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Message #61490
[Bug 1320554] Re: [Samsung NP350E5C-A02AU] Suspend hang with blank screen on lid open
slumbergod, could you please test the latest upstream kernel available (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER
where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.15-rc5
This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing
If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER
As well, please remove the tag:
needs-upstream-testing
Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.
** Tags added: latest-bios-p09abe
** Changed in: linux (Ubuntu)
Importance: Low => Medium
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https://bugs.launchpad.net/bugs/1320554
Title:
[Samsung NP350E5C-A02AU] Suspend hang with blank screen on lid open
Status in “linux” package in Ubuntu:
Incomplete
Bug description:
I'm using a Samsung NP350E5C laptop and I've been having strange
issues. I gave up on Xubuntu 13.10 and went back to Xubuntu 13.04
until Xubuntu 14.04 LTS came out. I'd hoped that the strange issues
had been resolved but since doing a clean install I have been dogged
by weird issues.
Here's what is causing me grief at the moment. I leave my laptop on
24/7 and just close the lid when I am away from the machine. I go into
the system's power settings to disable suspend and hibernation so that
closing the lid does does nothing. With the kernel that 14.04 shipped
with it was as though those settings were completely ignored. I'd
close the lid and when I opened it again, there was a blank screen and
I was unable to do anything at all, not even start an alternative log
in. The only option was to hold the power button until the machine
ungracefully turned off.
I then applied some hacks I found on line to permanently disable
hibernation and suspend. I've also installed all the newer kernels as
they have been offered in synaptic. The problem changed to being
**intermittent** - my system would randomly hang when I opened the
lid.
With the latest two kernels (including the 27 one that just came out)
it is now happening **more often**! I'll wake up in the morning, open
my laptop and there's the blank screen with no way to wake the system
up.
I wonder if there is something strange with Samsung laptops and the
kernels at the moment. I have to add the acpi_vendor backlight tweak
to get the brightness working correctly. And for the first kernel
releases under 14.04 my usb wireless mouse would not be recognised
after a reboot -- I'd have to unplug the transmitter then plug it in
again.
I'm still experiencing random system slow downs where my machine slows
to a crawl. Trying to move the mouse across the screen would take 5
mins in little jumps and starts, with no mouse clicks being
registered.
Looking on the forums
(http://ubuntuforums.org/showthread.php?t=2224455) I see I am not
alone and it has been suggested I try a mainline lowlatency kernel
which as of today I will try.
I am happy to try any suggestions to help resolve this because this is
a good machine and it was frustrating having to give up on ubuntu
13.10 and stay with the older, more dependable versions.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-27-generic 3.13.0-27.50
ProcVersionSignature: Ubuntu 3.13.0-27.50-generic 3.13.11
Uname: Linux 3.13.0-27-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: slumbergod 2145 F.... pulseaudio
CurrentDesktop: XFCE
Date: Sun May 18 09:14:41 2014
EcryptfsInUse: Yes
InstallationDate: Installed on 2014-04-18 (29 days ago)
InstallationMedia: Xubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140414)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 350V5C/351V5C/3540VC/3440VC
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-27-generic.efi.signed root=UUID=7ef0aef5-c4f9-45fb-b729-95b463a492d6 ro quiet splash acpi_backlight=vendor vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.13.0-27-generic N/A
linux-backports-modules-3.13.0-27-generic N/A
linux-firmware 1.127.2
SourcePackage: linux
StagingDrivers: rts5139
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/04/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P09ABE
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: NP350E5C-A02AU
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: BOARD REVISION 00
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP09ABE:bd07/04/2013:svnSAMSUNGELECTRONICSCO.,LTD.:pn350V5C/351V5C/3540VC/3440VC:pvrP09ABE.012.CP:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP350E5C-A02AU:rvrBOARDREVISION00:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvr0.1:
dmi.product.name: 350V5C/351V5C/3540VC/3440VC
dmi.product.version: P09ABE.012.CP
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
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