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[Bug 1589756] Missing required logs.

 

This bug is missing log files that will aid in diagnosing the problem.
>From a terminal window please run:

apport-collect 1589756

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.

** Changed in: linux (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1589756

Title:
  [Satellite L745, Conexant CX20585, Speaker, Internal] No sound at all

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I don't have any audio output through the laptop's internal speakers
  but I get audio fine if I plug in external speakers.

  I can get audio working briefly by running

  sudo hda-verb /dev/snd/hwC0D0 0x1f SET_POWER_STATE 0

  as suggested at 
  http://lkml.iu.edu/hypermail/linux/kernel/1301.1/02917.html

  but it doesn't last very long before the audio turns off again.

  ProblemType: Bug
  DistroRelease: Ubuntu 16.10
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 4.4.0-23.41-generic 4.4.10
  Uname: Linux 4.4.0-23-generic x86_64
  ApportVersion: 2.20.1-0ubuntu4
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/pcmC0D0c:   jeremy     2493 F...m pulseaudio
   /dev/snd/pcmC0D0p:   jeremy     2493 F...m pulseaudio
   /dev/snd/controlC0:  jeremy     2493 F.... pulseaudio
  CurrentDesktop: GNOME
  Date: Mon Jun  6 21:49:33 2016
  EcryptfsInUse: Yes
  InstallationDate: Installed on 2016-04-09 (58 days ago)
  InstallationMedia: Ubuntu-GNOME 16.04 LTS "Xenial Xerus" - Beta amd64 (20160408)
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
  Symptom_Card: Built-in Audio - HDA Intel PCH
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/pcmC0D0c:   jeremy     2493 F...m pulseaudio
   /dev/snd/pcmC0D0p:   jeremy     2493 F...m pulseaudio
   /dev/snd/controlC0:  gdm        2175 F.... pulseaudio
                        jeremy     2493 F.... pulseaudio
  Symptom_Jack: Speaker, Internal
  Symptom_Type: No sound at all
  Title: [Satellite L745, Conexant CX20585, Speaker, Internal] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 06/26/2012
  dmi.bios.vendor: INSYDE
  dmi.bios.version: 2.60
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: Base Board Product Name
  dmi.board.vendor: Intel Corp.
  dmi.board.version: Base Board Version
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: OEM Chassis Manufacturer
  dmi.chassis.version: OEM Chassis Version
  dmi.modalias: dmi:bvnINSYDE:bvr2.60:bd06/26/2012:svnTOSHIBA:pnSatelliteL745:pvrPSK0YU-05R02G:rvnIntelCorp.:rnBaseBoardProductName:rvrBaseBoardVersion:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion:
  dmi.product.name: Satellite L745
  dmi.product.version: PSK0YU-05R02G
  dmi.sys.vendor: TOSHIBA

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