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Message #32330
[Bug 1195483] Re: [Asus ZenBook Prime UX31A] Installation, Live and Check disc do not start
I have the same problem on my ASUS K52J: i.e. black screen after
upgrading my Ubuntu 13.04 to 13.10. The only way for me to get in my
Linux enviroment is to boot with kernel 3.8 and having an external
monitor connected. Then my internal screen remains black, but I can
'work' on the monitor...
I also updated the kernel to jsalisbury's 3.12 version. That seemed to
help. But instead of getting a black screen, only the mouse appears on
the black screen.. (without any possibility to do/access something).
So for me, my Ubuntu 13.10 is not fixed yet and I hope this issue will
be solved in coming updates.
Cheers!
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https://bugs.launchpad.net/bugs/1195483
Title:
[Asus ZenBook Prime UX31A] Installation, Live and Check disc do not
start
Status in The Linux Kernel:
Unknown
Status in “linux” package in Ubuntu:
Fix Released
Status in “linux” source package in Raring:
In Progress
Status in “linux” source package in Saucy:
Fix Released
Status in “linux” source package in Trusty:
Fix Released
Bug description:
When I try to install Ubuntu 13.04 on a new Asus ZenBook Prime UX31A
from june 2013, grub will come up bit every option such as
Installation, Live and Check disc result in a blank screen. This is
possibly due to preinstalled Windows 8 and UEFI.
I did not approve/accept the Windows 8 installation and that should
not matter. I want to install only Ubuntu and *no* dual boot with the
preinstalled Windows 8. I want to erase the entire disc in firsts
steps of installation procedure.
Screenshot illustrating the problem are:
http://i.imgur.com/94zPRh5.jpg (ASUS splash screen)
http://i.imgur.com/CKJZf6s.jpg (language selection for Windows 8)
http://i.imgur.com/2OIGnra.jpg (accept license, which I did not and rebooted with F1/F2)
http://i.imgur.com/0l3ZIme.jpg (general BIOS info, I upgrade to latest BIOS)
http://i.imgur.com/RtjRraF.jpg (used settings to boot from USB)
http://i.imgur.com/Vgb3Xju.jpg (grub which goes to black screen and systems is locked in that state)
For more information, see:
device information https://help.ubuntu.com/community/AsusZenbookPrime
similar problem http://ubuntuforums.org/showthread.php?t=2149954
UEFI and preinstalled Windwos 8 http://askubuntu.com/questions/221835/installing-ubuntu-on-a-pre-installed-uefi-supported-windows-8-system
More about EUFI https://help.ubuntu.com/community/UEFI
More on installing without WUBI http://www.omgubuntu.co.uk/2013/04/wubi-advice
Debugging attempts from
https://wiki.archlinux.org/index.php/Boot_Debugging failed. Perhaps I
did something wrong. What are ways to write debug to the screen in my
case?
And, more importantly, how do I get it working because have the right
to install whatever I want?
Is the only way to get it installed to accept the Windows 8 license
and install Ubuntu from Windows (and in effect making it dual boot
which I don't want).
Ubuntu should fix this as it is the flagship of a major laptop manufacturer (ASUS) for which Ubuntu is no longer installable.
---
ApportVersion: 2.9.2-0ubuntu8.4
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: sander 2424 F.... pulseaudio
DistroRelease: Ubuntu 13.04
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=24994e67-9b18-4cad-b387-788beff8b388
InstallationDate: Installed on 2013-07-06 (80 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: ASUSTeK COMPUTER INC. UX31A
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.8.0-30-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.8.0-30.44-generic 3.8.13.6
RelatedPackageVersions:
linux-restricted-modules-3.8.0-30-generic N/A
linux-backports-modules-3.8.0-30-generic N/A
linux-firmware 1.106
StagingDrivers: rts5139
Tags: raring staging raring staging raring staging
Uname: Linux 3.8.0-30-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom debian-tor dip lpadmin plugdev sambashare sudo
dmi.bios.date: 01/31/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX31A.218
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX31A
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX31A.218:bd01/31/2013:svnASUSTeKCOMPUTERINC.:pnUX31A:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX31A:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: UX31A
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
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