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[Bug 1584479] Re: [MSI GP72 6QE Leopard Pro] Touchpad not detected on 16.04

 

Re,

I make the same test with no boot option (without "acpi=off") and the
result is very different (we can find touchpad, MSI buttons,...).

I have a loop trace in my syslog :

Jun  6 16:21:22 MSI-I7 kernel: [  720.502545] NMI watchdog: BUG: soft lockup - CPU#6 stuck for 23s! [systemd-logind:759]
Jun  6 16:21:22 MSI-I7 kernel: [  720.503044] Modules linked in: rfcomm pci_stub vboxpci(OE) vboxnetadp(OE) vboxnetflt(OE) vboxdrv(OE) rtsx_usb_ms memstick bnep binfmt_misc intel_rapl arc4 x86_pkg_temp_thermal intel_powerclamp snd_hda_codec_hdmi coretemp snd_hda_codec_realtek snd_hda_codec_generic kvm_intel kvm snd_hda_intel snd_hda_codec iwlmvm snd_hda_core snd_hwdep mac80211 msi_wmi snd_pcm irqbypass crct10dif_pclmul sparse_keymap snd_seq_midi crc32_pclmul snd_seq_midi_event ghash_clmulni_intel snd_rawmidi btusb aesni_intel snd_seq btrtl snd_seq_device iwlwifi aes_x86_64 snd_timer lrw gf128mul glue_helper snd ablk_helper cryptd joydev input_leds soundcore serio_raw cfg80211 mei_me mei hci_uart btbcm btqca btintel shpchp bluetooth acpi_als intel_lpss_acpi kfifo_buf intel_lpss acpi_pad industrialio mac_hid parport_pc ppdev lp parport autofs4 btrfs xor raid6_pq hid_generic rtsx_usb_sdmmc usbhid rtsx_usb nouveau i915 mxm_wmi ttm i2c_algo_bit drm_kms_helper psmouse syscopyarea sysfillrect sysimgblt fb_sys_fops alx ahci drm mdio libahci wmi video pinctrl_sunrisepoint i2c_hid pinctrl_intel hid fjes
Jun  6 16:21:22 MSI-I7 kernel: [  720.503074] CPU: 6 PID: 759 Comm: systemd-logind Tainted: G           OEL  4.6.0-040600-generic #201605151930
Jun  6 16:21:22 MSI-I7 kernel: [  720.503075] Hardware name: Micro-Star International Co., Ltd. GP72 6QE/MS-1795, BIOS E1795IMS.10C 12/10/2015
Jun  6 16:21:22 MSI-I7 kernel: [  720.503076] task: ffff880278f7af00 ti: ffff880277e7c000 task.ti: ffff880277e7c000
Jun  6 16:21:22 MSI-I7 kernel: [  720.503077] RIP: 0010:[<ffffffff8140bbe0>]  [<ffffffff8140bbe0>] ioread32+0x30/0x40
Jun  6 16:21:22 MSI-I7 kernel: [  720.503079] RSP: 0018:ffff880277e7fb50  EFLAGS: 00000296
Jun  6 16:21:22 MSI-I7 kernel: [  720.503080] RAX: 00000000ffffffff RBX: ffff8802739b2c00 RCX: 0000000000000018
Jun  6 16:21:22 MSI-I7 kernel: [  720.503081] RDX: 001f4ab7ed8cf070 RSI: ffffc9000410a014 RDI: ffffc9000410a04c
Jun  6 16:21:22 MSI-I7 kernel: [  720.503081] RBP: ffff880277e7fb80 R08: 00000000750c0701 R09: 0000000180400038
Jun  6 16:21:22 MSI-I7 kernel: [  720.503082] R10: ffff880277e7faf0 R11: 0000000000000000 R12: 0000000000000000
Jun  6 16:21:22 MSI-I7 kernel: [  720.503083] R13: ffff880273504c08 R14: ffff880279f9bd00 R15: ffffffffffffffff
Jun  6 16:21:22 MSI-I7 kernel: [  720.503083] FS:  00007f4f0c3128c0(0000) GS:ffff880283d80000(0000) knlGS:0000000000000000
Jun  6 16:21:22 MSI-I7 kernel: [  720.503084] CS:  0010 DS: 0000 ES: 0000 CR0: 0000000080050033
Jun  6 16:21:22 MSI-I7 kernel: [  720.503085] CR2: 00007fc87404b008 CR3: 000000027802c000 CR4: 00000000003406e0
Jun  6 16:21:22 MSI-I7 kernel: [  720.503086] DR0: 0000000000000000 DR1: 0000000000000000 DR2: 0000000000000000
Jun  6 16:21:22 MSI-I7 kernel: [  720.503086] DR3: 0000000000000000 DR6: 00000000fffe0ff0 DR7: 0000000000000400
Jun  6 16:21:22 MSI-I7 kernel: [  720.503087] Stack:
Jun  6 16:21:22 MSI-I7 kernel: [  720.503087]  ffffffffc0367d65 ffff880273504c08 ffff8802739b2c00 000000631f5fe80d
Jun  6 16:21:22 MSI-I7 kernel: [  720.503089]  0000000000000010 ffff880074ea90d8 ffff880277e7fba8 ffffffffc0322b11
Jun  6 16:21:22 MSI-I7 kernel: [  720.503090]  0000000000000000 ffff8802739b2c00 000000631d60e6f4 ffff880277e7fbe0
Jun  6 16:21:22 MSI-I7 kernel: [  720.503091] Call Trace:
Jun  6 16:21:22 MSI-I7 kernel: [  720.503110]  [<ffffffffc0367d65>] ? nvkm_pmu_init+0x75/0x450 [nouveau]
Jun  6 16:21:22 MSI-I7 kernel: [  720.503120]  [<ffffffffc0322b11>] nvkm_subdev_init+0x91/0x200 [nouveau]
Jun  6 16:21:22 MSI-I7 kernel: [  720.503135]  [<ffffffffc0373406>] nvkm_device_init+0x146/0x280 [nouveau]
Jun  6 16:21:22 MSI-I7 kernel: [  720.503151]  [<ffffffffc0376e08>] nvkm_udevice_init+0x48/0x60 [nouveau]
Jun  6 16:21:22 MSI-I7 kernel: [  720.503159]  [<ffffffffc0321410>] nvkm_object_init+0x40/0x190 [nouveau]
Jun  6 16:21:22 MSI-I7 kernel: [  720.503167]  [<ffffffffc0321484>] nvkm_object_init+0xb4/0x190 [nouveau]
Jun  6 16:21:22 MSI-I7 kernel: [  720.503175]  [<ffffffffc031e55e>] nvkm_client_init+0xe/0x10 [nouveau]
Jun  6 16:21:22 MSI-I7 kernel: [  720.503191]  [<ffffffffc03baf4e>] nvkm_client_resume+0xe/0x10 [nouveau]
Jun  6 16:21:22 MSI-I7 kernel: [  720.503199]  [<ffffffffc031d7c7>] nvif_client_resume+0x17/0x20 [nouveau]
Jun  6 16:21:22 MSI-I7 kernel: [  720.503215]  [<ffffffffc03b860b>] nouveau_do_resume+0x4b/0x120 [nouveau]
Jun  6 16:21:22 MSI-I7 kernel: [  720.503231]  [<ffffffffc03b8a09>] nouveau_pmops_runtime_resume+0x79/0x120 [nouveau]
Jun  6 16:21:22 MSI-I7 kernel: [  720.503233]  [<ffffffff814449db>] pci_pm_runtime_resume+0x7b/0xa0
Jun  6 16:21:22 MSI-I7 kernel: [  720.503235]  [<ffffffff81565573>] __rpm_callback+0x33/0x70
Jun  6 16:21:22 MSI-I7 kernel: [  720.503236]  [<ffffffff81444960>] ? pci_restore_standard_config+0x40/0x40
Jun  6 16:21:22 MSI-I7 kernel: [  720.503238]  [<ffffffff815655d4>] rpm_callback+0x24/0x80
Jun  6 16:21:22 MSI-I7 kernel: [  720.503239]  [<ffffffff81444960>] ? pci_restore_standard_config+0x40/0x40
Jun  6 16:21:22 MSI-I7 kernel: [  720.503241]  [<ffffffff81565d81>] rpm_resume+0x491/0x690
Jun  6 16:21:22 MSI-I7 kernel: [  720.503242]  [<ffffffff8156680e>] __pm_runtime_resume+0x4e/0x70
Jun  6 16:21:22 MSI-I7 kernel: [  720.503258]  [<ffffffffc03b87a8>] nouveau_drm_ioctl+0x38/0xc0 [nouveau]
Jun  6 16:21:22 MSI-I7 kernel: [  720.503259]  [<ffffffff812372c1>] do_vfs_ioctl+0xa1/0x5b0
Jun  6 16:21:22 MSI-I7 kernel: [  720.503261]  [<ffffffff817183d4>] ? __sys_sendmsg+0x54/0x90
Jun  6 16:21:22 MSI-I7 kernel: [  720.503263]  [<ffffffff817183d4>] ? __sys_sendmsg+0x54/0x90
Jun  6 16:21:22 MSI-I7 kernel: [  720.503264]  [<ffffffff81237849>] SyS_ioctl+0x79/0x90
Jun  6 16:21:22 MSI-I7 kernel: [  720.503265]  [<ffffffff818421b6>] entry_SYSCALL_64_fastpath+0x1e/0xa8
Jun  6 16:21:22 MSI-I7 kernel: [  720.503266] Code: 03 00 77 25 48 81 ff 00 00 01 00 76 05 0f b7 d7 ed c3 55 48 c7 c6 75 c1 cb 81 48 89 e5 e8 19 ff ff ff b8 ff ff ff ff 5d c3 8b 07 <c3> 0f 1f 44 00 00 66 2e 0f 1f 84 00 00 00 00 00 48 81 fe ff ff


Thanks

** Attachment added: "devices.log"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1584479/+attachment/4678217/+files/devices.log

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https://bugs.launchpad.net/bugs/1584479

Title:
  [MSI GP72 6QE Leopard Pro] Touchpad not detected on 16.04

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  Hi,
  I just install Ubuntu 16.04 on my new MSI laptop G72 6QE.
  My touchpad doesn't work and recognize at all.

  I try :
  - Fn+F3 to activate my touchpad
  - xinput list and is not listed
  - xev and nothing append (no signal)
  - cat /proc/bus/input/devices ddoesn't display touchpad (only HDMI, mic, headphone, external mouse and keyboard)
  - I don't know if there is a link, but some buttons of my keyboard don't work (like Fn+arrows to manage sound and luminosity) :
  I: Bus=0011 Vendor=0001 Product=0001 Version=ab41
  N: Name="AT Translated Set 2 keyboard"
  P: Phys=isa0060/serio0/input0
  S: Sysfs=/devices/platform/i8042/serio0/input/input0
  U: Uniq=
  H: Handlers=sysrq kbd event0 leds 
  B: PROP=0
  B: EV=120013
  B: KEY=600702900000 8380207af040d001 feffffdfffefffff fffffffffffffffe
  B: MSC=10
  B: LED=7

  
  Thanks
  --- 
  ApportVersion: 2.20.1-0ubuntu2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  gdm        1305 F.... pulseaudio
                        moi        1668 F.... pulseaudio
  DistroRelease: Ubuntu 16.04
  HibernationDevice: RESUME=UUID=9649bbed-2d32-42cd-a446-43abaa9ab1f3
  InstallationDate: Installed on 2016-05-20 (2 days ago)
  InstallationMedia: Ubuntu-GNOME 16.04 LTS "Xenial Xerus" - Release amd64 (20160421)
  MachineType: Micro-Star International Co., Ltd. GP72 6QE
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   LANG=fr_FR.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-4.4.0-22-generic root=UUID=80432220-0bdf-49f0-a145-0c015ad36c2a ro rootflags=subvol=@ acpi=off acpi_osi=! acpi_backlight=native i8042.nopnp quiet splash
  ProcVersionSignature: Ubuntu 4.4.0-22.40-generic 4.4.8
  PulseList:
   Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
   No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-4.4.0-22-generic N/A
   linux-backports-modules-4.4.0-22-generic  N/A
   linux-firmware                            1.157
  Tags:  xenial
  Uname: Linux 4.4.0-22-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  _MarkForUpload: True
  dmi.bios.date: 12/10/2015
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: E1795IMS.10C
  dmi.board.asset.tag: Default string
  dmi.board.name: MS-1795
  dmi.board.vendor: Micro-Star International Co., Ltd.
  dmi.board.version: REV:0.A
  dmi.chassis.asset.tag: Default string
  dmi.chassis.type: 10
  dmi.chassis.vendor: Micro-Star International Co., Ltd.
  dmi.chassis.version: Default string
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrE1795IMS.10C:bd12/10/2015:svnMicro-StarInternationalCo.,Ltd.:pnGP726QE:pvrREV1.0:rvnMicro-StarInternationalCo.,Ltd.:rnMS-1795:rvrREV0.A:cvnMicro-StarInternationalCo.,Ltd.:ct10:cvrDefaultstring:
  dmi.product.name: GP72 6QE
  dmi.product.version: REV:1.0
  dmi.sys.vendor: Micro-Star International Co., Ltd.

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References