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[Martin <tinnjoroge@xxxxxxxxx>]

apport information

** Attachment added: "Lspci.txt"
   https://bugs.launchpad.net/bugs/1596406/+attachment/4691048/+files/Lspci.txt

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https://bugs.launchpad.net/bugs/1596406

Title:
  Bluetooth disabled

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Bluetooth does not work. In settings it is set to ON but the
  visibility option is greyed out. Since install of elementary OS freya
  from Windows 10, I have not been able to use Bluetooth. My PC is HP
  15-r201ne, it has a Realtek card - can't remember the command for
  getting the exact model.

  Maybe this output will help diagnosing the problem,

  lsusb; dmesg | grep -i bluetooth; dmesg | grep -i firmware; rfkill
  list all; lsmod | grep bluetooth; hciconfig -a; uname -a

  Bus 003 Device 004: ID 0bda:5776 Realtek Semiconductor Corp.
  Bus 003 Device 003: ID 0bda:b001 Realtek Semiconductor Corp.
  Bus 003 Device 002: ID 8087:8000 Intel Corp.
  Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  [    2.575374] usb 3-1.4: Product: Bluetooth Radio
  [   26.206894] Bluetooth: Core ver 2.20
  [   26.206918] Bluetooth: HCI device and connection manager initialized
  [   26.206923] Bluetooth: HCI socket layer initialized
  [   26.206926] Bluetooth: L2CAP socket layer initialized
  [   26.206931] Bluetooth: SCO socket layer initialized
  [   33.075945] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
  [   33.075951] Bluetooth: BNEP filters: protocol multicast
  [   33.075957] Bluetooth: BNEP socket layer initialized
  [  108.179813] Modules linked in: nvram msr ctr ccm bnep binfmt_misc nls_iso8859_1 uvcvideo videobuf2_vmalloc videobuf2_memops videobuf2_core v4l2_common videodev media btusb intel_rapl bluetooth iosf_mbi ip6t_REJECT x86_pkg_temp_thermal intel_powerclamp nf_reject_ipv6 nf_log_ipv6 coretemp xt_hl ip6t_rt nf_conntrack_ipv6 nf_defrag_ipv6 ipt_REJECT nf_reject_ipv4 nf_log_ipv4 nf_log_common xt_LOG xt_limit xt_tcpudp kvm snd_hda_codec_realtek snd_hda_codec_hdmi snd_hda_codec_generic arc4 xt_addrtype snd_hda_intel rtl8723be snd_hda_controller snd_hda_codec nf_conntrack_ipv4 nf_defrag_ipv4 btcoexist xt_conntrack crct10dif_pclmul crc32_pclmul ip6table_filter ghash_clmulni_intel ip6_tables rtl8723_common aesni_intel rtl_pci rtlwifi nf_conntrack_netbios_ns nf_conntrack_broadcast nf_nat_ftp nf_nat nf_conntrack_ftp mac80211 nf_conntrack snd_hwdep iptable_filter aes_x86_64 ip_tables snd_pcm cfg80211 lrw snd_seq_midi snd_seq_midi_event snd_rawmidi gf128mul x_tables snd_seq hp_wmi sparse_keymap i2c_hid hid glue_helper snd_seq_device ablk_helper parport_pc ppdev snd_timer joydev lp cryptd serio_raw snd shpchp i2c_designware_platform i2c_designware_core parport hp_wireless lpc_ich 8250_dw mei_me soc_button_array soundcore snd_soc_sst_acpi mei mac_hid spi_pxa2xx_platform i915 i2c_algo_bit drm_kms_helper ahci drm psmouse libahci r8169 wmi mii video sdhci_acpi sdhci
  [    0.324042] [Firmware Bug]: ACPI: BIOS _OSI(Linux) query ignored
  [   25.361699] rtl8723be: Using firmware rtlwifi/rtl8723befw.bin
  0: phy0: Wireless LAN
   Soft blocked: no
   Hard blocked: no
  1: hci0: Bluetooth
   Soft blocked: no
   Hard blocked: no
  bluetooth             491520  21 bnep,btusb
  hci0:	Type: BR/EDR  Bus: USB
   BD Address: C4:8E:8F:78:D3:4C  ACL MTU: 820:8  SCO MTU: 255:16
   UP RUNNING
   RX bytes:1164 acl:0 sco:0 events:64 errors:0
   TX bytes:1052 acl:0 sco:0 commands:64 errors:0
   Features: 0xff 0xff 0xff 0xfe 0xdb 0xff 0x7b 0x87
   Packet type: DM1 DM3 DM5 DH1 DH3 DH5 HV1 HV2 HV3
   Link policy: RSWITCH HOLD SNIFF PARK
   Link mode: SLAVE ACCEPT
   Name: 'elementary-0'
   Class: 0x00010c
   Service Classes: Unspecified
   Device Class: Computer, Laptop
   HCI Version: 4.0 (0x6)  Revision: 0xb
   LMP Version: 4.0 (0x6)  Subversion: 0x8723
   Manufacturer: Realtek Semiconductor Corporation (93)

  Linux 3.19.0-39-generic #44~14.04.1-Ubuntu SMP Wed Dec 2 10:00:35 UTC
  2015 x86_64 x86_64 x86_64 GNU/Linux

  Thanks

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