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[Bug 1597961] [NEW] Qualcomm Atheros Bluetooth 4.0 not working on Ubuntu 16.04

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Public bug reported:

Acer Aspire E15 laptop (model number E5-573-54ZV) with Windows 10 and
Bluetooth 4.0 adapter out of the box. While using Windows, I'm able to
use the Bluetooth adapter.

I've installed Ubuntu 16.04 in dual boot. While using Ubuntu, the
Bluetooth adapter is the only piece of hardware that does not work.

I've been instructed at Ask Ubuntu to file a bug report against package
linux: http://askubuntu.com/q/791785/560233

A report made using AIDA64 for Windows shows:

04CA 3014   Qualcomm Atheros Bluetooth 4.0

I don't know if that helps, but my laptop also has an Atheros Wi-Fi
adapter, which the AIDA report shows as Atheros AR9565 802.11b/g/n
Wireless Network Adapter, a PCI device with ID 168C-0036.

Some more info:

$ lspci -knn | grep Net -A2; lsusb
03:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01)
    Subsystem: Lite-On Communications Inc QCA9565 / AR9565 Wireless Network Adapter [11ad:0803]
    Kernel driver in use: ath9k
    Kernel modules: ath9k
Bus 001 Device 002: ID 8087:8001 Intel Corp. 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 002 Device 004: ID 1bcf:2c81 Sunplus Innovation Technology Inc. 
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

$ uname -a
Linux viny-notebook 4.4.0-24-generic #43-Ubuntu SMP Wed Jun 8 19:27:37 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

$ dmesg | grep -i bluetooth
[   20.905534] Bluetooth: Core ver 2.21
[   20.905548] Bluetooth: HCI device and connection manager initialized
[   20.905551] Bluetooth: HCI socket layer initialized
[   20.905553] Bluetooth: L2CAP socket layer initialized
[   20.905557] Bluetooth: SCO socket layer initialized
[   21.477624] Bluetooth: Can't change to loading configuration err
[   21.477654] Bluetooth: Loading patch file failed
[  124.347977] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[  124.347980] Bluetooth: BNEP filters: protocol multicast
[  124.347985] Bluetooth: BNEP socket layer initialized

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-28-generic 4.4.0-28.47
ProcVersionSignature: Ubuntu 4.4.0-28.47-generic 4.4.13
Uname: Linux 4.4.0-28-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  vinicius   1913 F.... pulseaudio
 /dev/snd/controlC1:  vinicius   1913 F.... pulseaudio
CurrentDesktop: Unity
Date: Thu Jun 30 22:27:24 2016
HibernationDevice: RESUME=UUID=8ab51bc9-dd7d-4e30-9c74-696b6bb851ef
InstallationDate: Installed on 2016-06-23 (7 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
MachineType: Acer Aspire E5-573
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-28-generic.efi.signed root=UUID=216c2bbc-7194-46dc-929e-2a02be497343 ro quiet splash
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-28-generic N/A
 linux-backports-modules-4.4.0-28-generic  N/A
 linux-firmware                            1.157.1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/16/2016
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.37
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: ZORO_BH
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.37:bd02/16/2016:svnAcer:pnAspireE5-573:pvrV3.72:rvnAcer:rnZORO_BH:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire E5-573
dmi.product.version: V3.72
dmi.sys.vendor: Acer

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug xenial

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1597961

Title:
  Qualcomm Atheros Bluetooth 4.0 not working on Ubuntu 16.04

Status in linux package in Ubuntu:
  New

Bug description:
  Acer Aspire E15 laptop (model number E5-573-54ZV) with Windows 10 and
  Bluetooth 4.0 adapter out of the box. While using Windows, I'm able to
  use the Bluetooth adapter.

  I've installed Ubuntu 16.04 in dual boot. While using Ubuntu, the
  Bluetooth adapter is the only piece of hardware that does not work.

  I've been instructed at Ask Ubuntu to file a bug report against
  package linux: http://askubuntu.com/q/791785/560233

  A report made using AIDA64 for Windows shows:

  04CA 3014   Qualcomm Atheros Bluetooth 4.0

  I don't know if that helps, but my laptop also has an Atheros Wi-Fi
  adapter, which the AIDA report shows as Atheros AR9565 802.11b/g/n
  Wireless Network Adapter, a PCI device with ID 168C-0036.

  Some more info:

  $ lspci -knn | grep Net -A2; lsusb
  03:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01)
      Subsystem: Lite-On Communications Inc QCA9565 / AR9565 Wireless Network Adapter [11ad:0803]
      Kernel driver in use: ath9k
      Kernel modules: ath9k
  Bus 001 Device 002: ID 8087:8001 Intel Corp. 
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
  Bus 002 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
  Bus 002 Device 004: ID 1bcf:2c81 Sunplus Innovation Technology Inc. 
  Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

  $ uname -a
  Linux viny-notebook 4.4.0-24-generic #43-Ubuntu SMP Wed Jun 8 19:27:37 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

  $ dmesg | grep -i bluetooth
  [   20.905534] Bluetooth: Core ver 2.21
  [   20.905548] Bluetooth: HCI device and connection manager initialized
  [   20.905551] Bluetooth: HCI socket layer initialized
  [   20.905553] Bluetooth: L2CAP socket layer initialized
  [   20.905557] Bluetooth: SCO socket layer initialized
  [   21.477624] Bluetooth: Can't change to loading configuration err
  [   21.477654] Bluetooth: Loading patch file failed
  [  124.347977] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
  [  124.347980] Bluetooth: BNEP filters: protocol multicast
  [  124.347985] Bluetooth: BNEP socket layer initialized

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: linux-image-4.4.0-28-generic 4.4.0-28.47
  ProcVersionSignature: Ubuntu 4.4.0-28.47-generic 4.4.13
  Uname: Linux 4.4.0-28-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2.1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  vinicius   1913 F.... pulseaudio
   /dev/snd/controlC1:  vinicius   1913 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Thu Jun 30 22:27:24 2016
  HibernationDevice: RESUME=UUID=8ab51bc9-dd7d-4e30-9c74-696b6bb851ef
  InstallationDate: Installed on 2016-06-23 (7 days ago)
  InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
  MachineType: Acer Aspire E5-573
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-28-generic.efi.signed root=UUID=216c2bbc-7194-46dc-929e-2a02be497343 ro quiet splash
  RelatedPackageVersions:
   linux-restricted-modules-4.4.0-28-generic N/A
   linux-backports-modules-4.4.0-28-generic  N/A
   linux-firmware                            1.157.1
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/16/2016
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.37
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: ZORO_BH
  dmi.board.vendor: Acer
  dmi.board.version: Type2 - A01 Board Version
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.37:bd02/16/2016:svnAcer:pnAspireE5-573:pvrV3.72:rvnAcer:rnZORO_BH:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.name: Aspire E5-573
  dmi.product.version: V3.72
  dmi.sys.vendor: Acer

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