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[dcialdella <dcialdella@xxxxxxxxx>]

apport information

** Attachment added: "CurrentDmesg.txt"
   https://bugs.launchpad.net/bugs/1243607/+attachment/3891262/+files/CurrentDmesg.txt

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https://bugs.launchpad.net/bugs/1243607

Title:
  Ubuntu 13.10 pl2303 hl340 64 bits problem

Status in “linux” package in Ubuntu:
  Confirmed

Bug description:
  I installed a fresh Ubuntu 13.10 64 bits in a new Asus I7 A55A. Standard install . All run perfect.
  I connect a USB-Serial adapter model HL340, it has pl2303 chip but NEVER appear the /dev/ttysUSB0 device.

  In other machines I found inmediatelly a new
      /dev/ttyUSB0
  and all work perfectly.

  I see in dmesg, signal that a device is connected
      usb 3-1: new full speed USB device using uhci_and address 3

  But in the Asus i7 the device never appear.

  I run

  #  lsusb
  Bus 008 Device 002: ID 0a5c:217f Broadcom Corp.
  Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  Bus 002 Device 036: ID 2773:0104
  ..........
  Bus 002 Device 036: ID 2773:0104

  and see others devices (v 1.1, v2 and v3) BUT I don't see the device.

  I read near 100 internet pages and Found this

  # modprobe pl2303 vendor=0x4348 product=0x5523 --force

  And I found it in
  # lsusb
  Bus 003 Device 003: ID 4348:5523 WinChipHead USB->RS 232 adapter with Prolifec PL 2303 chipset

  But again, i never found the
      /dev/ttysUSB0

  I have some dudes:
  * the hardware is HL340, but the module should be usbserial? pl2303? both?
  * i used the --force to load the module, but Iḿ not sure is the right module.
  * In a 32 bits environment it works as /dev/ttysUSB0, may be the 64 bits is the problem?
  * Its a very know hardware, but it doesn't work with 13.10 and 10-2013 ?
  --- 
  ApportVersion: 2.12.5-0ubuntu2.1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  dcialdella   2083 F.... pulseaudio
   /dev/snd/pcmC0D0p:   dcialdella   2083 F...m pulseaudio
  DistroRelease: Ubuntu 13.10
  HibernationDevice: RESUME=UUID=b1259da7-9b8b-4e01-84f2-95335e513696
  InstallationDate: Installed on 2013-10-21 (3 days ago)
  InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
  MachineType: ASUSTeK COMPUTER INC. K55A
  MarkForUpload: True
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-12-generic root=UUID=e6442ebc-2400-4df9-b0ed-96fd64a32b85 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Daemon not responding.
  RelatedPackageVersions:
   linux-restricted-modules-3.11.0-12-generic N/A
   linux-backports-modules-3.11.0-12-generic  N/A
   linux-firmware                             1.116
  Tags:  saucy
  Uname: Linux 3.11.0-12-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  dmi.bios.date: 03/13/2012
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: K55A.204
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K55A
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrK55A.204:bd03/13/2012:svnASUSTeKCOMPUTERINC.:pnK55A:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK55A:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: K55A
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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