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[Bug 1216583] Re: 14e4:16bc Sandisk ExtremePro 32GB not readable in Acer Aspire V3-571G

  Thread Previous • Date Previous • • Thread Next 
Detlef, the linux-mmc maintainers always like to know the latest BIOS is installed. As well, as per http://us.acer.com/ac/en/US/content/drivers, an update to your BIOS is available (2.17). If you update to this following https://help.ubuntu.com/community/BiosUpdate does it change anything?  If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Thank you for your understanding.

** Tags removed: kernel-bug-exists-upstream-v3.13-rc6
** Tags added: kernel-bug-exists-upstream-3.13

** Summary changed:

- 14e4:16bc Sandisk ExtremePro 32GB not readable in Acer Aspire V3-571G
+ 14e4:16bc [Acer Aspire V3-571G] Sandisk ExtremePro 32GB not readable

** Tags removed: latest-bios-v2.15
** Tags added: bios-outdated-v2.17

** Description changed:

  I have an Acer Aspire V3-571G with ubuntu 12.04.2 an problems too, with
  the cardreader. The new card (Sandisk ExtremePro 32GB) doesn't work with
  ubuntu. With Windows 8 it works. My old card ADATA 16 GB class 10 works
  fine with ubuntu.
+ 
+ Upstream URL: permalink.gmane.org/gmane.linux.kernel.mmc/22822
  
  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: linux-image-3.5.0-39-generic 3.5.0-39.60~precise1
  ProcVersionSignature: Ubuntu 3.5.0-39.60~precise1-generic 3.5.7.17
  Uname: Linux 3.5.0-39-generic x86_64
  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.25.
  ApportVersion: 2.0.1-0ubuntu17.4
  Architecture: amd64
  ArecordDevices:
   **** List of CAPTURE Hardware Devices ****
   card 0: PCH [HDA Intel PCH], device 0: ALC269VB Analog [ALC269VB Analog]
     Subdevices: 1/1
     Subdevice #0: subdevice #0
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  muede      1817 F.... pulseaudio
  CRDA:
   country DE:
    (2400 - 2483 @ 40), (N/A, 20)
    (5150 - 5250 @ 40), (N/A, 20), NO-OUTDOOR
    (5250 - 5350 @ 40), (N/A, 20), NO-OUTDOOR, DFS
    (5470 - 5725 @ 40), (N/A, 26), DFS
  Card0.Amixer.info:
   Card hw:0 'PCH'/'HDA Intel PCH at 0xb3610000 irq 45'
     Mixer name	: 'Intel PantherPoint HDMI'
     Components	: 'HDA:10ec0269,10250647,00100100 HDA:80862806,80860101,00100000'
     Controls      : 29
     Simple ctrls  : 13
  Date: Sun Aug 25 15:50:34 2013
  HibernationDevice: RESUME=UUID=a139e692-0327-4f65-9a51-256cdcb1681e
  InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release amd64 (20130213)
  MachineType: Acer Aspire V3-571G
  MarkForUpload: True
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=de_DE.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-39-generic root=UUID=85259d26-9563-45e4-a36f-8f6c19ac62aa ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.5.0-39-generic N/A
   linux-backports-modules-3.5.0-39-generic  N/A
   linux-firmware                            1.79.6
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/25/2012
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V2.11
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: VA50_HC_CR
  dmi.board.vendor: Acer
  dmi.board.version: Type2 - Board Version
  dmi.chassis.type: 10
  dmi.chassis.vendor: Insyde Corp.
  dmi.chassis.version: V2.11
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.11:bd12/25/2012:svnAcer:pnAspireV3-571G:pvrV2.11:rvnAcer:rnVA50_HC_CR:rvrType2-BoardVersion:cvnInsydeCorp.:ct10:cvrV2.11:
  dmi.product.name: Aspire V3-571G
  dmi.product.version: V2.11
  dmi.sys.vendor: Acer
  ---
  ApportVersion: 2.12.1-0ubuntu2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     2816 F.... pulseaudio
                        ubuntu     4677 F.... pulseaudio
  CasperVersion: 1.336
  DistroRelease: Ubuntu 13.10
  LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130827)
  MachineType: Acer Aspire V3-571G
  MarkForUpload: True
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
  ProcVersionSignature: Ubuntu 3.11.0-4.9-generic 3.11.0-rc7
  RelatedPackageVersions:
   linux-restricted-modules-3.11.0-4-generic N/A
   linux-backports-modules-3.11.0-4-generic  N/A
   linux-firmware                            1.113
  Tags:  saucy
  Uname: Linux 3.11.0-4-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  dmi.bios.date: 03/11/2013
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V2.15
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: VA50_HC_CR
  dmi.board.vendor: Acer
  dmi.board.version: Type2 - Board Version
  dmi.chassis.type: 10
  dmi.chassis.vendor: Insyde Corp.
  dmi.chassis.version: V2.15
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.15:bd03/11/2013:svnAcer:pnAspireV3-571G:pvrV2.15:rvnAcer:rnVA50_HC_CR:rvrType2-BoardVersion:cvnInsydeCorp.:ct10:cvrV2.15:
  dmi.product.name: Aspire V3-571G
  dmi.product.version: V2.15
  dmi.sys.vendor: Acer

** Description changed:

  I have an Acer Aspire V3-571G with ubuntu 12.04.2 an problems too, with
  the cardreader. The new card (Sandisk ExtremePro 32GB) doesn't work with
  ubuntu. With Windows 8 it works. My old card ADATA 16 GB class 10 works
  fine with ubuntu.
  
- Upstream URL: permalink.gmane.org/gmane.linux.kernel.mmc/22822
+ Upstream URL: http://thread.gmane.org/gmane.linux.kernel.mmc/22822
  
  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: linux-image-3.5.0-39-generic 3.5.0-39.60~precise1
  ProcVersionSignature: Ubuntu 3.5.0-39.60~precise1-generic 3.5.7.17
  Uname: Linux 3.5.0-39-generic x86_64
  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.25.
  ApportVersion: 2.0.1-0ubuntu17.4
  Architecture: amd64
  ArecordDevices:
   **** List of CAPTURE Hardware Devices ****
   card 0: PCH [HDA Intel PCH], device 0: ALC269VB Analog [ALC269VB Analog]
     Subdevices: 1/1
     Subdevice #0: subdevice #0
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  muede      1817 F.... pulseaudio
  CRDA:
   country DE:
    (2400 - 2483 @ 40), (N/A, 20)
    (5150 - 5250 @ 40), (N/A, 20), NO-OUTDOOR
    (5250 - 5350 @ 40), (N/A, 20), NO-OUTDOOR, DFS
    (5470 - 5725 @ 40), (N/A, 26), DFS
  Card0.Amixer.info:
   Card hw:0 'PCH'/'HDA Intel PCH at 0xb3610000 irq 45'
     Mixer name	: 'Intel PantherPoint HDMI'
     Components	: 'HDA:10ec0269,10250647,00100100 HDA:80862806,80860101,00100000'
     Controls      : 29
     Simple ctrls  : 13
  Date: Sun Aug 25 15:50:34 2013
  HibernationDevice: RESUME=UUID=a139e692-0327-4f65-9a51-256cdcb1681e
  InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release amd64 (20130213)
  MachineType: Acer Aspire V3-571G
  MarkForUpload: True
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=de_DE.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-39-generic root=UUID=85259d26-9563-45e4-a36f-8f6c19ac62aa ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.5.0-39-generic N/A
   linux-backports-modules-3.5.0-39-generic  N/A
   linux-firmware                            1.79.6
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/25/2012
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V2.11
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: VA50_HC_CR
  dmi.board.vendor: Acer
  dmi.board.version: Type2 - Board Version
  dmi.chassis.type: 10
  dmi.chassis.vendor: Insyde Corp.
  dmi.chassis.version: V2.11
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.11:bd12/25/2012:svnAcer:pnAspireV3-571G:pvrV2.11:rvnAcer:rnVA50_HC_CR:rvrType2-BoardVersion:cvnInsydeCorp.:ct10:cvrV2.11:
  dmi.product.name: Aspire V3-571G
  dmi.product.version: V2.11
  dmi.sys.vendor: Acer
  ---
  ApportVersion: 2.12.1-0ubuntu2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     2816 F.... pulseaudio
                        ubuntu     4677 F.... pulseaudio
  CasperVersion: 1.336
  DistroRelease: Ubuntu 13.10
  LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130827)
  MachineType: Acer Aspire V3-571G
  MarkForUpload: True
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
  ProcVersionSignature: Ubuntu 3.11.0-4.9-generic 3.11.0-rc7
  RelatedPackageVersions:
   linux-restricted-modules-3.11.0-4-generic N/A
   linux-backports-modules-3.11.0-4-generic  N/A
   linux-firmware                            1.113
  Tags:  saucy
  Uname: Linux 3.11.0-4-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  dmi.bios.date: 03/11/2013
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V2.15
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: VA50_HC_CR
  dmi.board.vendor: Acer
  dmi.board.version: Type2 - Board Version
  dmi.chassis.type: 10
  dmi.chassis.vendor: Insyde Corp.
  dmi.chassis.version: V2.15
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.15:bd03/11/2013:svnAcer:pnAspireV3-571G:pvrV2.15:rvnAcer:rnVA50_HC_CR:rvrType2-BoardVersion:cvnInsydeCorp.:ct10:cvrV2.15:
  dmi.product.name: Aspire V3-571G
  dmi.product.version: V2.15
  dmi.sys.vendor: Acer

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1216583

Title:
  14e4:16bc [Acer Aspire V3-571G] Sandisk ExtremePro 32GB not readable

Status in The Linux Kernel:
  Unknown
Status in “linux” package in Ubuntu:
  Triaged

Bug description:
  I have an Acer Aspire V3-571G with ubuntu 12.04.2 an problems too,
  with the cardreader. The new card (Sandisk ExtremePro 32GB) doesn't
  work with ubuntu. With Windows 8 it works. My old card ADATA 16 GB
  class 10 works fine with ubuntu.

  Upstream URL: http://thread.gmane.org/gmane.linux.kernel.mmc/22822

  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: linux-image-3.5.0-39-generic 3.5.0-39.60~precise1
  ProcVersionSignature: Ubuntu 3.5.0-39.60~precise1-generic 3.5.7.17
  Uname: Linux 3.5.0-39-generic x86_64
  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.25.
  ApportVersion: 2.0.1-0ubuntu17.4
  Architecture: amd64
  ArecordDevices:
   **** List of CAPTURE Hardware Devices ****
   card 0: PCH [HDA Intel PCH], device 0: ALC269VB Analog [ALC269VB Analog]
     Subdevices: 1/1
     Subdevice #0: subdevice #0
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  muede      1817 F.... pulseaudio
  CRDA:
   country DE:
    (2400 - 2483 @ 40), (N/A, 20)
    (5150 - 5250 @ 40), (N/A, 20), NO-OUTDOOR
    (5250 - 5350 @ 40), (N/A, 20), NO-OUTDOOR, DFS
    (5470 - 5725 @ 40), (N/A, 26), DFS
  Card0.Amixer.info:
   Card hw:0 'PCH'/'HDA Intel PCH at 0xb3610000 irq 45'
     Mixer name	: 'Intel PantherPoint HDMI'
     Components	: 'HDA:10ec0269,10250647,00100100 HDA:80862806,80860101,00100000'
     Controls      : 29
     Simple ctrls  : 13
  Date: Sun Aug 25 15:50:34 2013
  HibernationDevice: RESUME=UUID=a139e692-0327-4f65-9a51-256cdcb1681e
  InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release amd64 (20130213)
  MachineType: Acer Aspire V3-571G
  MarkForUpload: True
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=de_DE.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-39-generic root=UUID=85259d26-9563-45e4-a36f-8f6c19ac62aa ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.5.0-39-generic N/A
   linux-backports-modules-3.5.0-39-generic  N/A
   linux-firmware                            1.79.6
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/25/2012
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V2.11
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: VA50_HC_CR
  dmi.board.vendor: Acer
  dmi.board.version: Type2 - Board Version
  dmi.chassis.type: 10
  dmi.chassis.vendor: Insyde Corp.
  dmi.chassis.version: V2.11
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.11:bd12/25/2012:svnAcer:pnAspireV3-571G:pvrV2.11:rvnAcer:rnVA50_HC_CR:rvrType2-BoardVersion:cvnInsydeCorp.:ct10:cvrV2.11:
  dmi.product.name: Aspire V3-571G
  dmi.product.version: V2.11
  dmi.sys.vendor: Acer
  ---
  ApportVersion: 2.12.1-0ubuntu2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     2816 F.... pulseaudio
                        ubuntu     4677 F.... pulseaudio
  CasperVersion: 1.336
  DistroRelease: Ubuntu 13.10
  LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130827)
  MachineType: Acer Aspire V3-571G
  MarkForUpload: True
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
  ProcVersionSignature: Ubuntu 3.11.0-4.9-generic 3.11.0-rc7
  RelatedPackageVersions:
   linux-restricted-modules-3.11.0-4-generic N/A
   linux-backports-modules-3.11.0-4-generic  N/A
   linux-firmware                            1.113
  Tags:  saucy
  Uname: Linux 3.11.0-4-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  dmi.bios.date: 03/11/2013
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V2.15
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: VA50_HC_CR
  dmi.board.vendor: Acer
  dmi.board.version: Type2 - Board Version
  dmi.chassis.type: 10
  dmi.chassis.vendor: Insyde Corp.
  dmi.chassis.version: V2.15
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.15:bd03/11/2013:svnAcer:pnAspireV3-571G:pvrV2.15:rvnAcer:rnVA50_HC_CR:rvrType2-BoardVersion:cvnInsydeCorp.:ct10:cvrV2.15:
  dmi.product.name: Aspire V3-571G
  dmi.product.version: V2.15
  dmi.sys.vendor: Acer

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References

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