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[Bug 1251684] Re: 13.10 shutdown on Acer 3050 laptop doesn't work

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apport information

** Tags added: apport-collected

** Description changed:

  After doing an update to Ubuntu 13.04, the laptop wwould go thru the
  motions of shutting down but would NOT complete the shutdown.  The drive
  light continues to flicker and the 2 status lights on the front of the
  laptop remain lit.  I tried to correct this issue by installing Ubuntu
  13.10 from a DVD over the existing Ubuntu 13.04.  This was before I saw
  all the problems showing up with the release.  It installed but had some
  options that had to be corrected.  The machine still will not after
  getting several updates since.  This machine is set up as a dual-boot
  with Windows Vista.  The Windows side shutsdown without any issues.
  This shutdown  problem affects the lptop and not my Zotac desktop
  machine.  It appears to be a problem in the shutdown of laptops and not
  desktop machines.
  
- The only way I can shut it down or reboot the machine is to HARD
- Shutdown the machine and then press the POWER button to start it back
- up.
+ The only way I can shut it down or reboot the machine is to HARD Shutdown the machine and then press the POWER button to start it back up.
+ --- 
+ ApportVersion: 2.12.5-0ubuntu2.1
+ Architecture: i386
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  mitchsoffen   2060 F.... pulseaudio
+ DistroRelease: Ubuntu 13.10
+ HibernationDevice: RESUME=UUID=87ec2efa-b743-42cb-a8a6-bfcf04e5d0e4
+ InstallationDate: Installed on 2013-10-28 (22 days ago)
+ InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release i386 (20131016.1)
+ Lsusb:
+  Bus 001 Device 002: ID 0846:9030 NetGear, Inc. WNA1100 Wireless-N 150 [Atheros AR9271]
+  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+  Bus 003 Device 002: ID 04b4:0001 Cypress Semiconductor Corp. Mouse
+  Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
+  Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
+ MachineType: Acer, inc. Aspire 3050
+ MarkForUpload: True
+ NonfreeKernelModules: wl
+ Package: linux (not installed)
+ PccardctlIdent:
+  Socket 0:
+    no product info available
+ PccardctlStatus:
+  Socket 0:
+    no card
+ ProcEnviron:
+  LANGUAGE=en_US
+  TERM=xterm
+  PATH=(custom, no user)
+  LANG=en_US.UTF-8
+  SHELL=/bin/bash
+ ProcFB: 0 radeondrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-13-generic root=UUID=ce93abe4-709a-4e0f-8ee0-b819a0a00c6b ro
+ ProcVersionSignature: Ubuntu 3.11.0-13.20-generic 3.11.6
+ PulseList:
+  Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
+  No PulseAudio daemon running, or not running as session daemon.
+ RelatedPackageVersions:
+  linux-restricted-modules-3.11.0-13-generic N/A
+  linux-backports-modules-3.11.0-13-generic  N/A
+  linux-firmware                             1.116
+ Tags:  saucy
+ Uname: Linux 3.11.0-13-generic i686
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups:
+  
+ dmi.bios.date: 10/30/06
+ dmi.bios.vendor: Acer
+ dmi.bios.version: v1.3110
+ dmi.board.name: Prespa M
+ dmi.board.vendor: Acer, Inc.
+ dmi.board.version: Not Applicable
+ dmi.chassis.type: 1
+ dmi.chassis.vendor: , Inc.
+ dmi.chassis.version: N/A
+ dmi.modalias: dmi:bvnAcer:bvrv1.3110:bd10/30/06:svnAcer,inc.:pnAspire3050:pvrNotApplicable:rvnAcer,Inc.:rnPrespaM:rvrNotApplicable:cvn,Inc.:ct1:cvrN/A:
+ dmi.product.name: Aspire 3050
+ dmi.product.version: Not Applicable
+ dmi.sys.vendor: Acer, inc.

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1251684/+attachment/3913279/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1251684

Title:
  13.10 shutdown on Acer 3050 laptop doesn't work

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  After doing an update to Ubuntu 13.04, the laptop wwould go thru the
  motions of shutting down but would NOT complete the shutdown.  The
  drive light continues to flicker and the 2 status lights on the front
  of the laptop remain lit.  I tried to correct this issue by installing
  Ubuntu 13.10 from a DVD over the existing Ubuntu 13.04.  This was
  before I saw all the problems showing up with the release.  It
  installed but had some options that had to be corrected.  The machine
  still will not after getting several updates since.  This machine is
  set up as a dual-boot with Windows Vista.  The Windows side shutsdown
  without any issues.  This shutdown  problem affects the lptop and not
  my Zotac desktop machine.  It appears to be a problem in the shutdown
  of laptops and not desktop machines.

  The only way I can shut it down or reboot the machine is to HARD Shutdown the machine and then press the POWER button to start it back up.
  --- 
  ApportVersion: 2.12.5-0ubuntu2.1
  Architecture: i386
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  mitchsoffen   2060 F.... pulseaudio
  DistroRelease: Ubuntu 13.10
  HibernationDevice: RESUME=UUID=87ec2efa-b743-42cb-a8a6-bfcf04e5d0e4
  InstallationDate: Installed on 2013-10-28 (22 days ago)
  InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release i386 (20131016.1)
  Lsusb:
   Bus 001 Device 002: ID 0846:9030 NetGear, Inc. WNA1100 Wireless-N 150 [Atheros AR9271]
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
   Bus 003 Device 002: ID 04b4:0001 Cypress Semiconductor Corp. Mouse
   Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
   Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  MachineType: Acer, inc. Aspire 3050
  MarkForUpload: True
  NonfreeKernelModules: wl
  Package: linux (not installed)
  PccardctlIdent:
   Socket 0:
     no product info available
  PccardctlStatus:
   Socket 0:
     no card
  ProcEnviron:
   LANGUAGE=en_US
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 radeondrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-13-generic root=UUID=ce93abe4-709a-4e0f-8ee0-b819a0a00c6b ro
  ProcVersionSignature: Ubuntu 3.11.0-13.20-generic 3.11.6
  PulseList:
   Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
   No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.11.0-13-generic N/A
   linux-backports-modules-3.11.0-13-generic  N/A
   linux-firmware                             1.116
  Tags:  saucy
  Uname: Linux 3.11.0-13-generic i686
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  dmi.bios.date: 10/30/06
  dmi.bios.vendor: Acer
  dmi.bios.version: v1.3110
  dmi.board.name: Prespa M
  dmi.board.vendor: Acer, Inc.
  dmi.board.version: Not Applicable
  dmi.chassis.type: 1
  dmi.chassis.vendor: , Inc.
  dmi.chassis.version: N/A
  dmi.modalias: dmi:bvnAcer:bvrv1.3110:bd10/30/06:svnAcer,inc.:pnAspire3050:pvrNotApplicable:rvnAcer,Inc.:rnPrespaM:rvrNotApplicable:cvn,Inc.:ct1:cvrN/A:
  dmi.product.name: Aspire 3050
  dmi.product.version: Not Applicable
  dmi.sys.vendor: Acer, inc.
  --- 
  ApportVersion: 2.12.5-0ubuntu2.1
  Architecture: i386
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  mitchsoffen   2060 F.... pulseaudio
  DistroRelease: Ubuntu 13.10
  HibernationDevice: RESUME=UUID=87ec2efa-b743-42cb-a8a6-bfcf04e5d0e4
  InstallationDate: Installed on 2013-10-28 (22 days ago)
  InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release i386 (20131016.1)
  Lsusb:
   Bus 001 Device 002: ID 0846:9030 NetGear, Inc. WNA1100 Wireless-N 150 [Atheros AR9271]
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
   Bus 003 Device 002: ID 04b4:0001 Cypress Semiconductor Corp. Mouse
   Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
   Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  MachineType: Acer, inc. Aspire 3050
  MarkForUpload: True
  NonfreeKernelModules: wl
  Package: linux (not installed)
  PccardctlIdent:
   Socket 0:
     no product info available
  PccardctlStatus:
   Socket 0:
     no card
  ProcEnviron:
   LANGUAGE=en_US
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 radeondrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-13-generic root=UUID=ce93abe4-709a-4e0f-8ee0-b819a0a00c6b ro
  ProcVersionSignature: Ubuntu 3.11.0-13.20-generic 3.11.6
  PulseList:
   Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
   No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.11.0-13-generic N/A
   linux-backports-modules-3.11.0-13-generic  N/A
   linux-firmware                             1.116
  Tags:  saucy
  Uname: Linux 3.11.0-13-generic i686
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  dmi.bios.date: 10/30/06
  dmi.bios.vendor: Acer
  dmi.bios.version: v1.3110
  dmi.board.name: Prespa M
  dmi.board.vendor: Acer, Inc.
  dmi.board.version: Not Applicable
  dmi.chassis.type: 1
  dmi.chassis.vendor: , Inc.
  dmi.chassis.version: N/A
  dmi.modalias: dmi:bvnAcer:bvrv1.3110:bd10/30/06:svnAcer,inc.:pnAspire3050:pvrNotApplicable:rvnAcer,Inc.:rnPrespaM:rvrNotApplicable:cvn,Inc.:ct1:cvrN/A:
  dmi.product.name: Aspire 3050
  dmi.product.version: Not Applicable
  dmi.sys.vendor: Acer, inc.

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