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[Bug 1254581] Re: USB stops working after a while

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: Jason Gerard DeRose <jderose@xxxxxxxxxxx>
Date: Mon, 25 Nov 2013 20:20:46 -0000
Reply-to: Bug 1254581 <1254581@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Colin,

Thank you very much for this bug report. I've encountered some stability
issues with USB3 hard drives and the 3.11.0-13-generic kernel, but your
report makes it sound like it effects all USB devices (at least when
plugged into USB3 ports, it seems).

I probably wont have a chance to dig into this tell next week, but I'll
do my best.

Thanks again!

** Changed in: system76
       Status: New => Triaged

** Changed in: system76
   Importance: Undecided => High

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https://bugs.launchpad.net/bugs/1254581

Title:
  USB stops working after a while

Status in System76:
  Triaged
Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  After leaving my workstation for a while, and then returning, my USB
  keyboard and USB mouse stop working.  Actually, all USB ports stop
  working.

  The peripherals are plugged into the USB hub on my monitor.  When I
  return, and the monitor wakes up, USB is dead.  Plugging them into
  other USB ports has no effect.

  As far as I can tell, the only way to fix this is to reboot.  Is there
  a better workaround, like removing and reinserting a kernel module?  I
  tried this with "ahci", but it gives me "Error: Module ahci is in
  use".  Having to reboot every time is quite bothersome.

  Here's what may be useful from the syslog:

  Nov 24 14:41:02 snake kernel: [108346.613267] xhci_hcd 0000:00:14.0: Timeout while waiting for address device command
  Nov 24 14:41:07 snake kernel: [108351.815323] xhci_hcd 0000:00:14.0: Timeout while waiting for address device command
  Nov 24 14:41:08 snake kernel: [108352.019314] usb 3-1.4: device not accepting address 112, error -62
  Nov 24 14:41:08 snake kernel: [108352.103502] usb 3-1.4: new high-speed USB device number 113 using xhci_hcd
  Nov 24 14:41:12 snake whoopsie[1274]: online
  Nov 24 14:41:13 snake kernel: [108357.101470] xhci_hcd 0000:00:14.0: Timeout while waiting for address device command
  Nov 24 14:41:18 snake kernel: [108362.303556] xhci_hcd 0000:00:14.0: Timeout while waiting for address device command
  Nov 24 14:41:18 snake kernel: [108362.507519] usb 3-1.4: device not accepting address 113, error -62
  Nov 24 14:41:24 snake kernel: [108368.513290] xhci_hcd 0000:00:14.0: xHCI host not responding to stop endpoint command.
  Nov 24 14:41:24 snake kernel: [108368.513301] xhci_hcd 0000:00:14.0: Assuming host is dying, halting host.
  Nov 24 14:41:24 snake kernel: [108368.513347] Bluetooth: hci0 urb ffff880403ba5540 failed to resubmit (22)
  Nov 24 14:41:24 snake kernel: [108368.513356] Bluetooth: hci0 urb ffff880403ba5e40 failed to resubmit (22)
  Nov 24 14:41:24 snake kernel: [108368.513362] Bluetooth: hci0 urb ffff880403e466c0 failed to resubmit (22)
  Nov 24 14:41:24 snake kernel: [108368.513384] hub 3-1:1.0: cannot disable port 4 (err = -110)
  Nov 24 14:41:24 snake kernel: [108368.513390] xhci_hcd 0000:00:14.0: HC died; cleaning up
  Nov 24 14:41:29 snake kernel: [108373.511466] xhci_hcd 0000:00:14.0: Timeout while waiting for a slot
  Nov 24 14:41:29 snake kernel: [108373.511475] xhci_hcd 0000:00:14.0: Abort the command ring, but the xHCI is dead.
  Nov 24 14:41:29 snake kernel: [108373.511498] xHCI xhci_free_dev called with unaddressed device
  Nov 24 14:41:34 snake kernel: [108378.509722] xhci_hcd 0000:00:14.0: Timeout while waiting for a slot
  Nov 24 14:41:34 snake kernel: [108378.509732] xhci_hcd 0000:00:14.0: Abort the command ring, but the xHCI is dead.
  Nov 24 14:41:34 snake kernel: [108378.509754] xHCI xhci_free_dev called with unaddressed device
  Nov 24 14:41:34 snake kernel: [108378.509792] usb 3-1: USB disconnect, device number 109
  Nov 24 14:41:34 snake kernel: [108378.509797] usb 3-1.1: USB disconnect, device number 110
  Nov 24 14:41:34 snake kernel: [108378.542604] usb 3-1.2: USB disconnect, device number 111
  Nov 24 14:41:34 snake bluetoothd[583]: Adapter /org/bluez/583/hci0 has been disabled
  Nov 24 14:41:34 snake bluetoothd[583]: Unregister path: /org/bluez/583/hci0
  Nov 24 14:41:34 snake bluetoothd[583]: Endpoint unregistered: sender=:1.70 path=/MediaEndpoint/A2DPSink
  Nov 24 14:41:34 snake bluetoothd[583]: Endpoint unregistered: sender=:1.70 path=/MediaEndpoint/A2DPSource
  Nov 24 14:41:34 snake bluetoothd[583]: Endpoint unregistered: sender=:1.70 path=/MediaEndpoint/HFPAG
  Nov 24 14:41:34 snake bluetoothd[583]: Endpoint unregistered: sender=:1.70 path=/MediaEndpoint/HFPHS
  Nov 24 14:41:34 snake kernel: [108378.634281] usb 3-2: USB disconnect, device number 13
  Nov 24 14:41:34 snake kernel: [108378.634593] usblp0: removed
  Nov 24 14:41:34 snake kernel: [108378.635507] usb 3-4: USB disconnect, device number 4
  Nov 24 14:41:34 snake kernel: [108378.637049] usb 3-10: USB disconnect, device number 5
  Nov 24 14:41:34 snake colord: device removed: sysfs-Generic-BisonCam__NB_Pro
  Nov 24 14:41:34 snake udev-configure-printer: remove /devices/pci0000:00/0000:00:14.0/usb3/3-2
  Nov 24 14:41:34 snake colord: device removed: sysfs-04f9-0217
  Nov 24 14:41:34 snake kernel: [108378.681797] usb 4-1: USB disconnect, device number 14
  Nov 24 14:41:34 snake kernel: [108378.681831] usb 4-1: Failed to set U1 timeout to 0x0,error code -19
  Nov 24 14:41:34 snake kernel: [108378.681833] usb 4-1: Set SEL for device-initiated U1 failed.
  Nov 24 14:41:34 snake kernel: [108378.681835] usb 4-1: Set SEL for device-initiated U2 failed.
  Nov 24 14:41:34 snake kernel: [108378.681897] usb 4-1: Failed to set U1 timeout to 0x0,error code -19
  Nov 24 14:41:34 snake kernel: [108378.681899] usb 4-1: Set SEL for device-initiated U1 failed.
  Nov 24 14:41:34 snake kernel: [108378.681901] usb 4-1: Set SEL for device-initiated U2 failed.

  ProblemType: Bug
  DistroRelease: Ubuntu 13.10
  Package: linux-image-3.11.0-13-generic 3.11.0-13.20
  ProcVersionSignature: Ubuntu 3.11.0-13.20-generic 3.11.6
  Uname: Linux 3.11.0-13-generic x86_64
  ApportVersion: 2.12.5-0ubuntu2.1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC2:  colan      2408 F.... pulseaudio
   /dev/snd/controlC1:  colan      2408 F.... pulseaudio
   /dev/snd/pcmC1D0p:   colan      2408 F...m pulseaudio
   /dev/snd/controlC0:  colan      2408 F.... pulseaudio
  Date: Sun Nov 24 22:22:31 2013
  EcryptfsInUse: Yes
  HibernationDevice: RESUME=UUID=a9d32626-3b65-4683-a561-cb1c17e0fcba
  MachineType: System76, Inc. Galago UltraPro
  MarkForUpload: True
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-13-generic root=UUID=9a35e457-d298-41c4-9274-a5e8eb9f78c5 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.11.0-13-generic N/A
   linux-backports-modules-3.11.0-13-generic  N/A
   linux-firmware                             1.116
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/09/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 4.6.5
  dmi.board.asset.tag: Tag 12345
  dmi.board.name: Galago UltraPro
  dmi.board.vendor: System76, Inc.
  dmi.board.version: galu1
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 9
  dmi.chassis.vendor: System76, Inc,
  dmi.chassis.version: galu1
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd07/09/2013:svnSystem76,Inc.:pnGalagoUltraPro:pvrgalu1:rvnSystem76,Inc.:rnGalagoUltraPro:rvrgalu1:cvnSystem76,Inc,:ct9:cvrgalu1:
  dmi.product.name: Galago UltraPro
  dmi.product.version: galu1
  dmi.sys.vendor: System76, Inc.

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References

[Bug 1254581] [NEW] USB stops working after a while
From: Colan Schwartz, 2013-11-25