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[Bug 1265714] Re: 056a:0319 Wacom Bamboo Pad is not communicating with system

 

apport information

** Tags added: saucy

** Tags added: xserver

** Package changed: linux (Ubuntu) => xf86-input-wacom

** Tags added: apport-collected

** Description changed:

  I've bought Wacom Bamboo Pad "wireless".
  lsusb found it but thats all. Tablet not working with last Ubuntu LTS, Saucy and Trusty alpha too.
  This is lsusb:
  Bus 002 Device 006: ID 056a:0319 Wacom Co., Ltd 
  Couldn't open device, some information will be missing
  Device Descriptor:
    bLength                18
    bDescriptorType         1
    bcdUSB               2.00
    bDeviceClass            0 (Defined at Interface level)
    bDeviceSubClass         0 
    bDeviceProtocol         0 
    bMaxPacketSize0        64
    idVendor           0x056a Wacom Co., Ltd
    idProduct          0x0319 
    bcdDevice            1.02
    iManufacturer           1 
    iProduct                2 
    iSerial                 0 
    bNumConfigurations      1
    Configuration Descriptor:
      bLength                 9
      bDescriptorType         2
      wTotalLength          109
      bNumInterfaces          4
      bConfigurationValue     1
      iConfiguration          0 
      bmAttributes         0x80
        (Bus Powered)
      MaxPower               98mA
      Interface Descriptor:
        bLength                 9
        bDescriptorType         4
        bInterfaceNumber        0
        bAlternateSetting       0
        bNumEndpoints           1
        bInterfaceClass         3 Human Interface Device
        bInterfaceSubClass      0 No Subclass
        bInterfaceProtocol      0 None
        iInterface              0 
          HID Device Descriptor:
            bLength                 9
            bDescriptorType        33
            bcdHID               1.10
            bCountryCode            0 Not supported
            bNumDescriptors         1
            bDescriptorType        34 Report
            wDescriptorLength      99
           Report Descriptors: 
             ** UNAVAILABLE **
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x81  EP 1 IN
          bmAttributes            3
            Transfer Type            Interrupt
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0010  1x 16 bytes
          bInterval               4
      Interface Descriptor:
        bLength                 9
        bDescriptorType         4
        bInterfaceNumber        1
        bAlternateSetting       0
        bNumEndpoints           1
        bInterfaceClass         3 Human Interface Device
        bInterfaceSubClass      0 No Subclass
        bInterfaceProtocol      0 None
        iInterface              0 
          HID Device Descriptor:
            bLength                 9
            bDescriptorType        33
            bcdHID               1.10
            bCountryCode            0 Not supported
            bNumDescriptors         1
            bDescriptorType        34 Report
            wDescriptorLength     129
           Report Descriptors: 
             ** UNAVAILABLE **
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x82  EP 2 IN
          bmAttributes            3
            Transfer Type            Interrupt
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0009  1x 9 bytes
          bInterval               2
      Interface Descriptor:
        bLength                 9
        bDescriptorType         4
        bInterfaceNumber        2
        bAlternateSetting       0
        bNumEndpoints           1
        bInterfaceClass         3 Human Interface Device
        bInterfaceSubClass      0 No Subclass
        bInterfaceProtocol      0 None
        iInterface              0 
          HID Device Descriptor:
            bLength                 9
            bDescriptorType        33
            bcdHID               1.10
            bCountryCode           33 US
            bNumDescriptors         1
            bDescriptorType        34 Report
            wDescriptorLength      43
           Report Descriptors: 
             ** UNAVAILABLE **
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x83  EP 3 IN
          bmAttributes            3
            Transfer Type            Interrupt
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0009  1x 9 bytes
          bInterval               8
      Interface Descriptor:
        bLength                 9
        bDescriptorType         4
        bInterfaceNumber        3
        bAlternateSetting       0
        bNumEndpoints           1
        bInterfaceClass         3 Human Interface Device
        bInterfaceSubClass      0 No Subclass
        bInterfaceProtocol      0 None
        iInterface              0 
          HID Device Descriptor:
            bLength                 9
            bDescriptorType        33
            bcdHID               1.10
            bCountryCode            0 Not supported
            bNumDescriptors         1
            bDescriptorType        34 Report
            wDescriptorLength      53
           Report Descriptors: 
             ** UNAVAILABLE **
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x84  EP 4 IN
          bmAttributes            3
            Transfer Type            Interrupt
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0020  1x 32 bytes
          bInterval               4
  ------------------------------------------------------------------------------------
  
  And this is X input
  psenik@psenik-K50IN:~$ xsetwacom -v --list devices
  ... Display is '(null)'.
  ... 'list' requested.
  ... Found device 'Virtual core XTEST pointer' (4).
  ... Found device 'Virtual core XTEST keyboard' (5).
  ... Found device 'Power Button' (6).
  ... Found device 'Video Bus' (7).
  ... Found device 'Power Button' (8).
  ... Found device 'Sleep Button' (9).
  ... Found device 'CNF7129' (10).
  ... Found device 'Asus Laptop extra buttons' (11).
  ... Found device 'AT Translated Set 2 keyboard' (12).
  ... Found device 'ETPS/2 Elantech Touchpad' (13).
  ---------------------------------------------------------------------
  there is not Wacom absolutely, why?
+ --- 
+ ApportVersion: 2.12.5-0ubuntu2.2
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  psenik     1870 F.... pulseaudio
+  /dev/snd/pcmC0D0p:   psenik     1870 F...m pulseaudio
+ DistroRelease: Ubuntu 13.10
+ HibernationDevice: RESUME=UUID=c3a93fb5-1533-4488-9888-f43b51750c72
+ InstallationDate: Installed on 2014-01-04 (0 days ago)
+ InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
+ Lsusb:
+  Bus 001 Device 003: ID 04f2:b071 Chicony Electronics Co., Ltd 2.0M UVC Webcam / CNF7129
+  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+  Bus 002 Device 002: ID 056a:0319 Wacom Co., Ltd 
+  Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
+ MachineType: ASUSTeK Computer Inc. K50IN
+ MarkForUpload: True
+ NonfreeKernelModules: nvidia
+ Package: linux (not installed)
+ ProcEnviron:
+  TERM=xterm
+  PATH=(custom, no user)
+  XDG_RUNTIME_DIR=<set>
+  LANG=cs_CZ.UTF-8
+  SHELL=/bin/bash
+ ProcFB:
+  
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-15-generic root=UUID=796cd1c7-5a95-43e2-a830-e9885806b1e8 ro persistent quiet splash
+ ProcVersionSignature: Ubuntu 3.11.0-15.23-generic 3.11.10
+ RelatedPackageVersions:
+  linux-restricted-modules-3.11.0-15-generic N/A
+  linux-backports-modules-3.11.0-15-generic  N/A
+  linux-firmware                             1.116
+ RfKill:
+  0: phy0: Wireless LAN
+  	Soft blocked: no
+  	Hard blocked: no
+ Tags:  saucy
+ Uname: Linux 3.11.0-15-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ WifiSyslog:
+  
+ dmi.bios.date: 05/26/2009
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: 208
+ dmi.board.asset.tag: ATN12345678901234567
+ dmi.board.name: K50IN
+ dmi.board.vendor: ASUSTeK Computer Inc.
+ dmi.board.version: 1.0
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: ASUSTeK Computer Inc.
+ dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr208:bd05/26/2009:svnASUSTeKComputerInc.:pnK50IN:pvr1.0:rvnASUSTeKComputerInc.:rnK50IN:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr:
+ dmi.product.name: K50IN
+ dmi.product.version: 1.0
+ dmi.sys.vendor: ASUSTeK Computer Inc.

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1265714/+attachment/3940972/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1265714

Title:
  056a:0319 Wacom Bamboo Pad is not communicating with system

Status in Xf86 Input Wacom:
  In Progress

Bug description:
  I've bought Wacom Bamboo Pad "wireless".
  lsusb found it but thats all. Tablet not working with last Ubuntu LTS, Saucy and Trusty alpha too.
  This is lsusb:
  Bus 002 Device 006: ID 056a:0319 Wacom Co., Ltd 
  Couldn't open device, some information will be missing
  Device Descriptor:
    bLength                18
    bDescriptorType         1
    bcdUSB               2.00
    bDeviceClass            0 (Defined at Interface level)
    bDeviceSubClass         0 
    bDeviceProtocol         0 
    bMaxPacketSize0        64
    idVendor           0x056a Wacom Co., Ltd
    idProduct          0x0319 
    bcdDevice            1.02
    iManufacturer           1 
    iProduct                2 
    iSerial                 0 
    bNumConfigurations      1
    Configuration Descriptor:
      bLength                 9
      bDescriptorType         2
      wTotalLength          109
      bNumInterfaces          4
      bConfigurationValue     1
      iConfiguration          0 
      bmAttributes         0x80
        (Bus Powered)
      MaxPower               98mA
      Interface Descriptor:
        bLength                 9
        bDescriptorType         4
        bInterfaceNumber        0
        bAlternateSetting       0
        bNumEndpoints           1
        bInterfaceClass         3 Human Interface Device
        bInterfaceSubClass      0 No Subclass
        bInterfaceProtocol      0 None
        iInterface              0 
          HID Device Descriptor:
            bLength                 9
            bDescriptorType        33
            bcdHID               1.10
            bCountryCode            0 Not supported
            bNumDescriptors         1
            bDescriptorType        34 Report
            wDescriptorLength      99
           Report Descriptors: 
             ** UNAVAILABLE **
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x81  EP 1 IN
          bmAttributes            3
            Transfer Type            Interrupt
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0010  1x 16 bytes
          bInterval               4
      Interface Descriptor:
        bLength                 9
        bDescriptorType         4
        bInterfaceNumber        1
        bAlternateSetting       0
        bNumEndpoints           1
        bInterfaceClass         3 Human Interface Device
        bInterfaceSubClass      0 No Subclass
        bInterfaceProtocol      0 None
        iInterface              0 
          HID Device Descriptor:
            bLength                 9
            bDescriptorType        33
            bcdHID               1.10
            bCountryCode            0 Not supported
            bNumDescriptors         1
            bDescriptorType        34 Report
            wDescriptorLength     129
           Report Descriptors: 
             ** UNAVAILABLE **
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x82  EP 2 IN
          bmAttributes            3
            Transfer Type            Interrupt
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0009  1x 9 bytes
          bInterval               2
      Interface Descriptor:
        bLength                 9
        bDescriptorType         4
        bInterfaceNumber        2
        bAlternateSetting       0
        bNumEndpoints           1
        bInterfaceClass         3 Human Interface Device
        bInterfaceSubClass      0 No Subclass
        bInterfaceProtocol      0 None
        iInterface              0 
          HID Device Descriptor:
            bLength                 9
            bDescriptorType        33
            bcdHID               1.10
            bCountryCode           33 US
            bNumDescriptors         1
            bDescriptorType        34 Report
            wDescriptorLength      43
           Report Descriptors: 
             ** UNAVAILABLE **
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x83  EP 3 IN
          bmAttributes            3
            Transfer Type            Interrupt
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0009  1x 9 bytes
          bInterval               8
      Interface Descriptor:
        bLength                 9
        bDescriptorType         4
        bInterfaceNumber        3
        bAlternateSetting       0
        bNumEndpoints           1
        bInterfaceClass         3 Human Interface Device
        bInterfaceSubClass      0 No Subclass
        bInterfaceProtocol      0 None
        iInterface              0 
          HID Device Descriptor:
            bLength                 9
            bDescriptorType        33
            bcdHID               1.10
            bCountryCode            0 Not supported
            bNumDescriptors         1
            bDescriptorType        34 Report
            wDescriptorLength      53
           Report Descriptors: 
             ** UNAVAILABLE **
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x84  EP 4 IN
          bmAttributes            3
            Transfer Type            Interrupt
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0020  1x 32 bytes
          bInterval               4
  ------------------------------------------------------------------------------------

  And this is X input
  psenik@psenik-K50IN:~$ xsetwacom -v --list devices
  ... Display is '(null)'.
  ... 'list' requested.
  ... Found device 'Virtual core XTEST pointer' (4).
  ... Found device 'Virtual core XTEST keyboard' (5).
  ... Found device 'Power Button' (6).
  ... Found device 'Video Bus' (7).
  ... Found device 'Power Button' (8).
  ... Found device 'Sleep Button' (9).
  ... Found device 'CNF7129' (10).
  ... Found device 'Asus Laptop extra buttons' (11).
  ... Found device 'AT Translated Set 2 keyboard' (12).
  ... Found device 'ETPS/2 Elantech Touchpad' (13).
  ---------------------------------------------------------------------
  there is not Wacom absolutely, why?
  --- 
  ApportVersion: 2.12.5-0ubuntu2.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  psenik     1870 F.... pulseaudio
   /dev/snd/pcmC0D0p:   psenik     1870 F...m pulseaudio
  DistroRelease: Ubuntu 13.10
  HibernationDevice: RESUME=UUID=c3a93fb5-1533-4488-9888-f43b51750c72
  InstallationDate: Installed on 2014-01-04 (0 days ago)
  InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
  Lsusb:
   Bus 001 Device 003: ID 04f2:b071 Chicony Electronics Co., Ltd 2.0M UVC Webcam / CNF7129
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
   Bus 002 Device 002: ID 056a:0319 Wacom Co., Ltd 
   Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  MachineType: ASUSTeK Computer Inc. K50IN
  MarkForUpload: True
  NonfreeKernelModules: nvidia
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=cs_CZ.UTF-8
   SHELL=/bin/bash
  ProcFB:
   
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-15-generic root=UUID=796cd1c7-5a95-43e2-a830-e9885806b1e8 ro persistent quiet splash
  ProcVersionSignature: Ubuntu 3.11.0-15.23-generic 3.11.10
  RelatedPackageVersions:
   linux-restricted-modules-3.11.0-15-generic N/A
   linux-backports-modules-3.11.0-15-generic  N/A
   linux-firmware                             1.116
  RfKill:
   0: phy0: Wireless LAN
   	Soft blocked: no
   	Hard blocked: no
  Tags:  saucy
  Uname: Linux 3.11.0-15-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  WifiSyslog:
   
  dmi.bios.date: 05/26/2009
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 208
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K50IN
  dmi.board.vendor: ASUSTeK Computer Inc.
  dmi.board.version: 1.0
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK Computer Inc.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr208:bd05/26/2009:svnASUSTeKComputerInc.:pnK50IN:pvr1.0:rvnASUSTeKComputerInc.:rnK50IN:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr:
  dmi.product.name: K50IN
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK Computer Inc.

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References