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[Bug 1225846] Re: [Dell OptiPlex 3011] No display after boot to desktop with radeon driver, unless "nomodeset" is added.

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Po-Hsu Lin, as per http://www.dell.com/support/drivers/us/en/19/Product/optiplex-3011-aio an update is available for your BIOS (A03). If you update to this following https://help.ubuntu.com/community/BiosUpdate , does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Thank you for your understanding.

** Tags added: bios-outdated-a03 needs-upstream-testing

** Description changed:

  CID: 201302-12681 Dell OptiPlex 3011
  
- This All-in-One computer can boot to desktop normally with 12.04.3 LiveUSB, 
- but after the OS was installed, there is no display after boot (after the purple screen).
- Observe the LCD screen, you will see it keeps blinking from black to dark gray. 
+ This All-in-One computer can boot to desktop normally with 12.04.3
+ LiveUSB, but after the OS was installed, there is no display after boot
+ (after the purple screen). Observe the LCD screen, you will see it keeps
+ blinking from black to dark gray.
  
- However, if "nomodeset" is added to grub, the display came back.
+ WORKAROUND: Add "nomodeset" to grub.
  
- ubuntu@201302-12681:~$ lspci -nn | grep 300
- 01:00.0 VGA compatible controller [0300]: Advanced Micro Devices [AMD] nee ATI Device [1002:6771]
- --- 
+ ---
  AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.8.0-29-generic.
  AplayDevices:
-  **** List of PLAYBACK Hardware Devices ****
-  card 0: PCH [HDA Intel PCH], device 0: ALC280 Analog [ALC280 Analog]
-    Subdevices: 1/1
-    Subdevice #0: subdevice #0
+  **** List of PLAYBACK Hardware Devices ****
+  card 0: PCH [HDA Intel PCH], device 0: ALC280 Analog [ALC280 Analog]
+    Subdevices: 1/1
+    Subdevice #0: subdevice #0
  ApportVersion: 2.0.1-0ubuntu17.4
  Architecture: amd64
  ArecordDevices:
-  **** List of CAPTURE Hardware Devices ****
-  card 0: PCH [HDA Intel PCH], device 0: ALC280 Analog [ALC280 Analog]
-    Subdevices: 1/1
-    Subdevice #0: subdevice #0
+  **** List of CAPTURE Hardware Devices ****
+  card 0: PCH [HDA Intel PCH], device 0: ALC280 Analog [ALC280 Analog]
+    Subdevices: 1/1
+    Subdevice #0: subdevice #0
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC0:  ubuntu     1644 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  ubuntu     1644 F.... pulseaudio
  CRDA: Error: [Errno 2] No such file or directory
  Card0.Amixer.info:
-  Card hw:0 'PCH'/'HDA Intel PCH at 0xf7f10000 irq 45'
-    Mixer name	: 'Realtek ALC280'
-    Components	: 'HDA:10ec0280,102805c2,00100003'
-    Controls      : 20
-    Simple ctrls  : 9
+  Card hw:0 'PCH'/'HDA Intel PCH at 0xf7f10000 irq 45'
+    Mixer name	: 'Realtek ALC280'
+    Components	: 'HDA:10ec0280,102805c2,00100003'
+    Controls      : 20
+    Simple ctrls  : 9
  DistroRelease: Ubuntu 12.04
  HibernationDevice: RESUME=UUID=8c3328b5-fcb1-45c9-9030-e800197f729f
  InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820.1)
  IwConfig:
-  eth0      no wireless extensions.
-  
-  lo        no wireless extensions.
+  eth0      no wireless extensions.
+ 
+  lo        no wireless extensions.
  MachineType: Dell Inc. OptiPlex 3011 AIO
  MarkForUpload: True
  Package: linux (not installed)
  ProcEnviron:
-  TERM=xterm
-  PATH=(custom, no user)
-  LANG=en_US.UTF-8
-  SHELL=/bin/bash
+  TERM=xterm
+  PATH=(custom, no user)
+  LANG=en_US.UTF-8
+  SHELL=/bin/bash
  ProcFB: 0 VESA VGA
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-29-generic root=UUID=78b8b178-67ea-4553-a81f-233cd21d2660 ro quiet splash nomodeset vt.handoff=7
  ProcVersionSignature: Ubuntu 3.8.0-29.42~precise1-generic 3.8.13.5
  RelatedPackageVersions:
-  linux-restricted-modules-3.8.0-29-generic N/A
-  linux-backports-modules-3.8.0-29-generic  N/A
-  linux-firmware                            1.79.6
+  linux-restricted-modules-3.8.0-29-generic N/A
+  linux-backports-modules-3.8.0-29-generic  N/A
+  linux-firmware                            1.79.6
  RfKill:
-  
+ 
  Tags:  precise running-unity
  Uname: Linux 3.8.0-29-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  dmi.bios.date: 02/22/2013
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: X19
  dmi.board.vendor: Dell Inc.
  dmi.chassis.type: 13
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrX19:bd02/22/2013:svnDellInc.:pnOptiPlex3011AIO:pvr01:rvnDellInc.:rn:rvr:cvnDellInc.:ct13:cvr:
  dmi.product.name: OptiPlex 3011 AIO
  dmi.product.version: 01
  dmi.sys.vendor: Dell Inc.

** Summary changed:

- [Dell OptiPlex 3011] No display after boot to desktop with radeon driver, unless "nomodeset" is added.
+ 1002:6771 [Dell OptiPlex 3011 AIO] No display after boot to desktop with radeon driver, unless "nomodeset" is added.

** Changed in: linux (Ubuntu)
   Importance: Undecided => Low

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1225846

Title:
  1002:6771 [Dell OptiPlex 3011 AIO] No display after boot to desktop
  with radeon driver, unless "nomodeset" is added.

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  CID: 201302-12681 Dell OptiPlex 3011

  This All-in-One computer can boot to desktop normally with 12.04.3
  LiveUSB, but after the OS was installed, there is no display after
  boot (after the purple screen). Observe the LCD screen, you will see
  it keeps blinking from black to dark gray.

  WORKAROUND: Add "nomodeset" to grub.

  ---
  AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.8.0-29-generic.
  AplayDevices:
   **** List of PLAYBACK Hardware Devices ****
   card 0: PCH [HDA Intel PCH], device 0: ALC280 Analog [ALC280 Analog]
     Subdevices: 1/1
     Subdevice #0: subdevice #0
  ApportVersion: 2.0.1-0ubuntu17.4
  Architecture: amd64
  ArecordDevices:
   **** List of CAPTURE Hardware Devices ****
   card 0: PCH [HDA Intel PCH], device 0: ALC280 Analog [ALC280 Analog]
     Subdevices: 1/1
     Subdevice #0: subdevice #0
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     1644 F.... pulseaudio
  CRDA: Error: [Errno 2] No such file or directory
  Card0.Amixer.info:
   Card hw:0 'PCH'/'HDA Intel PCH at 0xf7f10000 irq 45'
     Mixer name	: 'Realtek ALC280'
     Components	: 'HDA:10ec0280,102805c2,00100003'
     Controls      : 20
     Simple ctrls  : 9
  DistroRelease: Ubuntu 12.04
  HibernationDevice: RESUME=UUID=8c3328b5-fcb1-45c9-9030-e800197f729f
  InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820.1)
  IwConfig:
   eth0      no wireless extensions.

   lo        no wireless extensions.
  MachineType: Dell Inc. OptiPlex 3011 AIO
  MarkForUpload: True
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 VESA VGA
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-29-generic root=UUID=78b8b178-67ea-4553-a81f-233cd21d2660 ro quiet splash nomodeset vt.handoff=7
  ProcVersionSignature: Ubuntu 3.8.0-29.42~precise1-generic 3.8.13.5
  RelatedPackageVersions:
   linux-restricted-modules-3.8.0-29-generic N/A
   linux-backports-modules-3.8.0-29-generic  N/A
   linux-firmware                            1.79.6
  RfKill:

  Tags:  precise running-unity
  Uname: Linux 3.8.0-29-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  dmi.bios.date: 02/22/2013
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: X19
  dmi.board.vendor: Dell Inc.
  dmi.chassis.type: 13
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrX19:bd02/22/2013:svnDellInc.:pnOptiPlex3011AIO:pvr01:rvnDellInc.:rn:rvr:cvnDellInc.:ct13:cvr:
  dmi.product.name: OptiPlex 3011 AIO
  dmi.product.version: 01
  dmi.sys.vendor: Dell Inc.

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