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[Bug 1573351] [NEW] Unable to connect bluetooth keyboard with many different symptoms

 

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I have been struggling to pair and connect the bluetooth docking station
(keyboard and touchpad) to my Asus T300 Chi transformer notepad. I run
xenial 16.04 64-bit on this system, built from the beta 2 distribution
and fully up-to-date at the tiime of the release candidtae freeze. I've
managed to work on the system with a usb keyboard and mouse, as well as
the touch-sensitive screen.

The latest version of bluez from the repository was 5.37.0ubuntu5.
Running various compinations of actions under the gui and also
bluetoothctl, I tried to analyse the failures with syslog and btmon.
This was very frustrating because I eventually realised the software and
hardware state could be corrupted, leading to unrepeatability in my
tests. I still experienced what are probably timing bugs when I started
from a power-off and reboot.

The keyboard would sometimes fail to pair, sometimes say it was paired
when it wasn't, sometimes pair and then get into a
connected/disconnected loop. Sometimes it would connect, but the keys
were dead. It was too confusing to list all the different failure
symptoms. On the other hand, I had no problems connecting my android
phone to the system over bluetooth, so this eliminated a lot of
possibilities.

Initially, I thought my symptoms were related to
https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/1490349, but I
eventually concluded this was not the case. I tried repeating my tests
with a bluetooth usb dongle, a different machine, and several different
ubuntu releases, but didn't have a system old enough to test with
something that others reported to be working.

btmon traces showed the keyboard reports its capabilities included
Secure Simple Pairing, but every pairing attempt which got far enough
would require a pin, often without saying what it was! I currently have
the original windows 10 image and so could boot it under grub2. Even
though the keyboard had previously been paired to the latest windows
driver, it failed to connect. I suspected the failed ubuntu attempts had
replaced the pairing credentials because both operating systems use the
same bluetooth adapters on the computer and keyboard. (At least this new
experience meant I couldn't make the usual claim "it works with
windows!) It took many attempts to get the keyboard paired. The windows
driver doesn't use SSP either, because it requires its automatically-
generated pin to be entered on the keyboard. I found I could force the
old credentials to be deleted by powering-off the keyboard and tablet,
then booting windows without the keyboard. Then hold the keyboard switch
hard to the right while windows detected it, then initiate pairing and
let the switch spring to its normal middle position. Windows would then
display a new pin and I had to enter it on the keyboard fairly quickly,
or the attempt would fail. I wrote down the pin in case I could use it
with ubuntu (I later found I couldn't).

I followed bluez upwards along its distribution path. Even debian
unstable ships the 5.37 package, but the latest version from the
developers is 5.39. 5.38 was a large bug fix release, and 5.39 fixes
some more bugs. I did a manual build and install. I used bluetoothctl
and had to start the default agent before starting the pairing process.
Pairing failed and I wasn't prompted for the windows pin. I erased the
windows pin on the keyboard and issued the pair command - bluez gave me
a new pin and after typed it on the keyboard the pairing was successful.
The info command showed it had used legacy pairing (like windows),
rather than SSP. The keyboard connected and disconnected a coule of
times, then stayed disconnected. I tried issuing the trust command and
the device status changed to paired and trusted. I despondently type a
few letters on the keyboard and was astonished when they appeared on the
screen! bluetoothctl displayed the connected:on message.

The keyboard is now working perfectly. The blue LED seldom comes on as I
expected - it stays solidly blue with windows, but only flicks on
briefly when reconnecting after inactivity. I can even use it to trigger
a  system resume from suspend state from the keyboard or touchpad.

Obviously, grub2 does not support bluetooth or touchscreen devices, so
ubuntu is my default boot system. I can only get to windows with a usb
keyboard connected.

** Affects: bluez (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: bluez legacy pairing xenial
-- 
Unable to connect bluetooth keyboard with many different symptoms
https://bugs.launchpad.net/bugs/1573351
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