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[Bug 1589413] Missing required logs.

 

This bug is missing log files that will aid in diagnosing the problem.
>From a terminal window please run:

apport-collect 1589413

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.

** Changed in: linux (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1589413

Title:
  Dell Latitude E7470 fingerprint reader doesn't work

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I try to use software:
  1. $ fprintd-enroll 
  list_devices failed: No devices available

  2. Fingerprint GUI (see fingerprint-gui.png).

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: xorg 1:7.7+13ubuntu3
  Uname: Linux 4.6.0-040600-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2.1
  Architecture: amd64
  CurrentDesktop: KDE
  Date: Mon Jun  6 10:50:22 2016
  EcryptfsInUse: Yes
  InstallationDate: Installed on 2016-05-25 (11 days ago)
  InstallationMedia: Kubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
  SourcePackage: xorg
  Symptom: display
  UpgradeStatus: No upgrade log present (probably fresh install)

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