← Back to team overview

kernel-packages team mailing list archive

[Bug 1555775] Re: WiFi + wired ethernet broken after suspend on Alienware 15 R2

 

I have also the same issue, but I have a Realtek card. Running ubuntu
15.10 and after suspend or restart it is saying network cable unplugged
very often. And network seems to go down everytime you suspend.

 Unpluggin and plugging it sometimes help, but you may need to do it
multiple times.

Here is my network card information:

   *-network
                description: Ethernet interface
                product: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
                vendor: Realtek Semiconductor Co., Ltd.
                physical id: 0
                bus info: pci@0000:06:00.0
                logical name: enp6s0
                version: 02
                serial: e0:cb:4e:70:1c:91
                size: 100Mbit/s
                capacity: 1Gbit/s
                width: 64 bits
                clock: 33MHz
                capabilities: bus_master cap_list rom ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation
                configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=full ip=192.168.1.70 latency=0 link=yes multicast=yes port=MII speed=100Mbit/s
                resources: irq:28 ioport:e800(size=256) memory:fbeff000-fbefffff memory:f8ef0000-f8efffff memory:fbec0000-fbedffff


And I am having this kind of messages in dmesg:


r8169 0000:06:00.0 enp6s0: link down
[  812.236808] IPv6: ADDRCONF(NETDEV_UP): enp6s0: link is not ready
[ 1065.789186] IPv6: ADDRCONF(NETDEV_UP): enp6s0: link is not ready
[ 1065.789313] Failed to recover vector for irq 28
[ 1065.799353] r8169 0000:06:00.0 enp6s0: link down
[ 1065.799395] IPv6: ADDRCONF(NETDEV_UP): enp6s0: link is not ready
[ 1174.573575] IPv6: ADDRCONF(NETDEV_UP): enp6s0: link is not ready
[ 1174.573708] Failed to recover vector for irq 28
[ 1174.584636] r8169 0000:06:00.0 enp6s0: link down
[ 1174.584676] IPv6: ADDRCONF(NETDEV_UP): enp6s0: link is not ready
[ 1196.290919] r8169 0000:06:00.0 enp6s0: link up
[ 1196.290931] IPv6: ADDRCONF(NETDEV_CHANGE): enp6s0: link becomes ready
[ 1288.122309] r8169 0000:06:00.0 enp6s0: link down
[ 1292.840986] r8169 0000:06:00.0 enp6s0: link up
[ 1293.086834] r8169 0000:06:00.0 enp6s0: link down
[ 1295.367146] r8169 0000:06:00.0 enp6s0: link up
[ 1349.102757] r8169 0000:06:00.0 enp6s0: link down
[ 1354.569764] r8169 0000:06:00.0 enp6s0: link up
[ 1496.447962] r8169 0000:06:00.0 enp6s0: link down
[ 1517.072913] r8169 0000:06:00.0 enp6s0: link up
[ 2528.507279] lpc_ich 0000:00:1f.0: BAR 13: [io  size 0x0080] has bogus alignment
[ 2528.507288] pci 0000:00:1e.0: PCI bridge to [bus 08]
[ 2557.675540] lpc_ich 0000:00:1f.0: BAR 13: [io  size 0x0080] has bogus alignment
[ 2557.675551] pci 0000:00:1e.0: PCI bridge to [bus 08]
[ 3003.140722] r8169 0000:06:00.0 enp6s0: link down
[ 3021.111219] r8169 0000:06:00.0 enp6s0: link up


(Note I removed my network card multiple times, and I was trying to restart the network sometimes with sudo /etc/init.d/network-manager restart)

I read somewhere this may be a buggy Realtek driver. Or some other
issue, but seems to be very similar symptomps than the OP had.

Any advice? File a separate bug report?

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1555775

Title:
  WiFi + wired ethernet broken after suspend on Alienware 15 R2

Status in linux package in Ubuntu:
  Triaged

Bug description:
  With Ubuntu 14.04, and 15.10, using my Alienware 15 R2 the Intel 7265
  WiFi is broken on resume from suspend. However, after suspend, it is
  gone from network manager ("No network devices available"), from
  ifconfig, and from lshw -class Network. It works fine prior to
  suspend.

  I have tried removing the kernel module iwlwifi,before suspend and
  modprobe-ing it after, but that results in no change. I also have
  disabled wifi via the keyboard key, then suspended, then resumed, but
  still no luck. No change after installing intel-microcode either.

  Wifi does come back after resume in Windows.

  As additional data points:
  This also happens with WiFi cards Killer 1535, and Intel 8260.
  Also, the exact same thing happens to my wired ethernet connection as well (it disappears from lshw -class Network) after suspend.

  ---
  ApportVersion: 2.19.1-0ubuntu3
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  abarry     1585 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 15.10
  InstallationDate: Installed on 2016-03-10 (0 days ago)
  InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 004: ID 1bcf:2b8c Sunplus Innovation Technology Inc.
   Bus 001 Device 003: ID 8087:0a2a Intel Corp.
   Bus 001 Device 002: ID 187c:0528 Alienware Corporation
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Alienware Alienware 15 R2
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-30-generic.efi.signed root=UUID=115dc7cd-b190-4872-94bd-685ec9695732 ro noprompt persistent quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 4.2.0-30.36-generic 4.2.8-ckt3
  RelatedPackageVersions:
   linux-restricted-modules-4.2.0-30-generic N/A
   linux-backports-modules-4.2.0-30-generic  N/A
   linux-firmware                            1.149
  Tags:  wily
  UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
  Uname: Linux 4.2.0-30-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 01/29/2016
  dmi.bios.vendor: Alienware
  dmi.bios.version: 1.2.8
  dmi.board.name: Alienware 15 R2
  dmi.board.vendor: Alienware
  dmi.board.version: A00
  dmi.chassis.type: 10
  dmi.chassis.vendor: Alienware
  dmi.chassis.version: Not Specified
  dmi.modalias: dmi:bvnAlienware:bvr1.2.8:bd01/29/2016:svnAlienware:pnAlienware15R2:pvr1.2.8:rvnAlienware:rnAlienware15R2:rvrA00:cvnAlienware:ct10:cvrNotSpecified:
  dmi.product.name: Alienware 15 R2
  dmi.product.version: 1.2.8
  dmi.sys.vendor: Alienware

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1555775/+subscriptions


References