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[Brad Figg <brad.figg@xxxxxxxxxxxxx>]

This bug is missing log files that will aid in diagnosing the problem.
>From a terminal window please run:

apport-collect 1596406

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.

** Changed in: linux (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1596406

Title:
  Bluetooth disabled

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Bluetooth does not work. In settings it is set to ON but the
  visibility option is greyed out. Since install of elementary OS freya
  from Windows 10, I have not been able to use Bluetooth. My PC is HP
  15-r201ne, it has a Realtek card - can't remember the command for
  getting the exact model.

  Maybe this output will help diagnosing the problem,

  lsusb; dmesg | grep -i bluetooth; dmesg | grep -i firmware; rfkill
  list all; lsmod | grep bluetooth; hciconfig -a; uname -a

  
  Bus 003 Device 004: ID 0bda:5776 Realtek Semiconductor Corp. 
  Bus 003 Device 003: ID 0bda:b001 Realtek Semiconductor Corp. 
  Bus 003 Device 002: ID 8087:8000 Intel Corp. 
  Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  [    2.575374] usb 3-1.4: Product: Bluetooth Radio 
  [   26.206894] Bluetooth: Core ver 2.20
  [   26.206918] Bluetooth: HCI device and connection manager initialized
  [   26.206923] Bluetooth: HCI socket layer initialized
  [   26.206926] Bluetooth: L2CAP socket layer initialized
  [   26.206931] Bluetooth: SCO socket layer initialized
  [   33.075945] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
  [   33.075951] Bluetooth: BNEP filters: protocol multicast
  [   33.075957] Bluetooth: BNEP socket layer initialized
  [  108.179813] Modules linked in: nvram msr ctr ccm bnep binfmt_misc nls_iso8859_1 uvcvideo videobuf2_vmalloc videobuf2_memops videobuf2_core v4l2_common videodev media btusb intel_rapl bluetooth iosf_mbi ip6t_REJECT x86_pkg_temp_thermal intel_powerclamp nf_reject_ipv6 nf_log_ipv6 coretemp xt_hl ip6t_rt nf_conntrack_ipv6 nf_defrag_ipv6 ipt_REJECT nf_reject_ipv4 nf_log_ipv4 nf_log_common xt_LOG xt_limit xt_tcpudp kvm snd_hda_codec_realtek snd_hda_codec_hdmi snd_hda_codec_generic arc4 xt_addrtype snd_hda_intel rtl8723be snd_hda_controller snd_hda_codec nf_conntrack_ipv4 nf_defrag_ipv4 btcoexist xt_conntrack crct10dif_pclmul crc32_pclmul ip6table_filter ghash_clmulni_intel ip6_tables rtl8723_common aesni_intel rtl_pci rtlwifi nf_conntrack_netbios_ns nf_conntrack_broadcast nf_nat_ftp nf_nat nf_conntrack_ftp mac80211 nf_conntrack snd_hwdep iptable_filter aes_x86_64 ip_tables snd_pcm cfg80211 lrw snd_seq_midi snd_seq_midi_event snd_rawmidi gf128mul x_tables snd_seq hp_wmi sparse_keymap i2c_hid hid glue_helper snd_seq_device ablk_helper parport_pc ppdev snd_timer joydev lp cryptd serio_raw snd shpchp i2c_designware_platform i2c_designware_core parport hp_wireless lpc_ich 8250_dw mei_me soc_button_array soundcore snd_soc_sst_acpi mei mac_hid spi_pxa2xx_platform i915 i2c_algo_bit drm_kms_helper ahci drm psmouse libahci r8169 wmi mii video sdhci_acpi sdhci
  [    0.324042] [Firmware Bug]: ACPI: BIOS _OSI(Linux) query ignored
  [   25.361699] rtl8723be: Using firmware rtlwifi/rtl8723befw.bin
  0: phy0: Wireless LAN
  	Soft blocked: no
  	Hard blocked: no
  1: hci0: Bluetooth
  	Soft blocked: no
  	Hard blocked: no
  bluetooth             491520  21 bnep,btusb
  hci0:	Type: BR/EDR  Bus: USB
  	BD Address: C4:8E:8F:78:D3:4C  ACL MTU: 820:8  SCO MTU: 255:16
  	UP RUNNING 
  	RX bytes:1164 acl:0 sco:0 events:64 errors:0
  	TX bytes:1052 acl:0 sco:0 commands:64 errors:0
  	Features: 0xff 0xff 0xff 0xfe 0xdb 0xff 0x7b 0x87
  	Packet type: DM1 DM3 DM5 DH1 DH3 DH5 HV1 HV2 HV3 
  	Link policy: RSWITCH HOLD SNIFF PARK 
  	Link mode: SLAVE ACCEPT 
  	Name: 'elementary-0'
  	Class: 0x00010c
  	Service Classes: Unspecified
  	Device Class: Computer, Laptop
  	HCI Version: 4.0 (0x6)  Revision: 0xb
  	LMP Version: 4.0 (0x6)  Subversion: 0x8723
  	Manufacturer: Realtek Semiconductor Corporation (93)

  Linux 3.19.0-39-generic #44~14.04.1-Ubuntu SMP Wed Dec 2 10:00:35 UTC
  2015 x86_64 x86_64 x86_64 GNU/Linux

  
  Thanks

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