kernel-packages team mailing list archive

[Jeremy Bicha <jbicha@xxxxxxxxx>]

apport information

** Attachment added: "WifiSyslog.txt"
   https://bugs.launchpad.net/bugs/1589756/+attachment/4678560/+files/WifiSyslog.txt

** Changed in: linux (Ubuntu)
       Status: Incomplete => Confirmed

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https://bugs.launchpad.net/bugs/1589756

Title:
  [Satellite L745, Conexant CX20585, Speaker, Internal] No sound at all

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I don't have any audio output through the laptop's internal speakers
  but I get audio fine if I plug in external speakers.

  I can get audio working briefly by running

  sudo hda-verb /dev/snd/hwC0D0 0x1f SET_POWER_STATE 0

  as suggested at 
  http://lkml.iu.edu/hypermail/linux/kernel/1301.1/02917.html

  but it doesn't last very long before the audio turns off again.

  ProblemType: Bug
  DistroRelease: Ubuntu 16.10
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 4.4.0-23.41-generic 4.4.10
  Uname: Linux 4.4.0-23-generic x86_64
  ApportVersion: 2.20.1-0ubuntu4
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/pcmC0D0c:   jeremy     2493 F...m pulseaudio
   /dev/snd/pcmC0D0p:   jeremy     2493 F...m pulseaudio
   /dev/snd/controlC0:  jeremy     2493 F.... pulseaudio
  CurrentDesktop: GNOME
  Date: Mon Jun  6 21:49:33 2016
  EcryptfsInUse: Yes
  InstallationDate: Installed on 2016-04-09 (58 days ago)
  InstallationMedia: Ubuntu-GNOME 16.04 LTS "Xenial Xerus" - Beta amd64 (20160408)
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
  Symptom_Card: Built-in Audio - HDA Intel PCH
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/pcmC0D0c:   jeremy     2493 F...m pulseaudio
   /dev/snd/pcmC0D0p:   jeremy     2493 F...m pulseaudio
   /dev/snd/controlC0:  gdm        2175 F.... pulseaudio
                        jeremy     2493 F.... pulseaudio
  Symptom_Jack: Speaker, Internal
  Symptom_Type: No sound at all
  Title: [Satellite L745, Conexant CX20585, Speaker, Internal] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 06/26/2012
  dmi.bios.vendor: INSYDE
  dmi.bios.version: 2.60
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: Base Board Product Name
  dmi.board.vendor: Intel Corp.
  dmi.board.version: Base Board Version
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: OEM Chassis Manufacturer
  dmi.chassis.version: OEM Chassis Version
  dmi.modalias: dmi:bvnINSYDE:bvr2.60:bd06/26/2012:svnTOSHIBA:pnSatelliteL745:pvrPSK0YU-05R02G:rvnIntelCorp.:rnBaseBoardProductName:rvrBaseBoardVersion:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion:
  dmi.product.name: Satellite L745
  dmi.product.version: PSK0YU-05R02G
  dmi.sys.vendor: TOSHIBA
  --- 
  ApportVersion: 2.20.1-0ubuntu4
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/pcmC0D0c:   jeremy     2493 F...m pulseaudio
   /dev/snd/pcmC0D0p:   jeremy     2493 F...m pulseaudio
   /dev/snd/controlC0:  jeremy     2493 F.... pulseaudio
  CurrentDesktop: GNOME
  DistroRelease: Ubuntu 16.10
  EcryptfsInUse: Yes
  HibernationDevice: RESUME=UUID=e1fbfe5e-a6b3-4683-b964-109e7a5f7849
  InstallationDate: Installed on 2016-04-09 (58 days ago)
  InstallationMedia: Ubuntu-GNOME 16.04 LTS "Xenial Xerus" - Beta amd64 (20160408)
  MachineType: TOSHIBA Satellite L745
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-23-generic root=UUID=da597564-0d10-41fc-babd-c29ef975bfe7 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 4.4.0-23.41-generic 4.4.10
  RelatedPackageVersions:
   linux-restricted-modules-4.4.0-23-generic N/A
   linux-backports-modules-4.4.0-23-generic  N/A
   linux-firmware                            1.158
  Tags:  yakkety
  Uname: Linux 4.4.0-23-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sbuild sudo
  _MarkForUpload: True
  dmi.bios.date: 06/26/2012
  dmi.bios.vendor: INSYDE
  dmi.bios.version: 2.60
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: Base Board Product Name
  dmi.board.vendor: Intel Corp.
  dmi.board.version: Base Board Version
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: OEM Chassis Manufacturer
  dmi.chassis.version: OEM Chassis Version
  dmi.modalias: dmi:bvnINSYDE:bvr2.60:bd06/26/2012:svnTOSHIBA:pnSatelliteL745:pvrPSK0YU-05R02G:rvnIntelCorp.:rnBaseBoardProductName:rvrBaseBoardVersion:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion:
  dmi.product.name: Satellite L745
  dmi.product.version: PSK0YU-05R02G
  dmi.sys.vendor: TOSHIBA

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