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[Bug 984265] Re: [Alienware M15x] Keyboard becomes all but unusable after Precise runs for so long

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: "Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>
Date: Sat, 14 Dec 2013 16:29:11 -0000
Reply-to: Bug 984265 <984265@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Jeff Lane, as per http://www.dell.com/support/drivers/us/en/19/Product/alienware-m15x an update is available for your BIOS (A09). If you update to this following https://help.ubuntu.com/community/BiosUpdate , does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.

** Summary changed:

- Keyboard becomes all but unusable after Precise runs for so long
+ [Alienware M15x] Keyboard becomes all but unusable after Precise runs for so long

** Changed in: linux
   Importance: Medium => Undecided

** Changed in: linux
       Status: Confirmed => New

** Changed in: linux
 Remote watch: Linux Kernel Bug Tracker #47741 => None

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

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Title:
  [Alienware M15x] Keyboard becomes all but unusable after Precise runs
  for so long

Status in The Linux Kernel:
  New
Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  At random lenghts of runtime, after booting Precise on my Alienware
  M15x, the keyboard goes completely wonky.

  The symptoms for this are varied.  Usually, they involve what seems
  like a hung keypress, so, for example, if I press Alt-Tab to switch
  windows, and release the Tab, as long as I have Alt pressed the
  switcher rapidly scrolls through open windows unstopped.

  Or, if I press and hold the space bar, the system continuously spits
  out spaces.  OR, if I scroll a web page using the up or down arrows
  (or try navigating large files using less in a terminal window) the
  arrow key appears to become stuck until I press a different arrow key.

  Another symptom is that keys stop responding on the first press.  I
  may have to type each key twice to get the letter to appear in
  whatever I am typing in.

  Logwise, I consistently see atkbd error messages flooding syslog like
  this:

  Apr 17 08:17:02 klaatu CRON[20974]: (root) CMD (   cd / && run-parts --report /etc/cron.hourly)
  Apr 17 09:17:01 klaatu CRON[21071]: (root) CMD (   cd / && run-parts --report /etc/cron.hourly)
  Apr 17 10:17:01 klaatu CRON[22610]: (root) CMD (   cd / && run-parts --report /etc/cron.hourly)
  Apr 17 10:55:33 klaatu kernel: [84813.139562] atkbd serio0: Unknown key released (translated set 2, code 0xe0 on isa0060/serio0).
  Apr 17 10:55:33 klaatu kernel: [84813.139571] atkbd serio0: Use 'setkeycodes e060 <keycode>' to make it known.
  Apr 17 10:55:58 klaatu kernel: [84838.402852] atkbd serio0: Unknown key released (translated set 2, code 0xe0 on isa0060/serio0).
  Apr 17 10:55:58 klaatu kernel: [84838.402861] atkbd serio0: Use 'setkeycodes e060 <keycode>' to make it known.
  Apr 17 11:02:50 klaatu kernel: [85249.681077] atkbd serio0: Unknown key released (translated set 2, code 0xe0 on isa0060/serio0).
  Apr 17 11:02:50 klaatu kernel: [85249.681086] atkbd serio0: Use 'setkeycodes e060 <keycode>' to make it known.
  Apr 17 11:15:27 klaatu kernel: [86005.742967] atkbd serio0: Unknown key released (translated set 2, code 0xe0 on isa0060/serio0).
  Apr 17 11:15:27 klaatu kernel: [86005.742976] atkbd serio0: Use 'setkeycodes e060 <keycode>' to make it known.
  Apr 17 11:17:01 klaatu CRON[23088]: (root) CMD (   cd / && run-parts --report /etc/cron.hourly)
  Apr 17 11:39:18 klaatu kernel: [87435.419939] input: AT Raw Set 2 keyboard as /devices/platform/i8042/serio2/input/input19
  Apr 17 11:39:18 klaatu kernel: [87435.432907] atkbd serio2: Unknown key pressed (raw set 2, code 0x18 on isa0060/serio2).
  Apr 17 11:39:18 klaatu kernel: [87435.432915] atkbd serio2: Use 'setkeycodes 18 <keycode>' to make it known.
  Apr 17 11:39:18 klaatu kernel: [87435.437285] atkbd serio2: Unknown key pressed (raw set 2, code 0x0 on isa0060/serio2).
  Apr 17 11:39:18 klaatu kernel: [87435.437293] atkbd serio2: Use 'setkeycodes 00 <keycode>' to make it known.
  Apr 17 11:39:18 klaatu kernel: [87435.456454] atkbd serio2: Unknown key pressed (raw set 2, code 0x8 on isa0060/serio2).
  Apr 17 11:39:18 klaatu kernel: [87435.456461] atkbd serio2: Use 'setkeycodes 08 <keycode>' to make it known.
  Apr 17 11:39:18 klaatu kernel: [87435.458832] atkbd serio2: Unknown key pressed (raw set 2, code 0x0 on isa0060/serio2).
  Apr 17 11:39:18 klaatu kernel: [87435.458840] atkbd serio2: Use 'setkeycodes 00 <keycode>' to make it known.
  Apr 17 11:39:18 klaatu kernel: [87435.481099] atkbd serio2: Unknown key pressed (raw set 2, code 0x8 on isa0060/serio2).
  Apr 17 11:39:18 klaatu kernel: [87435.481108] atkbd serio2: Use 'setkeycodes 08 <keycode>' to make it known.
  Apr 17 11:39:18 klaatu kernel: [87435.483830] atkbd serio2: Unknown key pressed (raw set 2, code 0x0 on isa0060/serio2).
  Apr 17 11:39:18 klaatu kernel: [87435.483836] atkbd serio2: Use 'setkeycodes 00 <keycode>' to make it known.
  Apr 17 11:39:18 klaatu kernel: [87435.509882] atkbd serio2: Unknown key pressed (raw set 2, code 0x18 on isa0060/serio2).
  Apr 17 11:39:18 klaatu kernel: [87435.509891] atkbd serio2: Use 'setkeycodes 18 <keycode>' to make it known.
  Apr 17 11:39:18 klaatu kernel: [87435.511006] atkbd serio2: Unknown key pressed (raw set 2, code 0x17c on isa0060/serio2).
  Apr 17 11:39:18 klaatu kernel: [87435.511013] atkbd serio2: Use 'setkeycodes 7c <keycode>' to make it known.
  Apr 17 11:39:18 klaatu kernel: [87435.512055] atkbd serio2: Unknown key pressed (raw set 2, code 0x0 on isa0060/serio2).
  Apr 17 11:39:18 klaatu kernel: [87435.512059] atkbd serio2: Use 'setkeycodes 00 <keycode>' to make it known.

  At this point, the only thing I can do is reboot the system to
  recover.  Needless to say, this makes Precise on my system a very
  frustrating experience.

  Unfortunately, I can use apport to add logs because of this bug: #984256 which makes apport all but unusable.
  --- 
  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
  ApportVersion: 2.0.1-0ubuntu7
  Architecture: amd64
  ArecordDevices:
   **** List of CAPTURE Hardware Devices ****
   card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
     Subdevices: 1/1
     Subdevice #0: subdevice #0
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  bladernr   2170 F.... pulseaudio
   /dev/snd/controlC0:  bladernr   2170 F.... pulseaudio
  Card0.Amixer.info:
   Card hw:0 'Intel'/'HDA Intel at 0xf0f20000 irq 47'
     Mixer name	: 'IDT 92HD83C1X5'
     Components	: 'HDA:111d7604,102802a2,00100104'
     Controls      : 19
     Simple ctrls  : 10
  Card1.Amixer.info:
   Card hw:1 'NVidia'/'HDA NVidia at 0xcdefc000 irq 16'
     Mixer name	: 'Nvidia GPU 0a HDMI/DP'
     Components	: 'HDA:10de000a,10de0101,00100100'
     Controls      : 24
     Simple ctrls  : 4
  CheckboxSubmission: b23ce36b87dcd99529399d76f1dc5b1d
  CheckboxSystem: 5f30ac82cc48ed91bb5240b61cb4e295
  DistroRelease: Ubuntu 12.04
  HibernationDevice: RESUME=UUID=c2f4cbc3-a904-4dbf-acd4-0a28f482d683
  InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Alpha amd64 (20120307)
  MachineType: Alienware M15x
  NonfreeKernelModules: nvidia
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 VESA VGA
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-24-generic root=UUID=e7eedf5d-5aad-4230-b123-47162b1acea6 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.2.0-24.37-generic 3.2.14
  RelatedPackageVersions:
   linux-restricted-modules-3.2.0-24-generic N/A
   linux-backports-modules-3.2.0-24-generic  N/A
   linux-firmware                            1.79
  SourcePackage: linux
  Tags:  precise precise
  Uname: Linux 3.2.0-24-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  dmi.bios.date: 08/24/2010
  dmi.bios.vendor: Alienware
  dmi.bios.version: A08
  dmi.board.vendor: Alienware
  dmi.board.version: A08
  dmi.chassis.type: 8
  dmi.chassis.vendor: Alienware
  dmi.chassis.version: A08
  dmi.modalias: dmi:bvnAlienware:bvrA08:bd08/24/2010:svnAlienware:pnM15x:pvrA08:rvnAlienware:rn:rvrA08:cvnAlienware:ct8:cvrA08:
  dmi.product.name: M15x
  dmi.product.version: A08
  dmi.sys.vendor: Alienware

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