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[Bug 1584371] [NEW] Touchpad not working

 

Public bug reported:

The touchpad of my laptop sometimes doesn't work at all (from boot to
halt). I am unable to determine when exactly this happens. The touchpad
worked correctly on the live CD version of Ubuntu. My external USB mouse
works correctly.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-21-generic 4.4.0-21.37 [modified: boot/vmlinuz-4.4.0-21-generic]
ProcVersionSignature: Ubuntu 4.4.0-21.37-generic 4.4.6
Uname: Linux 4.4.0-21-generic x86_64
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  felix      1402 F.... pulseaudio
 /dev/snd/controlC1:  felix      1402 F.... pulseaudio
CurrentDesktop: GNOME
Date: Sat May 21 19:07:52 2016
HibernationDevice: RESUME=UUID=658879f1-ea6f-47c7-bd5f-bf6129ecf2f9
InstallationDate: Installed on 2016-05-21 (0 days ago)
InstallationMedia: Ubuntu-GNOME 16.04 LTS "Xenial Xerus" - Release amd64 (20160421)
MachineType: GIGABYTE P25
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-21-generic root=UUID=639c5dff-dc4e-447d-97b5-75f5bd3befe8 ro quiet splash i8042.reset i8042.nomux i8042.nopnp i8042.noloop vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-21-generic N/A
 linux-backports-modules-4.4.0-21-generic  N/A
 linux-firmware                            1.157
RfKill:
 0: phy0: Wireless LAN
 	Soft blocked: no
 	Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/12/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P25.30D
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: P25
dmi.board.vendor: GIGABYTE
dmi.board.version: To be filled by O.E.M.
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 10
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP25.30D:bd11/12/2013:svnGIGABYTE:pnP25:pvrTobefilledbyO.E.M.:rvnGIGABYTE:rnP25:rvrTobefilledbyO.E.M.:cvnToBeFilledByO.E.M.:ct10:cvrToBeFilledByO.E.M.:
dmi.product.name: P25
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: GIGABYTE

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: Confirmed


** Tags: amd64 apport-bug xenial

** Attachment added: "contents of /proc/bus/input/devices"
   https://bugs.launchpad.net/bugs/1584371/+attachment/4667662/+files/devices

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https://bugs.launchpad.net/bugs/1584371

Title:
  Touchpad not working

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  The touchpad of my laptop sometimes doesn't work at all (from boot to
  halt). I am unable to determine when exactly this happens. The
  touchpad worked correctly on the live CD version of Ubuntu. My
  external USB mouse works correctly.

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: linux-image-4.4.0-21-generic 4.4.0-21.37 [modified: boot/vmlinuz-4.4.0-21-generic]
  ProcVersionSignature: Ubuntu 4.4.0-21.37-generic 4.4.6
  Uname: Linux 4.4.0-21-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  felix      1402 F.... pulseaudio
   /dev/snd/controlC1:  felix      1402 F.... pulseaudio
  CurrentDesktop: GNOME
  Date: Sat May 21 19:07:52 2016
  HibernationDevice: RESUME=UUID=658879f1-ea6f-47c7-bd5f-bf6129ecf2f9
  InstallationDate: Installed on 2016-05-21 (0 days ago)
  InstallationMedia: Ubuntu-GNOME 16.04 LTS "Xenial Xerus" - Release amd64 (20160421)
  MachineType: GIGABYTE P25
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=fr_FR.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-21-generic root=UUID=639c5dff-dc4e-447d-97b5-75f5bd3befe8 ro quiet splash i8042.reset i8042.nomux i8042.nopnp i8042.noloop vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.4.0-21-generic N/A
   linux-backports-modules-4.4.0-21-generic  N/A
   linux-firmware                            1.157
  RfKill:
   0: phy0: Wireless LAN
   	Soft blocked: no
   	Hard blocked: no
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 11/12/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: P25.30D
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: P25
  dmi.board.vendor: GIGABYTE
  dmi.board.version: To be filled by O.E.M.
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 10
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP25.30D:bd11/12/2013:svnGIGABYTE:pnP25:pvrTobefilledbyO.E.M.:rvnGIGABYTE:rnP25:rvrTobefilledbyO.E.M.:cvnToBeFilledByO.E.M.:ct10:cvrToBeFilledByO.E.M.:
  dmi.product.name: P25
  dmi.product.version: To be filled by O.E.M.
  dmi.sys.vendor: GIGABYTE

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