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Message #54692
[Bug 1306712] Re: trusty on Intel NUC, xc5000 firmware load kills all USB
apport information
** Tags added: apport-collected
** Description changed:
Hello,
Intel NUC D54250WYK, kernel 3.13.0-23-generic x86_64, Trusty 14.10,
package linux-firmware-nonfree 1.14ubuntu1
Installed and updated trusty 2 days ago, also updated select libs
yesterday trying to debug this issue. Issue seems to be with firmware
load and the usb subsystem. When Hauppauge 950Q inserted to usb port,
kernel sees it and reports what appears to be normal device recognition.
As soon as an application tries to access the Hauppauge device, there
are problems. Two examples can make it fail repeatedly.
Fail case #1)
With Hauppauge inserted into usb port, as root, run lsusb -v
it aborts when trying to ennumerate the Hauppauge device.
Bus 002 Device 004: ID 2040:7200 Hauppauge
lsusb: gconv.c:74: __gconv: Assertion `outbuf != ((void *)0) && *outbuf != ((void *)0)' failed.
Aborted (core dumped)
This failure is non-harmful as the USB bus is still active and devices
plugged into usb still function.
Fail case #2)
With Hauppauge inserted, run VLC and choose to capture the video device.
VLC runs, kernel reports the firmware load starting, and completing. As
soon as firmware load completes, the USB bus and all devices plugged in
there are cut down. Unplug and replug USB devices has no effect, and
additional usb plug events are not seen or reported by kernel. Power
off to recover.
Tried debugging a little. The linux-firmware-nonfree package provides
dvb-fe-xc5000-1.6.114.fw, but the kernel asks to load a newer version,
dvb-fe-xc5000c-4.1.30.7.fw. I got newer version from kernellabs.com and
tried it. Behavior is the same.
Note- this device is known to work. I have it working in ubuntu 11.10
32bit, and in ubuntu 12.04 64bit.
My kyb, mouse, and network card are all usb. Do not have a wired
ethernet connection to gain access (via ssh) after usb goes away.. Will
get that today but I don't know where to focus debug effort next.
Gladly assist with additional debug.
Attachment: output from ubuntu-bug linux with Hauppauge device mounted
+ ---
+ ApportVersion: 2.14.1-0ubuntu1
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC2: ajm 1479 F.... pulseaudio
+ /dev/snd/controlC0: ajm 1479 F.... pulseaudio
+ /dev/snd/controlC1: ajm 1479 F.... pulseaudio
+ DistroRelease: Ubuntu 14.04
+ HibernationDevice: RESUME=UUID=3bd759c8-c3a6-478a-be0f-33979c43a52b
+ InstallationDate: Installed on 2014-04-08 (2 days ago)
+ InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Beta amd64 (20140326)
+ IwConfig:
+ usb0 no wireless extensions.
+
+ eth0 no wireless extensions.
+
+ lo no wireless extensions.
+ Package: linux (not installed)
+ ProcEnviron:
+ TERM=xterm
+ PATH=(custom, no user)
+ LANG=en_US.UTF-8
+ SHELL=/bin/bash
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-23-generic.efi.signed root=UUID=7600946f-7e95-4c85-8e0e-e056733d7a20 ro
+ ProcVersionSignature: Ubuntu 3.13.0-23.45-generic 3.13.8
+ PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
+ RelatedPackageVersions:
+ linux-restricted-modules-3.13.0-23-generic N/A
+ linux-backports-modules-3.13.0-23-generic N/A
+ linux-firmware 1.127
+ RfKill:
+
+ Tags: trusty
+ Uname: Linux 3.13.0-23-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups:
+
+ WifiSyslog:
+
+ _MarkForUpload: True
+ dmi.bios.date: 03/03/2014
+ dmi.bios.vendor: Intel Corp.
+ dmi.bios.version: WYLPT10H.86A.0025.2014.0303.1008
+ dmi.board.name: D54250WYK
+ dmi.board.vendor: Intel Corporation
+ dmi.board.version: H13922-303
+ dmi.chassis.type: 3
+ dmi.modalias: dmi:bvnIntelCorp.:bvrWYLPT10H.86A.0025.2014.0303.1008:bd03/03/2014:svn:pn:pvr:rvnIntelCorporation:rnD54250WYK:rvrH13922-303:cvn:ct3:cvr:
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1306712/+attachment/4081363/+files/AlsaInfo.txt
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1306712
Title:
trusty on Intel NUC, xc5000 firmware load kills all USB
Status in “linux” package in Ubuntu:
Confirmed
Bug description:
Hello,
Intel NUC D54250WYK, kernel 3.13.0-23-generic x86_64, Trusty 14.10,
package linux-firmware-nonfree 1.14ubuntu1
Installed and updated trusty 2 days ago, also updated select libs
yesterday trying to debug this issue. Issue seems to be with firmware
load and the usb subsystem. When Hauppauge 950Q inserted to usb
port, kernel sees it and reports what appears to be normal device
recognition. As soon as an application tries to access the Hauppauge
device, there are problems. Two examples can make it fail repeatedly.
Fail case #1)
With Hauppauge inserted into usb port, as root, run lsusb -v
it aborts when trying to ennumerate the Hauppauge device.
Bus 002 Device 004: ID 2040:7200 Hauppauge
lsusb: gconv.c:74: __gconv: Assertion `outbuf != ((void *)0) && *outbuf != ((void *)0)' failed.
Aborted (core dumped)
This failure is non-harmful as the USB bus is still active and devices
plugged into usb still function.
Fail case #2)
With Hauppauge inserted, run VLC and choose to capture the video device.
VLC runs, kernel reports the firmware load starting, and completing.
As soon as firmware load completes, the USB bus and all devices
plugged in there are cut down. Unplug and replug USB devices has no
effect, and additional usb plug events are not seen or reported by
kernel. Power off to recover.
Tried debugging a little. The linux-firmware-nonfree package provides
dvb-fe-xc5000-1.6.114.fw, but the kernel asks to load a newer version,
dvb-fe-xc5000c-4.1.30.7.fw. I got newer version from kernellabs.com
and tried it. Behavior is the same.
Note- this device is known to work. I have it working in ubuntu 11.10
32bit, and in ubuntu 12.04 64bit.
My kyb, mouse, and network card are all usb. Do not have a wired
ethernet connection to gain access (via ssh) after usb goes away..
Will get that today but I don't know where to focus debug effort next.
Gladly assist with additional debug.
Attachment: output from ubuntu-bug linux with Hauppauge device mounted
---
ApportVersion: 2.14.1-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC2: ajm 1479 F.... pulseaudio
/dev/snd/controlC0: ajm 1479 F.... pulseaudio
/dev/snd/controlC1: ajm 1479 F.... pulseaudio
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=3bd759c8-c3a6-478a-be0f-33979c43a52b
InstallationDate: Installed on 2014-04-08 (2 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Beta amd64 (20140326)
IwConfig:
usb0 no wireless extensions.
eth0 no wireless extensions.
lo no wireless extensions.
Package: linux (not installed)
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-23-generic.efi.signed root=UUID=7600946f-7e95-4c85-8e0e-e056733d7a20 ro
ProcVersionSignature: Ubuntu 3.13.0-23.45-generic 3.13.8
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-3.13.0-23-generic N/A
linux-backports-modules-3.13.0-23-generic N/A
linux-firmware 1.127
RfKill:
Tags: trusty
Uname: Linux 3.13.0-23-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
WifiSyslog:
_MarkForUpload: True
dmi.bios.date: 03/03/2014
dmi.bios.vendor: Intel Corp.
dmi.bios.version: WYLPT10H.86A.0025.2014.0303.1008
dmi.board.name: D54250WYK
dmi.board.vendor: Intel Corporation
dmi.board.version: H13922-303
dmi.chassis.type: 3
dmi.modalias: dmi:bvnIntelCorp.:bvrWYLPT10H.86A.0025.2014.0303.1008:bd03/03/2014:svn:pn:pvr:rvnIntelCorporation:rnD54250WYK:rvrH13922-303:cvn:ct3:cvr:
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References
