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[Bug 1307552] Re: USB won't mount Samsung Convoy 3 phone

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: wb8nbs <wb8nbs@xxxxxxxxxxx>
Date: Mon, 21 Apr 2014 01:20:58 -0000
Reply-to: Bug 1307552 <1307552@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
apport information

** Tags added: apport-collected trusty

** Description changed:

  This flip phone  has a 32 gig SD card but does not AFIK use Android.
  There is a USB menu but the only option is "USB Mass Storage".  I
  believe however it uses MTP.  I do have a camera that mounts MTP OK so
  that is working.  The problem is similar to
  https://bugs.launchpad.net/ubuntu/+bug/151094 but I got no help there.
  Samsung support is useless, they only speak windows.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 12.10
  Package: linux-image-3.5.0-39-generic 3.5.0-39.60
  ProcVersionSignature: Ubuntu 3.5.0-39.60-generic 3.5.7.17
  Uname: Linux 3.5.0-39-generic x86_64
  ApportVersion: 2.6.1-0ubuntu13
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  jbh        2103 F.... pulseaudio
  Date: Mon Apr 14 09:40:59 2014
  GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit.
  HibernationDevice: RESUME=UUID=cf4ea02f-f135-4bbf-b60e-556e7d36c1a4
  HotplugNewDevices:
   
  HotplugNewMounts:
   
  InstallationDate: Installed on 2012-11-15 (515 days ago)
  InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
  MachineType: ASUSTeK COMPUTER INC. N56VJ
  MarkForUpload: True
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-39-generic.efi.signed root=UUID=4941fe87-9e71-4835-8492-d5d02be5bc85 ro quiet splash pcie_aspm=force acpi_backlight=vendor vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.5.0-39-generic N/A
   linux-backports-modules-3.5.0-39-generic  N/A
   linux-firmware                            1.103
  SourcePackage: linux
  Symptom: storage
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/29/2012
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: N56VJ.203
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: N56VJ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN56VJ.203:bd08/29/2012:svnASUSTeKCOMPUTERINC.:pnN56VJ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN56VJ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: N56VJ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.
+ --- 
+ ApportVersion: 2.14.1-0ubuntu3
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  ubuntu     2728 F.... pulseaudio
+ CasperVersion: 1.340
+ CurrentDesktop: Unity
+ DistroRelease: Ubuntu 14.04
+ LiveMediaBuild: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
+ MachineType: ASUSTeK COMPUTER INC. N56VJ
+ Package: linux (not installed)
+ ProcEnviron:
+  TERM=xterm
+  PATH=(custom, no user)
+  XDG_RUNTIME_DIR=<set>
+  LANG=en_US.UTF-8
+  SHELL=/bin/bash
+ ProcFB:
+  0 inteldrmfb
+  1 nouveaufb
+ ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz.efi file=/cdrom/preseed/username.seed boot=casper quiet splash --
+ ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
+ RelatedPackageVersions:
+  linux-restricted-modules-3.13.0-24-generic N/A
+  linux-backports-modules-3.13.0-24-generic  N/A
+  linux-firmware                             1.127
+ Tags:  trusty
+ Uname: Linux 3.13.0-24-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 08/29/2012
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: N56VJ.203
+ dmi.board.asset.tag: ATN12345678901234567
+ dmi.board.name: N56VJ
+ dmi.board.vendor: ASUSTeK COMPUTER INC.
+ dmi.board.version: 1.0
+ dmi.chassis.asset.tag: No Asset Tag
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: ASUSTeK COMPUTER INC.
+ dmi.chassis.version: 1.0
+ dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN56VJ.203:bd08/29/2012:svnASUSTeKCOMPUTERINC.:pnN56VJ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN56VJ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
+ dmi.product.name: N56VJ
+ dmi.product.version: 1.0
+ dmi.sys.vendor: ASUSTeK COMPUTER INC.

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1307552/+attachment/4090563/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1307552

Title:
  USB won't mount Samsung Convoy 3 phone

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  This flip phone  has a 32 gig SD card but does not AFIK use Android.
  There is a USB menu but the only option is "USB Mass Storage".  I
  believe however it uses MTP.  I do have a camera that mounts MTP OK so
  that is working.  The problem is similar to
  https://bugs.launchpad.net/ubuntu/+bug/151094 but I got no help there.
  Samsung support is useless, they only speak windows.

  ProblemType: Bug
  DistroRelease: Ubuntu 12.10
  Package: linux-image-3.5.0-39-generic 3.5.0-39.60
  ProcVersionSignature: Ubuntu 3.5.0-39.60-generic 3.5.7.17
  Uname: Linux 3.5.0-39-generic x86_64
  ApportVersion: 2.6.1-0ubuntu13
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  jbh        2103 F.... pulseaudio
  Date: Mon Apr 14 09:40:59 2014
  GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit.
  HibernationDevice: RESUME=UUID=cf4ea02f-f135-4bbf-b60e-556e7d36c1a4
  HotplugNewDevices:
   
  HotplugNewMounts:
   
  InstallationDate: Installed on 2012-11-15 (515 days ago)
  InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
  MachineType: ASUSTeK COMPUTER INC. N56VJ
  MarkForUpload: True
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-39-generic.efi.signed root=UUID=4941fe87-9e71-4835-8492-d5d02be5bc85 ro quiet splash pcie_aspm=force acpi_backlight=vendor vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.5.0-39-generic N/A
   linux-backports-modules-3.5.0-39-generic  N/A
   linux-firmware                            1.103
  SourcePackage: linux
  Symptom: storage
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/29/2012
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: N56VJ.203
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: N56VJ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN56VJ.203:bd08/29/2012:svnASUSTeKCOMPUTERINC.:pnN56VJ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN56VJ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: N56VJ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.
  --- 
  ApportVersion: 2.14.1-0ubuntu3
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     2728 F.... pulseaudio
  CasperVersion: 1.340
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  LiveMediaBuild: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: ASUSTeK COMPUTER INC. N56VJ
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB:
   0 inteldrmfb
   1 nouveaufb
  ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz.efi file=/cdrom/preseed/username.seed boot=casper quiet splash --
  ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-24-generic N/A
   linux-backports-modules-3.13.0-24-generic  N/A
   linux-firmware                             1.127
  Tags:  trusty
  Uname: Linux 3.13.0-24-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 08/29/2012
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: N56VJ.203
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: N56VJ
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN56VJ.203:bd08/29/2012:svnASUSTeKCOMPUTERINC.:pnN56VJ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN56VJ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: N56VJ
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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References

[Bug 1307552] [NEW] USB won't mount Samsung Convoy 3 phone
From: wb8nbs, 2014-04-14