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[Bug 1548850] Re: Suspend-Resume freezes the computer completely


Thanks, Christopher, for advising the BIOS update.

However, it didn’t improve the situation. The system is still completely
frozen when I reopen the display.

The output of 'sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date' is the following:

** Changed in: linux (Ubuntu)
       Status: Expired => Confirmed

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  Suspend-Resume freezes the computer completely

Status in linux package in Ubuntu:

Bug description:
  I’m using HP 250 G3 notebook. When closing the screen and reopening it, the system should suspend and resume. However, when I reopen the computer, the system is completely frozen. I can’t move the mouse, keyboard strokes don’t get recongnized, not even Ctrl+Alt+F1 to get to the rescue terminal where I could at least reboot the computer. Instead, the only solution I found was to press the power button for several seconds.
  Being able to suspend the computer is very important for me. What can I do about this?

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: linux-headers-4.2.0-30 4.2.0-30.35
  ProcVersionSignature: Ubuntu 4.2.0-30.35-generic 4.2.8-ckt3
  Uname: Linux 4.2.0-30-generic x86_64
  ApportVersion: 2.19.1-0ubuntu5
  Architecture: amd64
   /dev/snd/controlC0:  babbl      1584 F.... pulseaudio
   /dev/snd/controlC1:  babbl      1584 F.... pulseaudio
  CurrentDesktop: MATE
  Date: Tue Feb 23 15:28:30 2016
  EcryptfsInUse: Yes
  HibernationDevice: RESUME=UUID=34ce0104-ddbf-4b6e-8f5b-2012550d55ef
  InstallationDate: Installed on 2015-10-17 (129 days ago)
  InstallationMedia: Ubuntu-MATE 15.04 "Vivid Vervet" - Release amd64 (20150422.1)
   Bus 003 Device 003: ID 064e:9320 Suyin Corp. 
   Bus 003 Device 002: ID 8087:8000 Intel Corp. 
   Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Hewlett-Packard HP 250 G3 Notebook PC
  PackageArchitecture: all
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-30-generic.efi.signed root=UUID=ce32a0c7-c1c0-4a26-90c2-6466918c1e3d ro quiet splash vt.handoff=7
   linux-restricted-modules-4.2.0-30-generic N/A
   linux-backports-modules-4.2.0-30-generic  N/A
   linux-firmware                            1.149.3
   0: phy0: Wireless LAN
   	Soft blocked: no
   	Hard blocked: no
  SourcePackage: linux
  UdevLog: Error: [Errno 2] Datei oder Verzeichnis nicht gefunden: '/var/log/udev'
  UpgradeStatus: Upgraded to wily on 2016-02-23 (0 days ago)
  dmi.bios.date: 10/23/2014
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.31
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: 2212
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: 86.44
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsyde:bvrF.31:bd10/23/2014:svnHewlett-Packard:pnHP250G3NotebookPC:pvr0991100000000000000600087:rvnHewlett-Packard:rn2212:rvr86.44:cvnHewlett-Packard:ct10:cvrChassisVersion:
  dmi.product.name: HP 250 G3 Notebook PC
  dmi.product.version: 0991100000000000000600087
  dmi.sys.vendor: Hewlett-Packard

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