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[Bug 1310762] Re: [HP ZBook 15 Mobile Workstation] Ubuntu 14.04 random freeze and lock up

 

Dear Christopher,

Thank you for pointing out outdated BIOS. I upgraded my BIOS to the
latest version.

sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date output is:
L70 Ver. 01.07
01/10/2014

However, I can not tell more about lock ups because of problems with
nvidia-settings - no options are showed when I open Nvidia X Serves
Settings ( please see attached screenshot or link here -
https://dl.dropboxusercontent.com/u/4795668/Screen.jpg)

It seems like nvidia driver is installed (331, tested) but problem with
nvidia settings does not allow me to switch between nvidia/intel and
test whether BIOS update helped or not. I didn't have lock ups while
working on intel card.

Also tried to install prime-indicator package to switch between cards,
but it doesn't seem to work with latest updates in ubuntu 14.04 (tried
to uninstall/reinstall - didn't help) - application doesn't load. I have
the latest Ubuntu 14.04 updates installed (checked just before comment
submission).

Is there any other information I can provide to help with this issue?

Kind regards,
Iaroslav


** Attachment added: "Screenshot with nvidia settings"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1310762/+attachment/4101146/+files/Screen.jpg

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https://bugs.launchpad.net/bugs/1310762

Title:
  [HP ZBook 15 Mobile Workstation] Ubuntu 14.04 random freeze and lock
  up

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  Just upgraded to 14.04 and started to experience random freezes. Only
  workaround in to ctrl+alt+tab+F2 and ctrl+alt+tab+f7 to unfreeze
  laptop. Or hard reset.

  Currently happens when browser is open (occures for firefox,
  chromium).

  Switching from nouveau to nvidia proprietary drivers (tried both
  stable and updated version) didn't help.

  Is there any other information I can provide to help track and resolve
  this bug?

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xorg 1:7.7+1ubuntu8
  ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
  Uname: Linux 3.13.0-24-generic x86_64
  NonfreeKernelModules: nvidia
  .proc.driver.nvidia.gpus.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0'
  .proc.driver.nvidia.registry: Binary: ""
  .proc.driver.nvidia.version:
   NVRM version: NVIDIA UNIX x86_64 Kernel Module  331.38  Wed Jan  8 19:32:30 PST 2014
   GCC version:  gcc version 4.8.2 (Ubuntu 4.8.2-19ubuntu1)
  .tmp.unity.support.test.0:
   
  ApportVersion: 2.14.1-0ubuntu3
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  Date: Mon Apr 21 22:32:25 2014
  DistUpgraded: 2014-04-21 17:22:37,996 DEBUG enabling apt cron job
  DistroCodename: trusty
  DistroVariant: ubuntu
  DkmsStatus:
   bbswitch, 0.7, 3.13.0-24-generic, x86_64: installed
   nvidia-331-updates, 331.38, 3.13.0-24-generic, x86_64: installed
  ExtraDebuggingInterest: Yes, if not too technical
  GraphicsCard:
   Intel Corporation 4th Gen Core Processor Integrated Graphics Controller [8086:0416] (rev 06) (prog-if 00 [VGA controller])
     Subsystem: Hewlett-Packard Company Device [103c:1909]
   NVIDIA Corporation GK107GLM [Quadro K1100M] [10de:0ff6] (rev a1) (prog-if 00 [VGA controller])
     Subsystem: Hewlett-Packard Company Device [103c:1909]
  InstallationDate: Installed on 2014-01-13 (98 days ago)
  InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
  MachineType: Hewlett-Packard HP ZBook 15
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=66d5c91d-34a5-4682-ad13-5523786548db ro quiet splash
  SourcePackage: xorg
  UpgradeStatus: Upgraded to trusty on 2014-04-21 (0 days ago)
  dmi.bios.date: 10/25/2013
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: L70 Ver. 01.06
  dmi.board.name: 1909
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 94.47
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvrL70Ver.01.06:bd10/25/2013:svnHewlett-Packard:pnHPZBook15:pvrA3009DD10303:rvnHewlett-Packard:rn1909:rvrKBCVersion94.47:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP ZBook 15
  dmi.product.version: A3009DD10303
  dmi.sys.vendor: Hewlett-Packard
  version.compiz: compiz 1:0.9.11+14.04.20140409-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.52-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0-4ubuntu5
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0-4ubuntu5
  version.nvidia-graphics-drivers: nvidia-graphics-drivers N/A
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
  xserver.bootTime: Mon Apr 21 21:41:25 2014
  xserver.configfile: /etc/X11/xorg.conf
  xserver.errors:
   
  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.15.1-0ubuntu2

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