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[Daniele <1581814@xxxxxxxxxxxxxxxxxx>]

apport information

** Attachment added: "PulseList.txt"
   https://bugs.launchpad.net/bugs/1581814/+attachment/4663258/+files/PulseList.txt

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Title:
  can't start bluetooth

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  Bluetooth works (Asus Zenbook UX301LA) neither on Ubuntu 16.04 nor Linux Mint 17.3 (both systems updated). 
  Bluetooth used to work on previous versions of Ubuntu and Mint. The Asus is two year-old and a quick look inside the pc shows no sign of dirt. It doesn't seem possible to remove the wireless card without resorting to wire-cutting + soldering. 

  the following occurs: 
  1) with wifi enabled (wifi works perfectly):
  a) icon in taskbar is grayed out;
  b) click on icon>can turn on bluetooth + can't turn on visibility>bluetooth settings>both bluetooth and bluetooth visibility appear as "off" + the message "bluetooth is disabled" appears.

  2) with wifi disabled and after re-booting Asus:
  a) icon in taskbar lits up;
  b) click on icon>can turn on bluetooth + can't turn on visibility>bluetooth settings>bluetooth appears as "on" and bluetooth visibility appear as "off" + the message "bluetooth is disabled" appears.

  here are a couple of terminal outputs (if relevant, forgive my total
  ignorance on the subject):

  ubuntu-bug linux
  == ApportVersion =================================
  2.14.1-0ubuntu3.19

  == Architecture =================================
  amd64

  == CurrentDesktop =================================
  X-Cinnamon

  == Date =================================
  Sat May 14 14:39:57 2016

  == Dependencies =================================
  adduser 3.113+nmu3ubuntu3
  apt-utils 1.0.1ubuntu2.13
  base-passwd 3.5.33
  busybox-initramfs 1:1.21.0-1ubuntu1
  coreutils 8.21-1ubuntu5.4
  cpio 2.11+dfsg-1ubuntu1.2
  dbus 1.6.18-0ubuntu4.3
  debconf 1.5.51ubuntu2
  debconf-i18n 1.5.51ubuntu2
  debianutils 4.4
  :

  sudo iw dev wlan0 scan | grep -i "ds parameter set"
  [sudo] password for weword: 
  	DS Parameter set: channel 11
  	DS Parameter set: channel 1
  	DS Parameter set: channel 1
  	DS Parameter set: channel 6
  	DS Parameter set: channel 6
  	DS Parameter set: channel 6
  	DS Parameter set: channel 11
  	DS Parameter set: channel 36

  cat /var/log/dmesg | grep "firmware version"
  [    1.743848] psmouse serio4: elantech: assuming hardware version 4 (with firmware version 0x671f07)
  [    3.527075] iwlwifi 0000:02:00.0: loaded firmware version 25.17.12.0 op_mode iwlmvm

  additional info: I tried to update the bios - extracted the latest
  BIOS 207 (if I chose the right one in the first place) - onto flash
  card but Bios>Advanced>Start EasyFlash can't detect any file on my
  (FAT32-formatted) flash card.

  any idea?
  --- 
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  weword     1722 F.... pulseaudio
   /dev/snd/controlC1:  weword     1722 F.... pulseaudio
  CurrentDesktop: X-Cinnamon
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=8e1a6531-0abd-4022-a514-b51bf132748e
  InstallationDate: Installed on 2016-05-13 (2 days ago)
  InstallationMedia: Linux Mint 17.3 "Rosa" - Release amd64 20151128
  Lsusb:
   Bus 001 Device 005: ID 03eb:8a0c Atmel Corp. 
   Bus 001 Device 004: ID 1bcf:2987 Sunplus Innovation Technology Inc. 
   Bus 001 Device 008: ID 8087:07dc Intel Corp. 
   Bus 001 Device 002: ID 8087:8000 Intel Corp. 
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. UX301LA
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_GB.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-32-generic root=UUID=53898d7a-d497-46ac-9b39-a6730acb2f39 ro quiet splash acpi_osi= vt.handoff=7
  ProcVersionSignature: Ubuntu 3.19.0-32.37~14.04.1-generic 3.19.8-ckt7
  RelatedPackageVersions:
   linux-restricted-modules-3.19.0-32-generic N/A
   linux-backports-modules-3.19.0-32-generic  N/A
   linux-firmware                             1.127.22
  Tags:  rosa
  Uname: Linux 3.19.0-32-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 11/05/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: UX301LA.205
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: UX301LA
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX301LA.205:bd11/05/2013:svnASUSTeKCOMPUTERINC.:pnUX301LA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX301LA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: UX301LA
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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