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[Bug 1319149] Re: [HP Pavilion 11-n038ca x360 PC] HP Pavillion x360 boots very unreliably

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: "Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>
Date: Wed, 14 May 2014 11:32:07 -0000
Reply-to: Bug 1319149 <1319149@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Rick Spencer, thank you for reporting this and helping make Ubuntu better. As per http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=6846607#N1394 an update to your BIOS is available (F.06). If you update to this following https://help.ubuntu.com/community/BiosUpdate does it change anything?  If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful.

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Thank you for your understanding.

** Summary changed:

- HP Pavillion x360 boots very unreliably
+ [HP Pavilion 11-n038ca x360 PC] HP Pavillion x360 boots very unreliably

** Summary changed:

- [HP Pavilion 11-n038ca x360 PC] HP Pavillion x360 boots very unreliably
+ [HP Pavilion 11-n038ca x360 PC] Boots very unreliably

** Description changed:

- and the touch screen doesn't work
+ Boots very unreliably.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-24-generic 3.13.0-24.47
  ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
  Uname: Linux 3.13.0-24-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3
  Architecture: amd64
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC0:  rick       1911 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  rick       1911 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Tue May 13 14:47:04 2014
  HibernationDevice: RESUME=UUID=bd1e0db9-24a6-4fb7-a9c0-32c457348b08
  InstallationDate: Installed on 2014-05-13 (0 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  Lsusb:
-  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
-  Bus 001 Device 003: ID 1a40:0101 Terminus Technology Inc. 4-Port HUB
-  Bus 001 Device 002: ID 05c8:036e Cheng Uei Precision Industry Co., Ltd (Foxlink) 
-  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
+  Bus 001 Device 003: ID 1a40:0101 Terminus Technology Inc. 4-Port HUB
+  Bus 001 Device 002: ID 05c8:036e Cheng Uei Precision Industry Co., Ltd (Foxlink)
+  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Hewlett-Packard HP Pavilion 11 x360 PC
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic.efi.signed root=UUID=5fb0f2a1-a777-4483-81cf-b488d59fc309 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
-  linux-restricted-modules-3.13.0-24-generic N/A
-  linux-backports-modules-3.13.0-24-generic  N/A
-  linux-firmware                             1.127.2
+  linux-restricted-modules-3.13.0-24-generic N/A
+  linux-backports-modules-3.13.0-24-generic  N/A
+  linux-firmware                             1.127.2
  RfKill:
-  0: phy0: Wireless LAN
-  	Soft blocked: no
-  	Hard blocked: no
+  0: phy0: Wireless LAN
+   Soft blocked: no
+   Hard blocked: no
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/15/2014
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.04
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: 2209
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: 57.19
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsyde:bvrF.04:bd02/15/2014:svnHewlett-Packard:pnHPPavilion11x360PC:pvr0975100002405F00010420180:rvnHewlett-Packard:rn2209:rvr57.19:cvnHewlett-Packard:ct10:cvrChassisVersion:
  dmi.product.name: HP Pavilion 11 x360 PC
  dmi.product.version: 0975100002405F00010420180
  dmi.sys.vendor: Hewlett-Packard

** Tags added: bios-outdated-f.06

** No longer affects: xorg (Ubuntu)

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

** Tags added: needs-boot-debug

-- 
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https://bugs.launchpad.net/bugs/1319149

Title:
  [HP Pavilion 11-n038ca x360 PC] Boots very unreliably

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  Boots very unreliably.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-24-generic 3.13.0-24.47
  ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
  Uname: Linux 3.13.0-24-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  rick       1911 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Tue May 13 14:47:04 2014
  HibernationDevice: RESUME=UUID=bd1e0db9-24a6-4fb7-a9c0-32c457348b08
  InstallationDate: Installed on 2014-05-13 (0 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 1a40:0101 Terminus Technology Inc. 4-Port HUB
   Bus 001 Device 002: ID 05c8:036e Cheng Uei Precision Industry Co., Ltd (Foxlink)
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Hewlett-Packard HP Pavilion 11 x360 PC
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic.efi.signed root=UUID=5fb0f2a1-a777-4483-81cf-b488d59fc309 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-24-generic N/A
   linux-backports-modules-3.13.0-24-generic  N/A
   linux-firmware                             1.127.2
  RfKill:
   0: phy0: Wireless LAN
    Soft blocked: no
    Hard blocked: no
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/15/2014
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.04
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: 2209
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: 57.19
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsyde:bvrF.04:bd02/15/2014:svnHewlett-Packard:pnHPPavilion11x360PC:pvr0975100002405F00010420180:rvnHewlett-Packard:rn2209:rvr57.19:cvnHewlett-Packard:ct10:cvrChassisVersion:
  dmi.product.name: HP Pavilion 11 x360 PC
  dmi.product.version: 0975100002405F00010420180
  dmi.sys.vendor: Hewlett-Packard

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References

[Bug 1319149] [NEW] HP Pavillion x360 boots very unreliably
From: Rick Spencer, 2014-05-13