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Message #178674
[Bug 1581814] Re: can't start bluetooth
apport information
** Tags added: apport-collected rosa
** Description changed:
Bluetooth works (Asus Zenbook UX301LA) neither on Ubuntu 16.04 nor Linux Mint 17.3 (both systems updated).
Bluetooth used to work on previous versions of Ubuntu and Mint. The Asus is two year-old and a quick look inside the pc shows no sign of dirt. It doesn't seem possible to remove the wireless card without resorting to wire-cutting + soldering.
the following occurs:
1) with wifi enabled (wifi works perfectly):
a) icon in taskbar is grayed out;
b) click on icon>can turn on bluetooth + can't turn on visibility>bluetooth settings>both bluetooth and bluetooth visibility appear as "off" + the message "bluetooth is disabled" appears.
2) with wifi disabled and after re-booting Asus:
a) icon in taskbar lits up;
b) click on icon>can turn on bluetooth + can't turn on visibility>bluetooth settings>bluetooth appears as "on" and bluetooth visibility appear as "off" + the message "bluetooth is disabled" appears.
here are a couple of terminal outputs (if relevant, forgive my total
ignorance on the subject):
ubuntu-bug linux
== ApportVersion =================================
2.14.1-0ubuntu3.19
== Architecture =================================
amd64
== CurrentDesktop =================================
X-Cinnamon
== Date =================================
Sat May 14 14:39:57 2016
== Dependencies =================================
adduser 3.113+nmu3ubuntu3
apt-utils 1.0.1ubuntu2.13
base-passwd 3.5.33
busybox-initramfs 1:1.21.0-1ubuntu1
coreutils 8.21-1ubuntu5.4
cpio 2.11+dfsg-1ubuntu1.2
dbus 1.6.18-0ubuntu4.3
debconf 1.5.51ubuntu2
debconf-i18n 1.5.51ubuntu2
debianutils 4.4
:
sudo iw dev wlan0 scan | grep -i "ds parameter set"
[sudo] password for weword:
DS Parameter set: channel 11
DS Parameter set: channel 1
DS Parameter set: channel 1
DS Parameter set: channel 6
DS Parameter set: channel 6
DS Parameter set: channel 6
DS Parameter set: channel 11
DS Parameter set: channel 36
cat /var/log/dmesg | grep "firmware version"
[ 1.743848] psmouse serio4: elantech: assuming hardware version 4 (with firmware version 0x671f07)
[ 3.527075] iwlwifi 0000:02:00.0: loaded firmware version 25.17.12.0 op_mode iwlmvm
additional info: I tried to update the bios - extracted the latest BIOS
207 (if I chose the right one in the first place) - onto flash card but
Bios>Advanced>Start EasyFlash can't detect any file on my
(FAT32-formatted) flash card.
any idea?
+ ---
+ ApportVersion: 2.14.1-0ubuntu3.19
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: weword 1722 F.... pulseaudio
+ /dev/snd/controlC1: weword 1722 F.... pulseaudio
+ CurrentDesktop: X-Cinnamon
+ DistroRelease: Ubuntu 14.04
+ HibernationDevice: RESUME=UUID=8e1a6531-0abd-4022-a514-b51bf132748e
+ InstallationDate: Installed on 2016-05-13 (2 days ago)
+ InstallationMedia: Linux Mint 17.3 "Rosa" - Release amd64 20151128
+ Lsusb:
+ Bus 001 Device 005: ID 03eb:8a0c Atmel Corp.
+ Bus 001 Device 004: ID 1bcf:2987 Sunplus Innovation Technology Inc.
+ Bus 001 Device 008: ID 8087:07dc Intel Corp.
+ Bus 001 Device 002: ID 8087:8000 Intel Corp.
+ Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+ MachineType: ASUSTeK COMPUTER INC. UX301LA
+ Package: linux (not installed)
+ ProcEnviron:
+ TERM=xterm
+ PATH=(custom, no user)
+ XDG_RUNTIME_DIR=<set>
+ LANG=en_GB.UTF-8
+ SHELL=/bin/bash
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-32-generic root=UUID=53898d7a-d497-46ac-9b39-a6730acb2f39 ro quiet splash acpi_osi= vt.handoff=7
+ ProcVersionSignature: Ubuntu 3.19.0-32.37~14.04.1-generic 3.19.8-ckt7
+ RelatedPackageVersions:
+ linux-restricted-modules-3.19.0-32-generic N/A
+ linux-backports-modules-3.19.0-32-generic N/A
+ linux-firmware 1.127.22
+ Tags: rosa
+ Uname: Linux 3.19.0-32-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 11/05/2013
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: UX301LA.205
+ dmi.board.asset.tag: ATN12345678901234567
+ dmi.board.name: UX301LA
+ dmi.board.vendor: ASUSTeK COMPUTER INC.
+ dmi.board.version: 1.0
+ dmi.chassis.asset.tag: No Asset Tag
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: ASUSTeK COMPUTER INC.
+ dmi.chassis.version: 1.0
+ dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX301LA.205:bd11/05/2013:svnASUSTeKCOMPUTERINC.:pnUX301LA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX301LA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
+ dmi.product.name: UX301LA
+ dmi.product.version: 1.0
+ dmi.sys.vendor: ASUSTeK COMPUTER INC.
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1581814/+attachment/4663249/+files/AlsaInfo.txt
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1581814
Title:
can't start bluetooth
Status in linux package in Ubuntu:
Confirmed
Bug description:
Bluetooth works (Asus Zenbook UX301LA) neither on Ubuntu 16.04 nor Linux Mint 17.3 (both systems updated).
Bluetooth used to work on previous versions of Ubuntu and Mint. The Asus is two year-old and a quick look inside the pc shows no sign of dirt. It doesn't seem possible to remove the wireless card without resorting to wire-cutting + soldering.
the following occurs:
1) with wifi enabled (wifi works perfectly):
a) icon in taskbar is grayed out;
b) click on icon>can turn on bluetooth + can't turn on visibility>bluetooth settings>both bluetooth and bluetooth visibility appear as "off" + the message "bluetooth is disabled" appears.
2) with wifi disabled and after re-booting Asus:
a) icon in taskbar lits up;
b) click on icon>can turn on bluetooth + can't turn on visibility>bluetooth settings>bluetooth appears as "on" and bluetooth visibility appear as "off" + the message "bluetooth is disabled" appears.
here are a couple of terminal outputs (if relevant, forgive my total
ignorance on the subject):
ubuntu-bug linux
== ApportVersion =================================
2.14.1-0ubuntu3.19
== Architecture =================================
amd64
== CurrentDesktop =================================
X-Cinnamon
== Date =================================
Sat May 14 14:39:57 2016
== Dependencies =================================
adduser 3.113+nmu3ubuntu3
apt-utils 1.0.1ubuntu2.13
base-passwd 3.5.33
busybox-initramfs 1:1.21.0-1ubuntu1
coreutils 8.21-1ubuntu5.4
cpio 2.11+dfsg-1ubuntu1.2
dbus 1.6.18-0ubuntu4.3
debconf 1.5.51ubuntu2
debconf-i18n 1.5.51ubuntu2
debianutils 4.4
:
sudo iw dev wlan0 scan | grep -i "ds parameter set"
[sudo] password for weword:
DS Parameter set: channel 11
DS Parameter set: channel 1
DS Parameter set: channel 1
DS Parameter set: channel 6
DS Parameter set: channel 6
DS Parameter set: channel 6
DS Parameter set: channel 11
DS Parameter set: channel 36
cat /var/log/dmesg | grep "firmware version"
[ 1.743848] psmouse serio4: elantech: assuming hardware version 4 (with firmware version 0x671f07)
[ 3.527075] iwlwifi 0000:02:00.0: loaded firmware version 25.17.12.0 op_mode iwlmvm
additional info: I tried to update the bios - extracted the latest
BIOS 207 (if I chose the right one in the first place) - onto flash
card but Bios>Advanced>Start EasyFlash can't detect any file on my
(FAT32-formatted) flash card.
any idea?
---
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: weword 1722 F.... pulseaudio
/dev/snd/controlC1: weword 1722 F.... pulseaudio
CurrentDesktop: X-Cinnamon
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=8e1a6531-0abd-4022-a514-b51bf132748e
InstallationDate: Installed on 2016-05-13 (2 days ago)
InstallationMedia: Linux Mint 17.3 "Rosa" - Release amd64 20151128
Lsusb:
Bus 001 Device 005: ID 03eb:8a0c Atmel Corp.
Bus 001 Device 004: ID 1bcf:2987 Sunplus Innovation Technology Inc.
Bus 001 Device 008: ID 8087:07dc Intel Corp.
Bus 001 Device 002: ID 8087:8000 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. UX301LA
Package: linux (not installed)
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-32-generic root=UUID=53898d7a-d497-46ac-9b39-a6730acb2f39 ro quiet splash acpi_osi= vt.handoff=7
ProcVersionSignature: Ubuntu 3.19.0-32.37~14.04.1-generic 3.19.8-ckt7
RelatedPackageVersions:
linux-restricted-modules-3.19.0-32-generic N/A
linux-backports-modules-3.19.0-32-generic N/A
linux-firmware 1.127.22
Tags: rosa
Uname: Linux 3.19.0-32-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 11/05/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX301LA.205
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX301LA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX301LA.205:bd11/05/2013:svnASUSTeKCOMPUTERINC.:pnUX301LA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX301LA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: UX301LA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
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References
