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Message #35555
[Bug 1262797] Re: [Acer Aspire 7740] acer-wmi module hangs laptop for 10 seconds on boot/modprobe
Peter de Kraker, thank you for performing the requested test and the
follow up information. I briefly scanned acer-wmi and didn't see
anything patently obvious code wise as to why this would occur with a
non-OEM provided WiFi chip (although I'm not terribly familiar with it).
Cursorily, the BIOS may have something hardcoded that depends on the
original OEM hardware, which would make sense here. Despite this, what
could be expected if it's not a BIOS bug, is a quirk of some sort that
minimizes or eliminates the 10 second delay.
Hence, the issue you are reporting is an upstream one. Could you please
report this problem through the appropriate channel (I would start with
platform-driver-x86 and CC "Lee, Chun-Yi" <jlee@xxxxxxxx>) by following
the instructions _verbatim_ at
https://wiki.ubuntu.com/Bugs/Upstream/kernel#KernelTeam.2BAC8-KernelTeamBugPolicies.Overview_on_Reporting_Bugs_Upstream
?
Please provide a direct URL to your post once you have made it so that
it may be tracked.
Thank you for your understanding.
** Changed in: linux (Ubuntu)
Status: Incomplete => Triaged
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https://bugs.launchpad.net/bugs/1262797
Title:
[Acer Aspire 7740] acer-wmi module hangs laptop for 10 seconds on
boot/modprobe
Status in “linux” package in Ubuntu:
Triaged
Bug description:
When I received this laptop I installed a new half size mini PCIE wireless card (Intel based) I noticed after installing that Ubuntu 13.10 (kernel 3.11.0-14) hangs for 10 seconds early in the boot process. It continues after that.
The screen freezes and the fans start spinning very hard. The last dmesg line before the pause is a info message about acer-wmi. When modprobing this module after boot the same symptoms occur. Ubuntu hangs, and reacts normally after 10 seconds. So, clearly something is wrong with acer-wmi. Maybe it should not be loaded with this laptop version, or it has a bug in it. I will add a dmesg from a boot with acer-wmi enabled.
WORKAROUND: I blacklisted acer-wmi in /etc/modprobe.d/blacklist.conf
and updated initramfs. Now ubuntu boots as it should without hanging.
No functionality appears to be lost. Bluetooth and wifi work, also the
volume keys.
WORKAROUND: When I remove the wireless card or reinstall the old
original one modprobing acer-wmi finishes immediately and succesfully
with no hangs.
---
ApportVersion: 2.12.5-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: peter 1729 F.... pulseaudio
DistroRelease: Ubuntu 13.10
HibernationDevice: RESUME=UUID=0ef58455-0f7e-412c-865b-a22b63f559d9
InstallationDate: Installed on 2013-12-19 (0 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: Acer Aspire 7740
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-14-generic root=UUID=4333334c-62c1-414f-8227-e09a5f9da742 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.11.0-14.21-generic 3.11.7
RelatedPackageVersions:
linux-restricted-modules-3.11.0-14-generic N/A
linux-backports-modules-3.11.0-14-generic N/A
linux-firmware 1.116
Tags: saucy
Uname: Linux 3.11.0-14-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip libvirtd lpadmin plugdev sambashare sudo
dmi.bios.date: 07/29/2010
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: V1.27
dmi.board.asset.tag: No Asset Tag
dmi.board.name: Aspire 7740
dmi.board.vendor: Acer
dmi.board.version: V1.27
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.27
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvrV1.27:bd07/29/2010:svnAcer:pnAspire7740:pvrV1.27:rvnAcer:rnAspire7740:rvrV1.27:cvnAcer:ct10:cvrV1.27:
dmi.product.name: Aspire 7740
dmi.product.version: V1.27
dmi.sys.vendor: Acer
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