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[Bug 1155002] Re: External USB drive not detected in USB 3.0 port

 

Ali Geyik, could you please provide the full computer model as noted on
the sticker (ex. HP Pavilion g6-2311nr Notebook PC)?

** This bug is no longer a duplicate of bug 1088829
   8086:1e31 USB devices not detected in USB 3.0 ports

** Changed in: linux (Ubuntu)
       Status: Expired => Incomplete

** Tags added: needs-full-computer-model

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https://bugs.launchpad.net/bugs/1155002

Title:
  External USB drive not detected in USB 3.0 port

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  ~$ sudo dmesg | tail -n 25
  [ 3789.768011] ACPI Error: Region SystemCMOS (ID=5) has no handler (20110623/exfldio-292)
  [ 3789.768017] ACPI Error: Method parse/execution failed [\_SB_.PCI0.LPCB.EC0_._Q33] (Node ffff880251855348), AE_NOT_EXIST (20110623/psparse-536)
  [ 3946.344307] init: teamviewerd main process (1541) killed by KILL signal
  [ 5320.840440] xhci_hcd 0000:00:14.0: Timeout while waiting for address device command
  [ 5321.044166] xhci_hcd 0000:00:14.0: ERROR no room on ep ring
  [ 5321.044184] xhci_hcd 0000:00:14.0: ERR: No room for command on command ring
  [ 5321.247865] usb 4-2: device not accepting address 2, error -12
  [ 5321.247893] xhci_hcd 0000:00:14.0: ERROR no room on ep ring
  [ 5321.247897] xhci_hcd 0000:00:14.0: ERR: No room for command on command ring
  [ 5321.247905] xhci_hcd 0000:00:14.0: ERROR no room on ep ring
  [ 5321.247908] xhci_hcd 0000:00:14.0: ERR: No room for command on command ring
  [ 5321.247913] hub 4-0:1.0: couldn't allocate port 2 usb_device
  [ 5323.596362] xhci_hcd 0000:00:14.0: ERROR no room on ep ring
  [ 5323.596375] xhci_hcd 0000:00:14.0: ERR: No room for command on command ring
  [ 5343.566306] xhci_hcd 0000:00:14.0: Timeout while waiting for stop endpoint command
  [ 5443.009187] xhci_hcd 0000:00:14.0: ERROR Transfer event for disabled endpoint or incorrect stream ring
  [ 5449.914782] xhci_hcd 0000:00:14.0: ERROR no room on ep ring
  [ 5449.914786] xhci_hcd 0000:00:14.0: ERR: No room for command on command ring
  [ 5449.914800] hub 4-0:1.0: couldn't allocate port 2 usb_device
  [ 5452.379105] xhci_hcd 0000:00:14.0: ERROR no room on ep ring
  [ 5452.379113] xhci_hcd 0000:00:14.0: ERR: No room for command on command ring
  [ 5472.349144] xhci_hcd 0000:00:14.0: Timeout while waiting for stop endpoint command
  [ 5672.464945] xhci_hcd 0000:00:14.0: ERROR no room on ep ring
  [ 5672.464953] xhci_hcd 0000:00:14.0: ERR: No room for command on command ring
  [ 5672.464958] hub 4-0:1.0: couldn't allocate port 2 usb_device

  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: linux-image-3.2.0-38-generic 3.2.0-38.61
  ProcVersionSignature: Ubuntu 3.2.0-38.61-generic 3.2.37
  Uname: Linux 3.2.0-38-generic x86_64
  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
  ApportVersion: 2.0.1-0ubuntu17.1
  Architecture: amd64
  ArecordDevices:
   **** List of CAPTURE Hardware Devices ****
   card 0: PCH [HDA Intel PCH], device 0: STAC92xx Analog [STAC92xx Analog]
     Subdevices: 1/1
     Subdevice #0: subdevice #0
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  administrator   3295 F.... pulseaudio
  Card0.Amixer.info:
   Card hw:0 'PCH'/'HDA Intel PCH at 0xc3610000 irq 47'
     Mixer name	: 'Intel PantherPoint HDMI'
     Components	: 'HDA:111d76d9,103c183e,00100107 HDA:80862806,80860101,00100000'
     Controls      : 22
     Simple ctrls  : 10
  Date: Thu Mar 14 10:41:42 2013
  HibernationDevice: RESUME=UUID=b704ab08-9907-4a5e-9306-1107a03c67b9
  MachineType: Hewlett-Packard HP Pavilion g6 Notebook PC
  MarkForUpload: True
  ProcFB:
   0 inteldrmfb
   1 radeondrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.2.0-38-generic root=UUID=3c7db1ac-b267-4530-b565-050af0a89fed ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.2.0-38-generic N/A
   linux-backports-modules-3.2.0-38-generic  N/A
   linux-firmware                            1.79.1
  SourcePackage: linux
  StagingDrivers: mei
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 05/03/2012
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.08
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: 183E
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: 56.16
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsyde:bvrF.08:bd05/03/2012:svnHewlett-Packard:pnHPPaviliong6NotebookPC:pvr079B100000005620000000000:rvnHewlett-Packard:rn183E:rvr56.16:cvnHewlett-Packard:ct10:cvrChassisVersion:
  dmi.product.name: HP Pavilion g6 Notebook PC
  dmi.product.version: 079B100000005620000000000
  dmi.sys.vendor: Hewlett-Packard

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