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[Joseph Salisbury <joseph.salisbury@xxxxxxxxxxxxx>]

** Changed in: linux (Ubuntu)
   Importance: Undecided => Medium

** Changed in: linux (Ubuntu)
       Status: Confirmed => Triaged

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https://bugs.launchpad.net/bugs/1254261

Title:
  xhci regression: usb 3.0 hdd disconnects immediately

Status in The Linux Kernel:
  Unknown
Status in “linux” package in Ubuntu:
  Triaged

Bug description:
  On a fresh saucey installation (kernel 3.11), I can not use my
  external usb 3.0 hdd on usb 3.0 ports, it only works on usb 2 ports.
  kernel log shows, that it disconnects immediately after it is plugged
  in. Then it continues to connect and disconnect indefinitely (q.v.
  attached dmesg log):

  [ 2623.116141] usb 3-5: new SuperSpeed USB device number 2 using xhci_hcd
  [ 2623.132574] usb 3-5: New USB device found, idVendor=1058, idProduct=0740
  [ 2623.132582] usb 3-5: New USB device strings: Mfr=1, Product=2, SerialNumber=5
  [ 2623.132587] usb 3-5: Product: My Passport 0740
  [ 2623.132591] usb 3-5: Manufacturer: Western Digital
  [ 2623.132595] usb 3-5: SerialNumber: 575847314139315836343531
  [ 2623.133533] usb-storage 3-5:1.0: USB Mass Storage device detected
  [ 2623.133758] scsi7 : usb-storage 3-5:1.0
  [ 2624.299678] usb 3-5: USB disconnect, device number 2
  [ 2645.281554] scsi 7:0:0:0: Device offlined - not ready after error recovery
  [ 2645.281727] usb 3-5: Set SEL for device-initiated U1 failed.
  [ 2645.281730] usb 3-5: Set SEL for device-initiated U2 failed.
  [ 2645.521559] usb 3-5: new SuperSpeed USB device number 3 using xhci_hcd
  ...

  The same hw combination works with kernel 3.2 in precise, but not with 3.8 (see attachments below). I even tried 3.12 coming with trusty, but got the same log messages as with 3.11.
  --- 
  ApportVersion: 2.12.5-0ubuntu2.1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  kiran      1633 F.... pulseaudio
   /dev/snd/controlC0:  kiran      1633 F.... pulseaudio
  CRDA: Error: [Errno 2] No such file or directory
  DistroRelease: Ubuntu 13.10
  HibernationDevice: RESUME=UUID=5ea8b83e-6f6f-4e44-98f6-45ade2c2d6c3
  InstallationDate: Installed on 2013-11-16 (7 days ago)
  InstallationMedia: Ubuntu-Server 13.10 "Saucy Salamander" - Release amd64 (20131016)
  IwConfig:
   p2p1      no wireless extensions.
   
   lo        no wireless extensions.
  MachineType: ASUS All Series
  MarkForUpload: True
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-13-generic.efi.signed root=UUID=4fee8160-326f-4688-a0d9-22e158e70f45 ro
  ProcVersionSignature: Ubuntu 3.11.0-13.20-generic 3.11.6
  RelatedPackageVersions:
   linux-restricted-modules-3.11.0-13-generic N/A
   linux-backports-modules-3.11.0-13-generic  N/A
   linux-firmware                             1.116
  RfKill: Error: [Errno 2] No such file or directory
  Tags:  saucy
  Uname: Linux 3.11.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  dmi.bios.date: 06/28/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 0410
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: B85M-G
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: Rev X.0x
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0410:bd06/28/2013:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnB85M-G:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: All Series
  dmi.product.version: System Version
  dmi.sys.vendor: ASUS

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