← Back to team overview

kernel-packages team mailing list archive

[Bug 1195483] apport information

 

ApportVersion: 2.12.5-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC1:  lightdm    1389 F.... pulseaudio
 /dev/snd/controlC0:  lightdm    1389 F.... pulseaudio
CRDA:
 country SG:
 	(2402 - 2482 @ 40), (N/A, 20)
 	(5170 - 5250 @ 40), (N/A, 20)
 	(5250 - 5330 @ 40), (N/A, 20), DFS
 	(5735 - 5835 @ 40), (N/A, 20)
DistroRelease: Ubuntu 13.10
HibernationDevice: RESUME=UUID=808c568f-76fa-46d3-9e60-276860ebe1ec
InstallationDate: Installed on 2013-12-20 (0 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 03eb:8a03 Atmel Corp. 
 Bus 001 Device 003: ID 1bcf:2987 Sunplus Innovation Technology Inc. 
 Bus 001 Device 002: ID 8087:07dc Intel Corp. 
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. UX302LG
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.12.0-7-generic.efi.signed root=UUID=c4550a46-5cb3-4033-ac7f-3bc9d38959f8 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.12.0-7.15-generic 3.12.4
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.12.0-7-generic N/A
 linux-backports-modules-3.12.0-7-generic  N/A
 linux-firmware                            1.116
Tags:  saucy saucy
Uname: Linux 3.12.0-7-generic x86_64
UpgradeStatus: Upgraded to saucy on 2013-12-20 (0 days ago)
UserGroups:
 
dmi.bios.date: 10/30/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX302LG.207
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX302LG
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX302LG.207:bd10/30/2013:svnASUSTeKCOMPUTERINC.:pnUX302LG:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX302LG:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: UX302LG
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1195483

Title:
  [Asus ZenBook Prime UX31A] Installation, Live and Check disc do not
  start

Status in The Linux Kernel:
  Unknown
Status in “linux” package in Ubuntu:
  Fix Released
Status in “linux” source package in Raring:
  In Progress
Status in “linux” source package in Saucy:
  Fix Committed
Status in “linux” source package in Trusty:
  Fix Released

Bug description:
  When I try to install Ubuntu 13.04 on a new Asus ZenBook Prime UX31A
  from june 2013, grub will come up bit every option such as
  Installation, Live and Check disc result in a blank screen. This is
  possibly due to preinstalled Windows 8 and UEFI.

  I did not approve/accept the Windows 8 installation and that should
  not matter. I want to install only Ubuntu and *no* dual boot with the
  preinstalled Windows 8. I want to erase the entire disc in firsts
  steps of installation procedure.

  Screenshot illustrating the problem are:
  http://i.imgur.com/94zPRh5.jpg (ASUS splash screen)
  http://i.imgur.com/CKJZf6s.jpg (language selection for Windows 8)
  http://i.imgur.com/2OIGnra.jpg (accept license, which I did not and rebooted with F1/F2)
  http://i.imgur.com/0l3ZIme.jpg (general BIOS info, I upgrade to latest BIOS)
  http://i.imgur.com/RtjRraF.jpg (used settings to boot from USB)
  http://i.imgur.com/Vgb3Xju.jpg (grub which goes to black screen and systems is locked in that state)

  For more information, see:
  device information https://help.ubuntu.com/community/AsusZenbookPrime
  similar problem http://ubuntuforums.org/showthread.php?t=2149954
  UEFI and preinstalled Windwos 8 http://askubuntu.com/questions/221835/installing-ubuntu-on-a-pre-installed-uefi-supported-windows-8-system
  More about EUFI https://help.ubuntu.com/community/UEFI
  More on installing without WUBI http://www.omgubuntu.co.uk/2013/04/wubi-advice

  Debugging attempts from
  https://wiki.archlinux.org/index.php/Boot_Debugging failed. Perhaps I
  did something wrong. What are ways to write debug to the screen in my
  case?

  And, more importantly, how do I get it working because have the right
  to install whatever I want?

  Is the only way to get it installed to accept the Windows 8 license
  and install Ubuntu from Windows (and in effect making it dual boot
  which I don't want).

  Ubuntu should fix this as it is the flagship of a major laptop manufacturer (ASUS) for which Ubuntu is no longer installable.
  ---
  ApportVersion: 2.9.2-0ubuntu8.4
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  sander     2424 F.... pulseaudio
  DistroRelease: Ubuntu 13.04
  EcryptfsInUse: Yes
  HibernationDevice: RESUME=UUID=24994e67-9b18-4cad-b387-788beff8b388
  InstallationDate: Installed on 2013-07-06 (80 days ago)
  InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
  MachineType: ASUSTeK COMPUTER INC. UX31A
  MarkForUpload: True
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.8.0-30-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.8.0-30.44-generic 3.8.13.6
  RelatedPackageVersions:
   linux-restricted-modules-3.8.0-30-generic N/A
   linux-backports-modules-3.8.0-30-generic  N/A
   linux-firmware                            1.106
  StagingDrivers: rts5139
  Tags:  raring staging raring staging raring staging
  Uname: Linux 3.8.0-30-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom debian-tor dip lpadmin plugdev sambashare sudo
  dmi.bios.date: 01/31/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: UX31A.218
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: UX31A
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX31A.218:bd01/31/2013:svnASUSTeKCOMPUTERINC.:pnUX31A:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX31A:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: UX31A
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

To manage notifications about this bug go to:
https://bugs.launchpad.net/linux/+bug/1195483/+subscriptions