kernel-packages team mailing list archive

[Michael Korn <michael@xxxxxxxxxxxxxxxx>]

apport information

** Attachment added: "CurrentDmesg.txt"
   https://bugs.launchpad.net/bugs/1236420/+attachment/3866588/+files/CurrentDmesg.txt

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1236420

Title:
  OptiPlex 9020 and Wake-on-LAN: reboot instead of a shutdown

Status in “linux” package in Ubuntu:
  Confirmed

Bug description:
  We have several OptiPlex 9020 (with  i7-4770) from Dell and we don't have any problems without WOL.
  After activating WOL and disabling "Deep Sleep" in BIOS it is not possible to shutdown the machines with Ubuntu. It's still possible to shutdown with Windows 7 (and WOL is working).

  - On shutdown (from the GUI OR poweroff OR halt) Ubuntu shutdowns and the computer is off for about 4 seconds, then it restarts (a normal restart is much faster)
  - After this: If the computer is  switched off with the power button during the bootmenu or before: the computer will reboot again like before
  - After this: If the computer is switched off with the power button during the bootmenu or before a SECOND time: the computer stay off, but WOL don't work (The LED of the network card is on.)
  - If the power button is pressed a few seconds during the login screen of ubuntu (or later) to switch of the computer immediately: the computer doesn't restart (In detail: the computer starts for two seconds again and goes out, but I thinks it's normal for dell computer) and WOL works.

  We have tested:
  - Ubuntu 12.04 with all Updates (including backports)
  - Ubuntu 12.04 Live CD
  - Ubuntu 13.04 Live CD
  - Ubuntu 13.10 Live CD

  We tried to boot with acpi=noirq and disabling of WOL with ethtools (The network cards are in 'g' mode by default.), too.
  Unplugging the Ethernet cable don't help, too.

  What works:
  - use "halt -f"
  - power off by pressing the power button a few seconds 
  After this the computer can be started (power button or WOL) and switched off (again and again)
  But the issue re-appears if:
  - Windows is booted
  - BIOS is entered 
  - Computer is reboot from Ubuntu (poweroff and start again by power button or WOK is OK!)

  Sorry, I would provide some logs and further information, but I don't know which are useful. Please feel free to ask.
  --- 
  AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.8.0-31-generic.
  ApportVersion: 2.0.1-0ubuntu17.5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  lightdm    1954 F.... pulseaudio
   /dev/snd/controlC0:  lightdm    1954 F.... pulseaudio
  CRDA: Error: [Errno 2] No such file or directory
  Card0.Amixer.info:
   Card hw:0 'MID'/'HDA Intel MID at 0xf7c34000 irq 49'
     Mixer name	: 'Intel Haswell HDMI'
     Components	: 'HDA:80862807,80860101,00100000'
     Controls      : 14
     Simple ctrls  : 2
  Card1.Amixer.info:
   Card hw:1 'PCH'/'HDA Intel PCH at 0xf7c30000 irq 50'
     Mixer name	: 'Realtek ALC280'
     Components	: 'HDA:10ec0280,102805a4,00100003'
     Controls      : 28
     Simple ctrls  : 13
  DistroRelease: Ubuntu 12.04
  HibernationDevice: RESUME=UUID=ca091e57-337c-4b30-8168-8718472aaab2
  InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820.1)
  IwConfig:
   eth0      no wireless extensions.
   
   lo        no wireless extensions.
  MachineType: Dell Inc. OptiPlex 9020
  MarkForUpload: True
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   LC_MESSAGES=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-31-generic root=UUID=f5ed194c-eb35-4d22-a9fc-faed6eede85d ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.8.0-31.46~precise1-generic 3.8.13.8
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.8.0-31-generic N/A
   linux-backports-modules-3.8.0-31-generic  N/A
   linux-firmware                            1.79.6
  RfKill:
   
  Tags:  precise
  Uname: Linux 3.8.0-31-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  dmi.bios.date: 08/15/2013
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A02
  dmi.board.name: 0PC5F7
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 6
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA02:bd08/15/2013:svnDellInc.:pnOptiPlex9020:pvr01:rvnDellInc.:rn0PC5F7:rvrA00:cvnDellInc.:ct6:cvr:
  dmi.product.name: OptiPlex 9020
  dmi.product.version: 01
  dmi.sys.vendor: Dell Inc.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1236420/+subscriptions