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[vishal <bhandare.vishal@xxxxxxxxx>]

We have tried
sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Does not resolve issue. same error shown
Errors were encountered while processing:
 /var/cache/apt/archives/linux-image-3.11.0-14-generic_3.11.0-14.21_i386.deb
 /var/cache/apt/archives/linux-image-3.11.0-13-generic_3.11.0-13.20_i386.deb


** Changed in: linux (Ubuntu)
       Status: Incomplete => Confirmed

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https://bugs.launchpad.net/bugs/1259513

Title:
  package linux-image-3.11.0-14-generic (not installed) failed to
  install/upgrade: subprocess new pre-installation script returned error
  exit status 1

Status in “linux” package in Ubuntu:
  Confirmed

Bug description:
  if i am installing any package gives error , should i re install
  Ubuntu?

  sanjay@sanjay-OptiPlex-360:~$ sudo apt-get install sendmail
  Reading package lists... Done
  Building dependency tree       
  Reading state information... Done
  You might want to run 'apt-get -f install' to correct these:
  The following packages have unmet dependencies:
   linux-image-extra-3.11.0-13-generic : Depends: linux-image-3.11.0-13-generic but it is not going to be installed
   linux-image-extra-3.11.0-14-generic : Depends: linux-image-3.11.0-14-generic but it is not going to be installed
   linux-image-generic : Depends: linux-image-3.11.0-14-generic but it is not going to be installed
   sendmail : Depends: sendmail-base but it is not going to be installed
              Depends: sendmail-bin but it is not going to be installed
              Depends: sendmail-cf but it is not going to be installed
              Depends: sensible-mda but it is not going to be installed
  E: Unmet dependencies. Try 'apt-get -f install' with no packages (or specify a solution).

  
  sanjay@sanjay-OptiPlex-360:~$ sudo apt-get -f install
  Reading package lists... Done
  Building dependency tree       
  Reading state information... Done
  Correcting dependencies... Done
  The following extra packages will be installed:
    linux-image-3.11.0-13-generic linux-image-3.11.0-14-generic
  Suggested packages:
    fdutils linux-doc-3.11.0 linux-source-3.11.0 linux-tools
  The following NEW packages will be installed:
    linux-image-3.11.0-13-generic linux-image-3.11.0-14-generic
  0 upgraded, 2 newly installed, 0 to remove and 0 not upgraded.
  32 not fully installed or removed.
  Need to get 0 B/27.1 MB of archives.
  After this operation, 60.7 MB of additional disk space will be used.
  Do you want to continue [Y/n]? y
  Use of uninitialized value in concatenation (.) or string at /usr/share/perl5/Debconf/DbDriver/File.pm line 44, <DEBCONF_CONFIG> chunk 3.
  Use of uninitialized value in -e at /usr/share/perl5/Debconf/DbDriver/File.pm line 46, <DEBCONF_CONFIG> chunk 3.
  Use of uninitialized value in pattern match (m//) at /usr/share/perl5/Debconf/DbDriver/File.pm line 47, <DEBCONF_CONFIG> chunk 3.
  Use of uninitialized value $directory in -d at /usr/share/perl5/Debconf/DbDriver/File.pm line 48, <DEBCONF_CONFIG> chunk 3.
  Use of uninitialized value $directory in concatenation (.) or string at /usr/share/perl5/Debconf/DbDriver/File.pm line 49, <DEBCONF_CONFIG> chunk 3.
  debconf: DbDriver "config": mkdir :No such file or directory
  (Reading database ... 236025 files and directories currently installed.)
  Unpacking linux-image-3.11.0-14-generic (from .../linux-image-3.11.0-14-generic_3.11.0-14.21_i386.deb) ...
  Use of uninitialized value in concatenation (.) or string at /usr/share/perl5/Debconf/DbDriver/File.pm line 44, <DEBCONF_CONFIG> chunk 3.
  Use of uninitialized value in -e at /usr/share/perl5/Debconf/DbDriver/File.pm line 46, <DEBCONF_CONFIG> chunk 3.
  Use of uninitialized value in pattern match (m//) at /usr/share/perl5/Debconf/DbDriver/File.pm line 47, <DEBCONF_CONFIG> chunk 3.
  Use of uninitialized value $directory in -d at /usr/share/perl5/Debconf/DbDriver/File.pm line 48, <DEBCONF_CONFIG> chunk 3.
  Use of uninitialized value $directory in concatenation (.) or string at /usr/share/perl5/Debconf/DbDriver/File.pm line 49, <DEBCONF_CONFIG> chunk 3.
  debconf: DbDriver "config": mkdir :No such file or directory
  dpkg: error processing /var/cache/apt/archives/linux-image-3.11.0-14-generic_3.11.0-14.21_i386.deb (--unpack):
   subprocess new pre-installation script returned error exit status 1
  No apport report written because MaxReports is reached already
                                                                Examining /etc/kernel/postrm.d .
  run-parts: executing /etc/kernel/postrm.d/initramfs-tools 3.11.0-14-generic /boot/vmlinuz-3.11.0-14-generic
  run-parts: executing /etc/kernel/postrm.d/zz-update-grub 3.11.0-14-generic /boot/vmlinuz-3.11.0-14-generic
  Unpacking linux-image-3.11.0-13-generic (from .../linux-image-3.11.0-13-generic_3.11.0-13.20_i386.deb) ...
  Use of uninitialized value in concatenation (.) or string at /usr/share/perl5/Debconf/DbDriver/File.pm line 44, <DEBCONF_CONFIG> chunk 3.
  Use of uninitialized value in -e at /usr/share/perl5/Debconf/DbDriver/File.pm line 46, <DEBCONF_CONFIG> chunk 3.
  Use of uninitialized value in pattern match (m//) at /usr/share/perl5/Debconf/DbDriver/File.pm line 47, <DEBCONF_CONFIG> chunk 3.
  Use of uninitialized value $directory in -d at /usr/share/perl5/Debconf/DbDriver/File.pm line 48, <DEBCONF_CONFIG> chunk 3.
  Use of uninitialized value $directory in concatenation (.) or string at /usr/share/perl5/Debconf/DbDriver/File.pm line 49, <DEBCONF_CONFIG> chunk 3.
  debconf: DbDriver "config": mkdir :No such file or directory
  dpkg: error processing /var/cache/apt/archives/linux-image-3.11.0-13-generic_3.11.0-13.20_i386.deb (--unpack):
   subprocess new pre-installation script returned error exit status 1
  No apport report written because MaxReports is reached already
                                                                Examining /etc/kernel/postrm.d .
  run-parts: executing /etc/kernel/postrm.d/initramfs-tools 3.11.0-13-generic /boot/vmlinuz-3.11.0-13-generic
  run-parts: executing /etc/kernel/postrm.d/zz-update-grub 3.11.0-13-generic /boot/vmlinuz-3.11.0-13-generic
  Errors were encountered while processing:
   /var/cache/apt/archives/linux-image-3.11.0-14-generic_3.11.0-14.21_i386.deb
   /var/cache/apt/archives/linux-image-3.11.0-13-generic_3.11.0-13.20_i386.deb
  E: Sub-process /usr/bin/dpkg returned an error code (1)

  ProblemType: Package
  DistroRelease: Ubuntu 13.10
  Package: linux-image-3.11.0-14-generic (not installed)
  ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
  Uname: Linux 3.11.0-12-generic i686
  ApportVersion: 2.12.5-0ubuntu2.1
  Architecture: i386
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  sanjay     1972 F.... pulseaudio
  Date: Tue Dec 10 16:43:09 2013
  DuplicateSignature: package:linux-image-3.11.0-14-generic:(not installed):subprocess new pre-installation script returned error exit status 1
  ErrorMessage: subprocess new pre-installation script returned error exit status 1
  HibernationDevice: RESUME=UUID=2d32ca89-e1d1-49d6-9bf1-34fd042bbc50
  InstallationDate: Installed on 2013-10-04 (67 days ago)
  InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release i386 (20130424)
  IwConfig:
   lo        no wireless extensions.
   
   eth0      no wireless extensions.
  MachineType: Dell Inc. OptiPlex 360
  MarkForUpload: True
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-12-generic root=UUID=4daa1c37-fd18-4698-a435-385f6773e1e9 ro quiet splash vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Daemon not responding.
  RelatedPackageVersions: grub-pc 2.00-19ubuntu2.1
  RfKill:
   
  SourcePackage: linux
  Title: package linux-image-3.11.0-14-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1
  UpgradeStatus: Upgraded to saucy on 2013-11-01 (39 days ago)
  dmi.bios.date: 07/02/2009
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A02
  dmi.board.name: 0T656F
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A01
  dmi.chassis.type: 3
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA02:bd07/02/2009:svnDellInc.:pnOptiPlex360:pvr:rvnDellInc.:rn0T656F:rvrA01:cvnDellInc.:ct3:cvr:
  dmi.product.name: OptiPlex 360
  dmi.sys.vendor: Dell Inc.

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