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[Bug 1317959] Re: [System Product Name, VIA VT1708S, Green Line Out, Rear] No sound at all

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: Spencer Deinum <spencerdeinum@xxxxxxxxx>
Date: Fri, 09 May 2014 17:07:01 -0000
Reply-to: Bug 1317959 <1317959@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
apport information

** Tags added: apport-collected

** Description changed:

  Recently upgraded kernel, using Intel HD audio.
  
  No longer getting any sound.
  
  Devices are all unmuted in alsamixer.
  
  Tried reinstalling alsa and reloading / restarting.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 13.10
  Package: alsa-base 1.0.25+dfsg-0ubuntu4
  ProcVersionSignature: Ubuntu 3.11.0-20.35-generic 3.11.10.6
  Uname: Linux 3.11.0-20-generic x86_64
  ApportVersion: 2.12.5-0ubuntu2.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  spencer   15009 F.... pulseaudio
  Date: Fri May  9 11:53:02 2014
  InstallationDate: Installed on 2013-08-15 (266 days ago)
  InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
  MarkForUpload: True
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
  Symptom_Card: Built-in Audio - HDA Intel PCH
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  spencer   15009 F.... pulseaudio
  Symptom_Jack: Green Line Out, Rear
  Symptom_Type: No sound at all
  Title: [System Product Name, VIA VT1708S, Green Line Out, Rear] No sound at all
  UpgradeStatus: Upgraded to saucy on 2013-10-18 (203 days ago)
  dmi.bios.date: 02/15/2012
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 0307
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: P8H77-I
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: Rev X.0x
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0307:bd02/15/2012:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnP8H77-I:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: System Product Name
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer
+ --- 
+ ApportVersion: 2.12.5-0ubuntu2.2
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  spencer    2534 F.... pulseaudio
+  /dev/snd/pcmC0D0p:   spencer    2534 F...m pulseaudio
+ DistroRelease: Ubuntu 13.10
+ HibernationDevice: RESUME=UUID=458f4a14-cd6a-44f1-a8ac-d1d7d3cf1b1e
+ InstallationDate: Installed on 2013-08-15 (266 days ago)
+ InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
+ MachineType: System manufacturer System Product Name
+ MarkForUpload: True
+ Package: linux 3.11.0.20.21
+ PackageArchitecture: amd64
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-20-generic root=UUID=93e2c262-86ad-44e0-ad2e-dd04f2490bfe ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 3.11.0-20.35-generic 3.11.10.6
+ RelatedPackageVersions:
+  linux-restricted-modules-3.11.0-20-generic N/A
+  linux-backports-modules-3.11.0-20-generic  N/A
+  linux-firmware                             1.116.2
+ RfKill:
+  
+ Tags:  saucy
+ Uname: Linux 3.11.0-20-generic x86_64
+ UpgradeStatus: Upgraded to saucy on 2014-05-09 (0 days ago)
+ UserGroups: adm audio cdrom dip libvirtd lpadmin netdev plugdev pulse pulse-access sambashare sudo video
+ dmi.bios.date: 02/15/2012
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: 0307
+ dmi.board.asset.tag: To be filled by O.E.M.
+ dmi.board.name: P8H77-I
+ dmi.board.vendor: ASUSTeK COMPUTER INC.
+ dmi.board.version: Rev X.0x
+ dmi.chassis.asset.tag: Asset-1234567890
+ dmi.chassis.type: 3
+ dmi.chassis.vendor: Chassis Manufacture
+ dmi.chassis.version: Chassis Version
+ dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0307:bd02/15/2012:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnP8H77-I:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
+ dmi.product.name: System Product Name
+ dmi.product.version: System Version
+ dmi.sys.vendor: System manufacturer

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1317959/+attachment/4108818/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1317959

Title:
  [System Product Name, VIA VT1708S, Green Line Out, Rear] No sound at
  all

Status in “linux” package in Ubuntu:
  Confirmed

Bug description:
  Recently upgraded kernel, using Intel HD audio.

  No longer getting any sound.

  Devices are all unmuted in alsamixer.

  Tried reinstalling alsa and reloading / restarting.

  ProblemType: Bug
  DistroRelease: Ubuntu 13.10
  Package: alsa-base 1.0.25+dfsg-0ubuntu4
  ProcVersionSignature: Ubuntu 3.11.0-20.35-generic 3.11.10.6
  Uname: Linux 3.11.0-20-generic x86_64
  ApportVersion: 2.12.5-0ubuntu2.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  spencer   15009 F.... pulseaudio
  Date: Fri May  9 11:53:02 2014
  InstallationDate: Installed on 2013-08-15 (266 days ago)
  InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
  MarkForUpload: True
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
  Symptom_Card: Built-in Audio - HDA Intel PCH
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  spencer   15009 F.... pulseaudio
  Symptom_Jack: Green Line Out, Rear
  Symptom_Type: No sound at all
  Title: [System Product Name, VIA VT1708S, Green Line Out, Rear] No sound at all
  UpgradeStatus: Upgraded to saucy on 2013-10-18 (203 days ago)
  dmi.bios.date: 02/15/2012
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 0307
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: P8H77-I
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: Rev X.0x
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0307:bd02/15/2012:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnP8H77-I:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: System Product Name
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer
  --- 
  ApportVersion: 2.12.5-0ubuntu2.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  spencer    2534 F.... pulseaudio
   /dev/snd/pcmC0D0p:   spencer    2534 F...m pulseaudio
  DistroRelease: Ubuntu 13.10
  HibernationDevice: RESUME=UUID=458f4a14-cd6a-44f1-a8ac-d1d7d3cf1b1e
  InstallationDate: Installed on 2013-08-15 (266 days ago)
  InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
  MachineType: System manufacturer System Product Name
  MarkForUpload: True
  Package: linux 3.11.0.20.21
  PackageArchitecture: amd64
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-20-generic root=UUID=93e2c262-86ad-44e0-ad2e-dd04f2490bfe ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.11.0-20.35-generic 3.11.10.6
  RelatedPackageVersions:
   linux-restricted-modules-3.11.0-20-generic N/A
   linux-backports-modules-3.11.0-20-generic  N/A
   linux-firmware                             1.116.2
  RfKill:
   
  Tags:  saucy
  Uname: Linux 3.11.0-20-generic x86_64
  UpgradeStatus: Upgraded to saucy on 2014-05-09 (0 days ago)
  UserGroups: adm audio cdrom dip libvirtd lpadmin netdev plugdev pulse pulse-access sambashare sudo video
  dmi.bios.date: 02/15/2012
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 0307
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: P8H77-I
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: Rev X.0x
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0307:bd02/15/2012:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnP8H77-I:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: System Product Name
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer

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