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[Bug 1580671] Re: cannot resume from suspend


Jean-Max Reymond, as per http://www.acer.com/ac/en/US/content/drivers an
update to your computer's buggy, insecure, and outdated BIOS is
available (1.32). If you update to this following
https://help.ubuntu.com/community/BIOSUpdate does it change anything?

For more on BIOS updates and linux, please see

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful.

Also, you don't have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on if there was an improvement or not.
3) Please mark this report Status Confirmed.

If it's not reproducible, please mark this as Invalid.

Thank you for your understanding.

** Tags added: bios-outdated-1.32

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  cannot resume from suspend

Status in linux package in Ubuntu:

Bug description:
  I have a laptop ACER Aspire E15 E5-571G-337K .
  When resuming a suspend process, I have the screen to entry the password and then the system freeze
  I have to hardly reboot the computer

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: linux-image-4.4.0-22-generic 4.4.0-22.39
  ProcVersionSignature: Ubuntu 4.4.0-22.39-generic 4.4.8
  Uname: Linux 4.4.0-22-generic x86_64
  NonfreeKernelModules: wl
  ApportVersion: 2.20.1-0ubuntu2
  Architecture: amd64
   /dev/snd/controlC0:  gerard     1887 F.... pulseaudio
   /dev/snd/controlC1:  gerard     1887 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Wed May 11 17:53:13 2016
  HibernationDevice: RESUME=UUID=720ed5ef-aba1-44f4-8525-5476cda09f12
  InstallationDate: Installed on 2015-08-27 (257 days ago)
  InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
  MachineType: Acer Aspire E5-571G
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-22-generic.efi.signed root=UUID=7c709e55-0add-4b0f-a43b-08545a5a9168 ro noprompt quiet splash vt.handoff=7
   linux-restricted-modules-4.4.0-22-generic N/A
   linux-backports-modules-4.4.0-22-generic  N/A
   linux-firmware                            1.157
  SourcePackage: linux
  UpgradeStatus: Upgraded to xenial on 2016-05-11 (0 days ago)
  dmi.bios.date: 12/12/2014
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.24
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: EA50_HB
  dmi.board.vendor: Acer
  dmi.board.version: V1.24
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.24:bd12/12/2014:svnAcer:pnAspireE5-571G:pvrV1.24:rvnAcer:rnEA50_HB:rvrV1.24:cvnAcer:ct10:cvrChassisVersion:
  dmi.product.name: Aspire E5-571G
  dmi.product.version: V1.24
  dmi.sys.vendor: Acer

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