9k
  coretemp               13435  0 
  nf_nat_ftp             12770  0 
  videobuf2_core         40664  1 uvcvideo
  nf_nat                 21841  1 nf_nat_ftp
  acer_wmi               32522  0 
  ath9k_hw              453856  2 ath9k_common,ath9k
  sparse_keymap          13948  1 acer_wmi
  kvm_intel             143187  0 
  parport_pc             32701  0 
  kvm                   455843  1 kvm_intel
  nf_conntrack_ftp       18638  1 nf_nat_ftp
  ppdev                  17671  0 
  lp                     17759  0 
  snd_hda_codec_hdmi     46368  1 
  snd_hda_codec_realtek    65904  1 
  nf_conntrack           97202  8 nf_nat_ftp,nf_conntrack_netbios_ns,nf_nat,xt_conntrack,nf_conntrack_broadcast,nf_conntrack_ftp,nf_conntrack_ipv4,nf_conntrack_ipv6
  snd_hda_intel          56611  4 
  iptable_filter         12810  1 
  ath3k                  17414  0 
  btusb                  32412  0 
  ath                    28698  3 ath9k_common,ath9k,ath9k_hw
  videodev              134688  2 uvcvideo,videobuf2_core
  snd_hda_codec         193017  3 snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_intel
  ip_tables              27240  1 iptable_filter
  mac80211              630728  1 ath9k
  crct10dif_pclmul       14289  0 
  crc32_pclmul           13113  0 
  cfg80211              484040  3 ath,ath9k,mac80211
  x_tables               34059  12 ip6table_filter,xt_hl,ip_tables,xt_tcpudp,xt_limit,xt_conntrack,iptable_filter,ip6t_rt,ipt_REJECT,ip6_tables,xt_addrtype,ip6t_REJECT
  snd_hwdep              13602  1 snd_hda_codec
  dm_multipath           22873  0 
  rtsx_pci_ms            18151  0 
  snd_pcm               102099  3 snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel
  scsi_dh                14882  1 dm_multipath
  aesni_intel            55624  4 
  aes_x86_64             17131  1 aesni_intel
  snd_page_alloc         18710  2 snd_pcm,snd_hda_intel
  memstick               16966  1 rtsx_pci_ms
  lrw                    13286  1 aesni_intel
  snd_seq_midi           13324  0 
  gf128mul               14951  1 lrw
  snd_seq_midi_event     14899  1 snd_seq_midi
  glue_helper            13990  1 aesni_intel
  joydev                 17381  0 
  serio_raw              13462  0 
  snd_rawmidi            30144  1 snd_seq_midi
  bluetooth             391136  12 bnep,ath3k,btusb,rfcomm
  snd_seq                61560  2 snd_seq_midi_event,snd_seq_midi
  snd_seq_device         14497  3 snd_seq,snd_rawmidi,snd_seq_midi
  snd_timer              29495  2 snd_pcm,snd_seq
  lpc_ich                21080  0 
  parport                42348  3 lp,ppdev,parport_pc
  ablk_helper            13597  1 aesni_intel
  snd                    69322  19 snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_pcm,snd_seq,snd_rawmidi,snd_hda_codec,snd_hda_intel,snd_seq_device,snd_seq_midi
  soundcore              12680  1 snd
  cryptd                 20359  2 aesni_intel,ablk_helper
  shpchp                 37032  0 
  mei_me                 18627  0 
  mei                    82276  1 mei_me
  mac_hid                13205  0 
  usb_storage            62209  0 
  btrfs                 840205  1 
  xor                    21411  1 btrfs
  raid6_pq               97812  1 btrfs
  libcrc32c              12644  1 btrfs
  dm_mirror              22135  0 
  dm_region_hash         20862  1 dm_mirror
  dm_log                 18411  2 dm_region_hash,dm_mirror
  rtsx_pci_sdmmc         23274  0 
  i915                  788212  5 
  i2c_algo_bit           13413  1 i915
  psmouse               106692  0 
  drm_kms_helper         55071  1 i915
  ahci                   34091  2 
  libahci                32716  1 ahci
  drm                   303102  4 i915,drm_kms_helper
  r8169                  71677  0 
  mii                    13934  1 r8169
  rtsx_pci               46245  2 rtsx_pci_ms,rtsx_pci_sdmmc
  video                  19476  2 i915,acer_wmi
  wmi                    19177  1 acer_wmi

  
  root@zmb-laptop:~# lsusb 
  Bus 001 Device 002: ID 8087:8000 Intel Corp. 
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
  Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

  
  root@zmb-laptop:~# lspci
  00:00.0 Host bridge: Intel Corporation Haswell-ULT DRAM Controller (rev 0b)
  00:02.0 VGA compatible controller: Intel Corporation Haswell-ULT Integrated Graphics Controller (rev 0b)
  00:03.0 Audio device: Intel Corporation Haswell-ULT HD Audio Controller (rev 0b)
  00:14.0 USB controller: Intel Corporation 8 Series USB xHCI HC (rev 04)
  00:16.0 Communication controller: Intel Corporation 8 Series HECI #0 (rev 04)
  00:1b.0 Audio device: Intel Corporation 8 Series HD Audio Controller (rev 04)
  00:1c.0 PCI bridge: Intel Corporation 8 Series PCI Express Root Port 3 (rev e4)
  00:1c.3 PCI bridge: Intel Corporation 8 Series PCI Express Root Port 4 (rev e4)
  00:1d.0 USB controller: Intel Corporation 8 Series USB EHCI #1 (rev 04)
  00:1f.0 ISA bridge: Intel Corporation 8 Series LPC Controller (rev 04)
  00:1f.2 SATA controller: Intel Corporation 8 Series SATA Controller 1 [AHCI mode] (rev 04)
  00:1f.3 SMBus: Intel Corporation 8 Series SMBus Controller (rev 04)
  01:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. Device 5287 (rev 01)
  01:00.1 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 12)
  02:00.0 Network controller: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter (rev 01)

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: ubuntu-release-upgrader-core 1:0.220.8
  ProcVersionSignature: Ubuntu 3.13.0-83.127-generic 3.13.11-ckt35
  Uname: Linux 3.13.0-83-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  CrashDB: ubuntu
  CurrentDesktop: KDE
  Date: Tue Mar 29 20:39:33 2016
  PackageArchitecture: all
  SourcePackage: ubuntu-release-upgrader
  Symptom: ubuntu-release-upgrader
  UpgradeStatus: No upgrade log present (probably fresh install)

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1563491/+subscriptions