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Message #169962
[Bug 1563491] Re: usb storage devices are no longer recognised by the kernel
** Description changed:
- My laptop no longer recognises the usb storage devices; I tested with 3
- different devices (usb sticks, external HDD), on all 3 usb ports of the
- laptop (I think one of them is usb 3.0, the others 2.0).
+ 1. Normal boot up (either from the internal HDD or from the usb stick Kubuntu Live Session)
+ 2. Mount the usb stick and then unmount (get the "Safely remove" message, but do NOT remove the stick from the usb)
+ 3. Restart the laptop (let it boot-up using the internal HDD)
- I am sure it is not a hardware problem, as the BIOS can read the devices
- and I can boot from the usb stick.
+ Expected: next session should recognize USB devices (even if it won't
+ "see" the device I left in the USB, it should at least detect its
+ removal or other new devices)
- I read on a forum that the usb_storage kernel module may be required and
- so I loaded it manually (and I added it in /etc/modules), but it did not
- help.
-
- The /var/log/{syslog,dmesg,udev} files did not show any new lines when I
- inserted the flash pen into the usb port.
-
- The only package that I have installed that it could interfere with the kernel abilities to detect the usb devices is virtualbox:
- root@zmb-laptop:~# apt-cache policy virtualbox
- virtualbox:
- Installed: 4.3.36-dfsg-1+deb8u1ubuntu1.14.04.1
- Candidate: 4.3.36-dfsg-1+deb8u1ubuntu1.14.04.1
- Version table:
- *** 4.3.36-dfsg-1+deb8u1ubuntu1.14.04.1 0
- 500 http://ro.archive.ubuntu.com/ubuntu/ trusty-updates/multiverse amd64 Packages
- 500 http://security.ubuntu.com/ubuntu/ trusty-security/multiverse amd64 Packages
- 100 /var/lib/dpkg/status
- 4.3.10-dfsg-1 0
- 500 http://ro.archive.ubuntu.com/ubuntu/ trusty/multiverse amd64 Packages
-
- This may not help much, but I have the same Kubuntu 14.04 distribution
- installed on my office workstation (an intel i7 lenovo desktop unit) and
- it is successfully detecting and mounting the usb stick (it has the same
- 3.13.0-83-generic kernel version).
-
- The output of various commands that may help:
-
- root@zmb-laptop:~# lsb_release -rd
- Description: Ubuntu 14.04.4 LTS
- Release: 14.04
-
-
- root@zmb-laptop:~# lsmod
- Module Size Used by
- ctr 13049 2
- ccm 17773 2
- pci_stub 12622 1
- vboxpci 23194 0
- vboxnetadp 25670 0
- vboxnetflt 27830 0
- vboxdrv 414452 3 vboxnetadp,vboxnetflt,vboxpci
- bnep 19624 2
- rfcomm 69160 0
- autofs4 38674 2
- nfsd 284385 2
- auth_rpcgss 59338 1 nfsd
- nfs_acl 12837 1 nfsd
- nfs 236726 0
- lockd 93941 2 nfs,nfsd
- binfmt_misc 17468 1
- sunrpc 289260 6 nfs,nfsd,auth_rpcgss,lockd,nfs_acl
- fscache 63988 1 nfs
- xt_hl 12521 6
- ip6t_rt 13537 3
- nf_conntrack_ipv6 18894 7
- nf_defrag_ipv6 34768 1 nf_conntrack_ipv6
- ip6t_REJECT 12939 3
- xt_limit 12711 1
- xt_tcpudp 12884 19
- xt_addrtype 12635 4
- uvcvideo 80885 0
- nf_conntrack_ipv4 15012 7
- videobuf2_vmalloc 13216 1 uvcvideo
- videobuf2_memops 13362 1 videobuf2_vmalloc
- nf_defrag_ipv4 12758 1 nf_conntrack_ipv4
- intel_rapl 18773 0
- xt_conntrack 12760 14
- arc4 12608 2
- x86_pkg_temp_thermal 14205 0
- ath9k 164164 0
- ipt_REJECT 12541 3
- intel_powerclamp 14705 0
- ip6table_filter 12815 1
- ip6_tables 27025 1 ip6table_filter
- nf_conntrack_netbios_ns 12665 0
- nf_conntrack_broadcast 12589 1 nf_conntrack_netbios_ns
- ath9k_common 13551 1 ath9k
- coretemp 13435 0
- nf_nat_ftp 12770 0
- videobuf2_core 40664 1 uvcvideo
- nf_nat 21841 1 nf_nat_ftp
- acer_wmi 32522 0
- ath9k_hw 453856 2 ath9k_common,ath9k
- sparse_keymap 13948 1 acer_wmi
- kvm_intel 143187 0
- parport_pc 32701 0
- kvm 455843 1 kvm_intel
- nf_conntrack_ftp 18638 1 nf_nat_ftp
- ppdev 17671 0
- lp 17759 0
- snd_hda_codec_hdmi 46368 1
- snd_hda_codec_realtek 65904 1
- nf_conntrack 97202 8 nf_nat_ftp,nf_conntrack_netbios_ns,nf_nat,xt_conntrack,nf_conntrack_broadcast,nf_conntrack_ftp,nf_conntrack_ipv4,nf_conntrack_ipv6
- snd_hda_intel 56611 4
- iptable_filter 12810 1
- ath3k 17414 0
- btusb 32412 0
- ath 28698 3 ath9k_common,ath9k,ath9k_hw
- videodev 134688 2 uvcvideo,videobuf2_core
- snd_hda_codec 193017 3 snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_intel
- ip_tables 27240 1 iptable_filter
- mac80211 630728 1 ath9k
- crct10dif_pclmul 14289 0
- crc32_pclmul 13113 0
- cfg80211 484040 3 ath,ath9k,mac80211
- x_tables 34059 12 ip6table_filter,xt_hl,ip_tables,xt_tcpudp,xt_limit,xt_conntrack,iptable_filter,ip6t_rt,ipt_REJECT,ip6_tables,xt_addrtype,ip6t_REJECT
- snd_hwdep 13602 1 snd_hda_codec
- dm_multipath 22873 0
- rtsx_pci_ms 18151 0
- snd_pcm 102099 3 snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel
- scsi_dh 14882 1 dm_multipath
- aesni_intel 55624 4
- aes_x86_64 17131 1 aesni_intel
- snd_page_alloc 18710 2 snd_pcm,snd_hda_intel
- memstick 16966 1 rtsx_pci_ms
- lrw 13286 1 aesni_intel
- snd_seq_midi 13324 0
- gf128mul 14951 1 lrw
- snd_seq_midi_event 14899 1 snd_seq_midi
- glue_helper 13990 1 aesni_intel
- joydev 17381 0
- serio_raw 13462 0
- snd_rawmidi 30144 1 snd_seq_midi
- bluetooth 391136 12 bnep,ath3k,btusb,rfcomm
- snd_seq 61560 2 snd_seq_midi_event,snd_seq_midi
- snd_seq_device 14497 3 snd_seq,snd_rawmidi,snd_seq_midi
- snd_timer 29495 2 snd_pcm,snd_seq
- lpc_ich 21080 0
- parport 42348 3 lp,ppdev,parport_pc
- ablk_helper 13597 1 aesni_intel
- snd 69322 19 snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_pcm,snd_seq,snd_rawmidi,snd_hda_codec,snd_hda_intel,snd_seq_device,snd_seq_midi
- soundcore 12680 1 snd
- cryptd 20359 2 aesni_intel,ablk_helper
- shpchp 37032 0
- mei_me 18627 0
- mei 82276 1 mei_me
- mac_hid 13205 0
- usb_storage 62209 0
- btrfs 840205 1
- xor 21411 1 btrfs
- raid6_pq 97812 1 btrfs
- libcrc32c 12644 1 btrfs
- dm_mirror 22135 0
- dm_region_hash 20862 1 dm_mirror
- dm_log 18411 2 dm_region_hash,dm_mirror
- rtsx_pci_sdmmc 23274 0
- i915 788212 5
- i2c_algo_bit 13413 1 i915
- psmouse 106692 0
- drm_kms_helper 55071 1 i915
- ahci 34091 2
- libahci 32716 1 ahci
- drm 303102 4 i915,drm_kms_helper
- r8169 71677 0
- mii 13934 1 r8169
- rtsx_pci 46245 2 rtsx_pci_ms,rtsx_pci_sdmmc
- video 19476 2 i915,acer_wmi
- wmi 19177 1 acer_wmi
-
-
- root@zmb-laptop:~# lsusb
- Bus 001 Device 002: ID 8087:8000 Intel Corp.
- Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
- Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
- Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
-
-
- root@zmb-laptop:~# lspci
- 00:00.0 Host bridge: Intel Corporation Haswell-ULT DRAM Controller (rev 0b)
- 00:02.0 VGA compatible controller: Intel Corporation Haswell-ULT Integrated Graphics Controller (rev 0b)
- 00:03.0 Audio device: Intel Corporation Haswell-ULT HD Audio Controller (rev 0b)
- 00:14.0 USB controller: Intel Corporation 8 Series USB xHCI HC (rev 04)
- 00:16.0 Communication controller: Intel Corporation 8 Series HECI #0 (rev 04)
- 00:1b.0 Audio device: Intel Corporation 8 Series HD Audio Controller (rev 04)
- 00:1c.0 PCI bridge: Intel Corporation 8 Series PCI Express Root Port 3 (rev e4)
- 00:1c.3 PCI bridge: Intel Corporation 8 Series PCI Express Root Port 4 (rev e4)
- 00:1d.0 USB controller: Intel Corporation 8 Series USB EHCI #1 (rev 04)
- 00:1f.0 ISA bridge: Intel Corporation 8 Series LPC Controller (rev 04)
- 00:1f.2 SATA controller: Intel Corporation 8 Series SATA Controller 1 [AHCI mode] (rev 04)
- 00:1f.3 SMBus: Intel Corporation 8 Series SMBus Controller (rev 04)
- 01:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. Device 5287 (rev 01)
- 01:00.1 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 12)
- 02:00.0 Network controller: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter (rev 01)
-
- ProblemType: Bug
- DistroRelease: Ubuntu 14.04
- Package: ubuntu-release-upgrader-core 1:0.220.8
- ProcVersionSignature: Ubuntu 3.13.0-83.127-generic 3.13.11-ckt35
- Uname: Linux 3.13.0-83-generic x86_64
- ApportVersion: 2.14.1-0ubuntu3.19
- Architecture: amd64
- CrashDB: ubuntu
- CurrentDesktop: KDE
- Date: Tue Mar 29 20:39:33 2016
- PackageArchitecture: all
- SourcePackage: ubuntu-release-upgrader
- Symptom: ubuntu-release-upgrader
- UpgradeStatus: No upgrade log present (probably fresh install)
- ---
- ApportVersion: 2.14.1-0ubuntu3.19
- Architecture: amd64
- AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC1: zmb 2352 F.... pulseaudio
- /dev/snd/controlC0: zmb 2352 F.... pulseaudio
- DistroRelease: Ubuntu 14.04
- MachineType: Acer Extensa 2510
- Package: linux (not installed)
- ProcFB: 0 inteldrmfb
- ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-83-generic root=UUID=49bf7b42-01d5-4ba6-9049-c495c5a6e20e ro rootflags=subvol=@ quiet splash vt.handoff=7
- ProcVersionSignature: Ubuntu 3.13.0-83.127-generic 3.13.11-ckt35
- PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
- RelatedPackageVersions:
- linux-restricted-modules-3.13.0-83-generic N/A
- linux-backports-modules-3.13.0-83-generic N/A
- linux-firmware 1.127.20
- Tags: trusty
- Uname: Linux 3.13.0-83-generic x86_64
- UpgradeStatus: No upgrade log present (probably fresh install)
- UserGroups:
-
- _MarkForUpload: True
- dmi.bios.date: 12/18/2014
- dmi.bios.vendor: Insyde Corp.
- dmi.bios.version: V1.26
- dmi.board.asset.tag: Type2 - Board Asset Tag
- dmi.board.name: BA50_HB
- dmi.board.vendor: Acer
- dmi.board.version: V1.26
- dmi.chassis.asset.tag: Chassis Asset Tag
- dmi.chassis.type: 10
- dmi.chassis.vendor: Acer
- dmi.chassis.version: Chassis Version
- dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.26:bd12/18/2014:svnAcer:pnExtensa2510:pvrV1.26:rvnAcer:rnBA50_HB:rvrV1.26:cvnAcer:ct10:cvrChassisVersion:
- dmi.product.name: Extensa 2510
- dmi.product.version: V1.26
- dmi.sys.vendor: Acer
+ Actual: rebooting with the USB device still plugged in (after the
+ "safely remove" message) somehow disables all the USB ports of the
+ laptop; no matter if I remove the device afterwards, the USB ports
+ activity no longer gets detected until another reboot.
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1563491
Title:
usb storage devices are no longer recognised by the kernel
Status in linux package in Ubuntu:
Confirmed
Bug description:
1. Normal boot up (either from the internal HDD or from the usb stick Kubuntu Live Session)
2. Mount the usb stick and then unmount (get the "Safely remove" message, but do NOT remove the stick from the usb)
3. Restart the laptop (let it boot-up using the internal HDD)
Expected: next session should recognize USB devices (even if it won't
"see" the device I left in the USB, it should at least detect its
removal or other new devices)
Actual: rebooting with the USB device still plugged in (after the
"safely remove" message) somehow disables all the USB ports of the
laptop; no matter if I remove the device afterwards, the USB ports
activity no longer gets detected until another reboot.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1563491/+subscriptions
