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Message #169793
[Bug 1563491] Missing required logs.
This bug is missing log files that will aid in diagnosing the problem.
>From a terminal window please run:
apport-collect 1563491
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.
** Changed in: linux (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1563491
Title:
usb storage devices are no longer recognised by the kernel
Status in linux package in Ubuntu:
Incomplete
Bug description:
My laptop no longer recognises the usb storage devices; I tested with
3 different devices (usb sticks, external HDD), on all 3 usb ports of
the laptop (I think one of them is usb 3.0, the others 2.0).
I am sure it is not a hardware problem, as the BIOS can read the
devices and I can boot from the usb stick.
I read on a forum that the usb_storage kernel module may be required
and so I loaded it manually (and I added it in /etc/modules), but it
did not help.
The /var/log/{syslog,dmesg,udev} files did not show any new lines when
I inserted the flash pen into the usb port.
The only package that I have installed that it could interfere with the kernel abilities to detect the usb devices is virtualbox:
root@zmb-laptop:~# apt-cache policy virtualbox
virtualbox:
Installed: 4.3.36-dfsg-1+deb8u1ubuntu1.14.04.1
Candidate: 4.3.36-dfsg-1+deb8u1ubuntu1.14.04.1
Version table:
*** 4.3.36-dfsg-1+deb8u1ubuntu1.14.04.1 0
500 http://ro.archive.ubuntu.com/ubuntu/ trusty-updates/multiverse amd64 Packages
500 http://security.ubuntu.com/ubuntu/ trusty-security/multiverse amd64 Packages
100 /var/lib/dpkg/status
4.3.10-dfsg-1 0
500 http://ro.archive.ubuntu.com/ubuntu/ trusty/multiverse amd64 Packages
This may not help much, but I have the same Kubuntu 14.04 distribution
installed on my office workstation (an intel i7 lenovo desktop unit)
and it is successfully detecting and mounting the usb stick (it has
the same 3.13.0-83-generic kernel version).
The output of various commands that may help:
root@zmb-laptop:~# lsb_release -rd
Description: Ubuntu 14.04.4 LTS
Release: 14.04
root@zmb-laptop:~# lsmod
Module Size Used by
ctr 13049 2
ccm 17773 2
pci_stub 12622 1
vboxpci 23194 0
vboxnetadp 25670 0
vboxnetflt 27830 0
vboxdrv 414452 3 vboxnetadp,vboxnetflt,vboxpci
bnep 19624 2
rfcomm 69160 0
autofs4 38674 2
nfsd 284385 2
auth_rpcgss 59338 1 nfsd
nfs_acl 12837 1 nfsd
nfs 236726 0
lockd 93941 2 nfs,nfsd
binfmt_misc 17468 1
sunrpc 289260 6 nfs,nfsd,auth_rpcgss,lockd,nfs_acl
fscache 63988 1 nfs
xt_hl 12521 6
ip6t_rt 13537 3
nf_conntrack_ipv6 18894 7
nf_defrag_ipv6 34768 1 nf_conntrack_ipv6
ip6t_REJECT 12939 3
xt_limit 12711 1
xt_tcpudp 12884 19
xt_addrtype 12635 4
uvcvideo 80885 0
nf_conntrack_ipv4 15012 7
videobuf2_vmalloc 13216 1 uvcvideo
videobuf2_memops 13362 1 videobuf2_vmalloc
nf_defrag_ipv4 12758 1 nf_conntrack_ipv4
intel_rapl 18773 0
xt_conntrack 12760 14
arc4 12608 2
x86_pkg_temp_thermal 14205 0
ath9k 164164 0
ipt_REJECT 12541 3
intel_powerclamp 14705 0
ip6table_filter 12815 1
ip6_tables 27025 1 ip6table_filter
nf_conntrack_netbios_ns 12665 0
nf_conntrack_broadcast 12589 1 nf_conntrack_netbios_ns
ath9k_common 13551 1 ath9k
coretemp 13435 0
nf_nat_ftp 12770 0
videobuf2_core 40664 1 uvcvideo
nf_nat 21841 1 nf_nat_ftp
acer_wmi 32522 0
ath9k_hw 453856 2 ath9k_common,ath9k
sparse_keymap 13948 1 acer_wmi
kvm_intel 143187 0
parport_pc 32701 0
kvm 455843 1 kvm_intel
nf_conntrack_ftp 18638 1 nf_nat_ftp
ppdev 17671 0
lp 17759 0
snd_hda_codec_hdmi 46368 1
snd_hda_codec_realtek 65904 1
nf_conntrack 97202 8 nf_nat_ftp,nf_conntrack_netbios_ns,nf_nat,xt_conntrack,nf_conntrack_broadcast,nf_conntrack_ftp,nf_conntrack_ipv4,nf_conntrack_ipv6
snd_hda_intel 56611 4
iptable_filter 12810 1
ath3k 17414 0
btusb 32412 0
ath 28698 3 ath9k_common,ath9k,ath9k_hw
videodev 134688 2 uvcvideo,videobuf2_core
snd_hda_codec 193017 3 snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_intel
ip_tables 27240 1 iptable_filter
mac80211 630728 1 ath9k
crct10dif_pclmul 14289 0
crc32_pclmul 13113 0
cfg80211 484040 3 ath,ath9k,mac80211
x_tables 34059 12 ip6table_filter,xt_hl,ip_tables,xt_tcpudp,xt_limit,xt_conntrack,iptable_filter,ip6t_rt,ipt_REJECT,ip6_tables,xt_addrtype,ip6t_REJECT
snd_hwdep 13602 1 snd_hda_codec
dm_multipath 22873 0
rtsx_pci_ms 18151 0
snd_pcm 102099 3 snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel
scsi_dh 14882 1 dm_multipath
aesni_intel 55624 4
aes_x86_64 17131 1 aesni_intel
snd_page_alloc 18710 2 snd_pcm,snd_hda_intel
memstick 16966 1 rtsx_pci_ms
lrw 13286 1 aesni_intel
snd_seq_midi 13324 0
gf128mul 14951 1 lrw
snd_seq_midi_event 14899 1 snd_seq_midi
glue_helper 13990 1 aesni_intel
joydev 17381 0
serio_raw 13462 0
snd_rawmidi 30144 1 snd_seq_midi
bluetooth 391136 12 bnep,ath3k,btusb,rfcomm
snd_seq 61560 2 snd_seq_midi_event,snd_seq_midi
snd_seq_device 14497 3 snd_seq,snd_rawmidi,snd_seq_midi
snd_timer 29495 2 snd_pcm,snd_seq
lpc_ich 21080 0
parport 42348 3 lp,ppdev,parport_pc
ablk_helper 13597 1 aesni_intel
snd 69322 19 snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_pcm,snd_seq,snd_rawmidi,snd_hda_codec,snd_hda_intel,snd_seq_device,snd_seq_midi
soundcore 12680 1 snd
cryptd 20359 2 aesni_intel,ablk_helper
shpchp 37032 0
mei_me 18627 0
mei 82276 1 mei_me
mac_hid 13205 0
usb_storage 62209 0
btrfs 840205 1
xor 21411 1 btrfs
raid6_pq 97812 1 btrfs
libcrc32c 12644 1 btrfs
dm_mirror 22135 0
dm_region_hash 20862 1 dm_mirror
dm_log 18411 2 dm_region_hash,dm_mirror
rtsx_pci_sdmmc 23274 0
i915 788212 5
i2c_algo_bit 13413 1 i915
psmouse 106692 0
drm_kms_helper 55071 1 i915
ahci 34091 2
libahci 32716 1 ahci
drm 303102 4 i915,drm_kms_helper
r8169 71677 0
mii 13934 1 r8169
rtsx_pci 46245 2 rtsx_pci_ms,rtsx_pci_sdmmc
video 19476 2 i915,acer_wmi
wmi 19177 1 acer_wmi
root@zmb-laptop:~# lsusb
Bus 001 Device 002: ID 8087:8000 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
root@zmb-laptop:~# lspci
00:00.0 Host bridge: Intel Corporation Haswell-ULT DRAM Controller (rev 0b)
00:02.0 VGA compatible controller: Intel Corporation Haswell-ULT Integrated Graphics Controller (rev 0b)
00:03.0 Audio device: Intel Corporation Haswell-ULT HD Audio Controller (rev 0b)
00:14.0 USB controller: Intel Corporation 8 Series USB xHCI HC (rev 04)
00:16.0 Communication controller: Intel Corporation 8 Series HECI #0 (rev 04)
00:1b.0 Audio device: Intel Corporation 8 Series HD Audio Controller (rev 04)
00:1c.0 PCI bridge: Intel Corporation 8 Series PCI Express Root Port 3 (rev e4)
00:1c.3 PCI bridge: Intel Corporation 8 Series PCI Express Root Port 4 (rev e4)
00:1d.0 USB controller: Intel Corporation 8 Series USB EHCI #1 (rev 04)
00:1f.0 ISA bridge: Intel Corporation 8 Series LPC Controller (rev 04)
00:1f.2 SATA controller: Intel Corporation 8 Series SATA Controller 1 [AHCI mode] (rev 04)
00:1f.3 SMBus: Intel Corporation 8 Series SMBus Controller (rev 04)
01:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. Device 5287 (rev 01)
01:00.1 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 12)
02:00.0 Network controller: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter (rev 01)
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: ubuntu-release-upgrader-core 1:0.220.8
ProcVersionSignature: Ubuntu 3.13.0-83.127-generic 3.13.11-ckt35
Uname: Linux 3.13.0-83-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: KDE
Date: Tue Mar 29 20:39:33 2016
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
Symptom: ubuntu-release-upgrader
UpgradeStatus: No upgrade log present (probably fresh install)
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