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Message #175365
[Bug 1575467] Re: Ubuntu 16.04 consistently freezes up / hangs
Andrew, thank you for reporting this and helping make Ubuntu better.
As per http://www.dell.com/support/home/us/en/19/product-
support/product/inspiron-14-3451-laptop/drivers?os=biosa an update to
your computer's buggy, insecure, and outdated BIOS is available (A05).
If you update to this following
https://help.ubuntu.com/community/BIOSUpdate does it change anything?
For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.
Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful.
Also, you don't have to create a new bug report.
Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on if there was an improvement or not.
3) Please mark this report Status Confirmed.
If it's not reproducible, please mark this as Invalid.
Thank you for your understanding.
** Description changed:
- Not sure what package this is related to. I honestly have no idea. After
- upgrading from stock Ubuntu 14.04 to 16.04 on my Dell Inspiron laptop
- consistently freezes up and is unresponsive keyboard or mouse. The only
- way is to do a hard shutdown. I'm usually in a browser when this
- happens, and often watching a video or two. So i wonder if this has
- something to do with my memory buffer or something. It seems to happen
- more often in Google Chrome than Firefox, but it happens with both. I
- know Google Chrome uses more memory though. And it has happened at least
- once with no videos loaded, so i doubt it's some sort of weird flash
- issue. I haven’t observed it freeze / hang when I’m not in a browser,
- but that's mainly what i use my laptop for, so that's where most of my
- time is spent.
+ After upgrading from stock Ubuntu 14.04 to 16.04 my laptop consistently
+ freezes up and is unresponsive to keyboard or mouse. The only way is to
+ do a hard shutdown. I'm usually in a browser when this happens, and
+ often watching a video or two. It seems to happen more often in Google
+ Chrome than Firefox, but it happens with both. It has happened at least
+ once with no videos loaded. I haven’t observed it freeze / hang when I’m
+ not in a browser, but that's mainly what i use my laptop for, so that's
+ where most of my time is spent.
- I will try to upload any log files that people think may be useful. I
- will see if i can do the recommended ssh monitoring method while trying
- to reproduce it to see if i can see an error that way.
-
- Not sure if this hardware info helps:
- lspci reports:
- 00:00.0 Host bridge: Intel Corporation Atom Processor Z36xxx/Z37xxx Series SoC Transaction Register (rev 0e)
- 00:02.0 VGA compatible controller: Intel Corporation Atom Processor Z36xxx/Z37xxx Series Graphics & Display (rev 0e)
- 00:13.0 SATA controller: Intel Corporation Atom Processor E3800 Series SATA AHCI Controller (rev 0e)
- 00:14.0 USB controller: Intel Corporation Atom Processor Z36xxx/Z37xxx, Celeron N2000 Series USB xHCI (rev 0e)
- 00:1a.0 Encryption controller: Intel Corporation Atom Processor Z36xxx/Z37xxx Series Trusted Execution Engine (rev 0e)
- 00:1b.0 Audio device: Intel Corporation Atom Processor Z36xxx/Z37xxx Series High Definition Audio Controller (rev 0e)
- 00:1c.0 PCI bridge: Intel Corporation Atom Processor E3800 Series PCI Express Root Port 1 (rev 0e)
- 00:1c.2 PCI bridge: Intel Corporation Atom Processor E3800 Series PCI Express Root Port 3 (rev 0e)
- 00:1f.0 ISA bridge: Intel Corporation Atom Processor Z36xxx/Z37xxx Series Power Control Unit (rev 0e)
- 00:1f.3 SMBus: Intel Corporation Atom Processor E3800 Series SMBus Controller (rev 0e)
- 03:00.0 Network controller: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter (rev 01)
-
- andrew@andrew-Inspiron-3451:~$ sudo lshw
- andrew-inspiron-3451
- description: Computer
- width: 64 bits
- capabilities: smbios-2.8 vsyscall32
- *-core
- description: Motherboard
- physical id: 0
- *-memory
- description: System memory
- physical id: 0
- size: 3834MiB
- *-cpu
- product: Intel(R) Pentium(R) CPU N3540 @ 2.16GHz
- vendor: Intel Corp.
- physical id: 1
- bus info: cpu@0
- size: 909MHz
- capacity: 2665MHz
- width: 64 bits
- capabilities: fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp x86-64 constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm sse4_1 sse4_2 movbe popcnt tsc_deadline_timer rdrand lahf_lm 3dnowprefetch epb tpr_shadow vnmi flexpriority ept vpid tsc_adjust smep erms dtherm ida arat cpufreq
- *-pci
- description: Host bridge
- product: Atom Processor Z36xxx/Z37xxx Series SoC Transaction Register
- vendor: Intel Corporation
- physical id: 100
- bus info: pci@0000:00:00.0
- version: 0e
- width: 32 bits
- clock: 33MHz
- configuration: driver=iosf_mbi_pci
- resources: irq:0
- *-display
- description: VGA compatible controller
- product: Atom Processor Z36xxx/Z37xxx Series Graphics & Display
- vendor: Intel Corporation
- physical id: 2
- bus info: pci@0000:00:02.0
- version: 0e
- width: 32 bits
- clock: 33MHz
- capabilities: pm msi vga_controller bus_master cap_list rom
- configuration: driver=i915 latency=0
- resources: irq:89 memory:d0000000-d03fffff memory:c0000000-cfffffff ioport:f080(size=8)
- *-storage
- description: SATA controller
- product: Atom Processor E3800 Series SATA AHCI Controller
- vendor: Intel Corporation
- physical id: 13
- bus info: pci@0000:00:13.0
- version: 0e
- width: 32 bits
- clock: 66MHz
- capabilities: storage msi pm ahci_1.0 bus_master cap_list
- configuration: driver=ahci latency=0
- resources: irq:88 ioport:f070(size=8) ioport:f060(size=4) ioport:f050(size=8) ioport:f040(size=4) ioport:f020(size=32) memory:d071c000-d071c7ff
- *-usb
- description: USB controller
- product: Atom Processor Z36xxx/Z37xxx, Celeron N2000 Series USB xHCI
- vendor: Intel Corporation
- physical id: 14
- bus info: pci@0000:00:14.0
- version: 0e
- width: 64 bits
- clock: 33MHz
- capabilities: pm msi xhci bus_master cap_list
- configuration: driver=xhci_hcd latency=0
- resources: irq:87 memory:d0700000-d070ffff
- *-usbhost:0
- product: xHCI Host Controller
- vendor: Linux 4.4.0-21-generic xhci-hcd
- physical id: 0
- bus info: usb@2
- logical name: usb2
- version: 4.04
- capabilities: usb-3.00
- configuration: driver=hub slots=1 speed=5000Mbit/s
- *-usbhost:1
- product: xHCI Host Controller
- vendor: Linux 4.4.0-21-generic xhci-hcd
- physical id: 1
- bus info: usb@1
- logical name: usb1
- version: 4.04
- capabilities: usb-2.00
- configuration: driver=hub slots=6 speed=480Mbit/s
- *-usb:0
- description: USB hub
- product: USB2.0 Hub
- vendor: Genesys Logic, Inc.
- physical id: 2
- bus info: usb@1:2
- version: 85.37
- capabilities: usb-2.00
- configuration: driver=hub maxpower=100mA slots=4 speed=480Mbit/s
- *-usb:0
- description: Bluetooth wireless interface
- vendor: Atheros Communications, Inc.
- physical id: 1
- bus info: usb@1:2.1
- version: 0.02
- capabilities: bluetooth usb-1.10
- configuration: driver=btusb maxpower=100mA speed=12Mbit/s
- *-usb:1
- description: Generic USB device
- product: USB2.0-CRW
- vendor: Generic
- physical id: 4
- bus info: usb@1:2.4
- version: 39.60
- serial: 20100201396000000
- capabilities: usb-2.00
- configuration: driver=rtsx_usb maxpower=500mA speed=480Mbit/s
- *-usb:1
- description: Video
- product: Integrated_Webcam_HD
- vendor: CN0CVRNR72487536B0CCA00
- physical id: 4
- bus info: usb@1:4
- version: 40.31
- serial: 200901010001
- capabilities: usb-2.00
- configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s
- *-generic
- description: Encryption controller
- product: Atom Processor Z36xxx/Z37xxx Series Trusted Execution Engine
- vendor: Intel Corporation
- physical id: 1a
- bus info: pci@0000:00:1a.0
- version: 0e
- width: 32 bits
- clock: 33MHz
- capabilities: pm msi bus_master cap_list
- configuration: driver=mei_txe latency=0
- resources: irq:90 memory:d0500000-d05fffff memory:d0400000-d04fffff
- *-multimedia
- description: Audio device
- product: Atom Processor Z36xxx/Z37xxx Series High Definition Audio Controller
- vendor: Intel Corporation
- physical id: 1b
- bus info: pci@0000:00:1b.0
- version: 0e
- width: 64 bits
- clock: 33MHz
- capabilities: pm msi bus_master cap_list
- configuration: driver=snd_hda_intel latency=0
- resources: irq:91 memory:d0710000-d0713fff
- *-pci:0
- description: PCI bridge
- product: Atom Processor E3800 Series PCI Express Root Port 1
- vendor: Intel Corporation
- physical id: 1c
- bus info: pci@0000:00:1c.0
- version: 0e
- width: 32 bits
- clock: 33MHz
- capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
- configuration: driver=pcieport
- resources: irq:16 ioport:1000(size=4096)
- *-pci:1
- description: PCI bridge
- product: Atom Processor E3800 Series PCI Express Root Port 3
- vendor: Intel Corporation
- physical id: 1c.2
- bus info: pci@0000:00:1c.2
- version: 0e
- width: 32 bits
- clock: 33MHz
- capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
- configuration: driver=pcieport
- resources: irq:18 memory:d0600000-d06fffff
- *-network
- description: Wireless interface
- product: QCA9565 / AR9565 Wireless Network Adapter
- vendor: Qualcomm Atheros
- physical id: 0
- bus info: pci@0000:03:00.0
- logical name: wlan0
- version: 01
- serial: 4c:bb:58:b9:91:9c
- width: 64 bits
- clock: 33MHz
- capabilities: pm msi pciexpress bus_master cap_list rom ethernet physical wireless
- configuration: broadcast=yes driver=ath9k driverversion=4.4.0-21-generic firmware=N/A ip=192.168.0.191 latency=0 link=yes multicast=yes wireless=IEEE 802.11bgn
- resources: irq:18 memory:d0600000-d067ffff memory:d0680000-d068ffff
- *-isa
- description: ISA bridge
- product: Atom Processor Z36xxx/Z37xxx Series Power Control Unit
- vendor: Intel Corporation
- physical id: 1f
- bus info: pci@0000:00:1f.0
- version: 0e
- width: 32 bits
- clock: 33MHz
- capabilities: isa bus_master cap_list
- configuration: driver=lpc_ich latency=0
- resources: irq:0
- *-serial UNCLAIMED
- description: SMBus
- product: Atom Processor E3800 Series SMBus Controller
- vendor: Intel Corporation
- physical id: 1f.3
- bus info: pci@0000:00:1f.3
- version: 0e
- width: 32 bits
- clock: 33MHz
- capabilities: pm cap_list
- configuration: latency=0
- resources: memory:d0718000-d071801f ioport:f000(size=32)
- *-scsi
- physical id: 2
- logical name: scsi0
- capabilities: emulated
- *-disk
- description: ATA Disk
- product: Samsung SSD 850
- physical id: 0.0.0
- bus info: scsi@0:0.0.0
- logical name: /dev/sda
- version: 1B6Q
- serial: S21NNSAG517011W
- size: 232GiB (250GB)
- capabilities: gpt-1.00 partitioned partitioned:gpt
- configuration: ansiversion=5 guid=1d673a47-0fd4-4984-a16d-87fb187ee3ae logicalsectorsize=512 sectorsize=512
- *-volume:0
- description: Windows FAT volume
- vendor: mkfs.fat
- physical id: 1
- bus info: scsi@0:0.0.0,1
- logical name: /dev/sda1
- logical name: /boot/efi
- version: FAT32
- serial: dcee-496f
- size: 510MiB
- capacity: 511MiB
- capabilities: boot fat initialized
- configuration: FATs=2 filesystem=fat mount.fstype=vfat mount.options=rw,relatime,fmask=0022,dmask=0022,codepage=437,iocharset=iso8859-1,shortname=mixed,errors=remount-ro state=mounted
- *-volume:1
- description: EXT4 volume
- vendor: Linux
- physical id: 2
- bus info: scsi@0:0.0.0,2
- logical name: /dev/sda2
- logical name: /
- version: 1.0
- serial: d01f07be-c906-4024-8eef-a58ba3935298
- size: 228GiB
- capabilities: journaled extended_attributes large_files huge_files dir_nlink recover extents ext4 ext2 initialized
- configuration: created=2015-08-07 20:47:43 filesystem=ext4 lastmountpoint=/ modified=2016-04-26 21:34:02 mount.fstype=ext4 mount.options=rw,relatime,errors=remount-ro,data=ordered mounted=2016-04-26 21:34:02 state=mounted
- *-volume:2
- description: Linux swap volume
- vendor: Linux
- physical id: 3
- bus info: scsi@0:0.0.0,3
- logical name: /dev/sda3
- version: 1
- serial: e8aaee7c-d956-4519-94f0-cf7aad745020
- size: 3978MiB
- capacity: 3978MiB
- capabilities: nofs swap initialized
- configuration: filesystem=swap pagesize=4095
---
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: andrew 1949 F.... pulseaudio
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=e8aaee7c-d956-4519-94f0-cf7aad745020
InstallationDate: Installed on 2015-08-08 (263 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
MachineType: Dell Inc. Inspiron 3451
Package: linux (not installed)
ProcEnviron:
LANGUAGE=en_US
TERM=xterm-256color
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-21-generic.efi.signed root=UUID=d01f07be-c906-4024-8eef-a58ba3935298 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.4.0-21.37-generic 4.4.6
PulseList:
Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-4.4.0-21-generic N/A
linux-backports-modules-4.4.0-21-generic N/A
linux-firmware 1.157
Tags: xenial
Uname: Linux 4.4.0-21-generic x86_64
UpgradeStatus: Upgraded to xenial on 2016-04-22 (4 days ago)
UserGroups:
_MarkForUpload: True
dmi.bios.date: 12/05/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A00
dmi.board.name: 0H4MK6
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA00:bd12/05/2014:svnDellInc.:pnInspiron3451:pvrA00:rvnDellInc.:rn0H4MK6:rvrA00:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Inspiron 3451
dmi.product.version: A00
dmi.sys.vendor: Dell Inc.
** Tags added: bios-outdated-a05
** Changed in: linux (Ubuntu)
Importance: Undecided => Low
** Changed in: linux (Ubuntu)
Status: Confirmed => Incomplete
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to the bug report.
https://bugs.launchpad.net/bugs/1575467
Title:
Ubuntu 16.04 consistently freezes up / hangs
Status in linux package in Ubuntu:
Incomplete
Bug description:
After upgrading from stock Ubuntu 14.04 to 16.04 my laptop
consistently freezes up and is unresponsive to keyboard or mouse. The
only way is to do a hard shutdown. I'm usually in a browser when this
happens, and often watching a video or two. It seems to happen more
often in Google Chrome than Firefox, but it happens with both. It has
happened at least once with no videos loaded. I haven’t observed it
freeze / hang when I’m not in a browser, but that's mainly what i use
my laptop for, so that's where most of my time is spent.
---
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: andrew 1949 F.... pulseaudio
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=e8aaee7c-d956-4519-94f0-cf7aad745020
InstallationDate: Installed on 2015-08-08 (263 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
MachineType: Dell Inc. Inspiron 3451
Package: linux (not installed)
ProcEnviron:
LANGUAGE=en_US
TERM=xterm-256color
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-21-generic.efi.signed root=UUID=d01f07be-c906-4024-8eef-a58ba3935298 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.4.0-21.37-generic 4.4.6
PulseList:
Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-4.4.0-21-generic N/A
linux-backports-modules-4.4.0-21-generic N/A
linux-firmware 1.157
Tags: xenial
Uname: Linux 4.4.0-21-generic x86_64
UpgradeStatus: Upgraded to xenial on 2016-04-22 (4 days ago)
UserGroups:
_MarkForUpload: True
dmi.bios.date: 12/05/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A00
dmi.board.name: 0H4MK6
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA00:bd12/05/2014:svnDellInc.:pnInspiron3451:pvrA00:rvnDellInc.:rn0H4MK6:rvrA00:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Inspiron 3451
dmi.product.version: A00
dmi.sys.vendor: Dell Inc.
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