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[Bug 1574439] Re: touchpad stops working, pointer sometimes disappears

 

*** This bug is a duplicate of bug 1550270 ***
    https://bugs.launchpad.net/bugs/1550270

Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: linux (Ubuntu)
       Status: New => Confirmed

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https://bugs.launchpad.net/bugs/1574439

Title:
  touchpad stops working, pointer sometimes disappears

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  The touchpad will sporadically stop (touchscreen is fine). Sometimes
  the pointer freezes, sometimes it disappears. New in Xenial.

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: linux-image-4.4.0-21-generic 4.4.0-21.37
  ProcVersionSignature: Ubuntu 4.4.0-21.37-generic 4.4.6
  Uname: Linux 4.4.0-21-generic x86_64
  NonfreeKernelModules: wl
  ApportVersion: 2.20.1-0ubuntu2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  john       4431 F.... pulseaudio
  Date: Mon Apr 25 00:28:45 2016
  HibernationDevice: RESUME=UUID=781ccc96-0573-4aaa-9382-a7e00c5b88c3
  InstallationDate: Installed on 2016-02-18 (66 days ago)
  InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 004: ID 0bda:5682 Realtek Semiconductor Corp. 
   Bus 001 Device 003: ID 04f3:20d0 Elan Microelectronics Corp. 
   Bus 001 Device 002: ID 8087:0a2a Intel Corp. 
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Dell Inc. XPS 13 9350
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-21-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash crashkernel=384M-:128M crashkernel=384M-:128M vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.4.0-21-generic N/A
   linux-backports-modules-4.4.0-21-generic  N/A
   linux-firmware                            1.157
  SourcePackage: linux
  SystemImageInfo: Error: command ['system-image-cli', '-i'] failed with exit code 2:
  UpgradeStatus: Upgraded to xenial on 2016-04-23 (1 days ago)
  dmi.bios.date: 11/27/2015
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.1.7
  dmi.board.name: 0VM5NC
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 9
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvr1.1.7:bd11/27/2015:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn0VM5NC:rvrA00:cvnDellInc.:ct9:cvr:
  dmi.product.name: XPS 13 9350
  dmi.sys.vendor: Dell Inc.

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References