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Message #62179
[Bug 1288161] Re: [Dell Inspiron 7737] System reboots itself after powered off
** Description changed:
CID: 201306-13869 Dell Inspiron 7737
This system will reboot itself after being powered off.
Step:
1. Install 12.04.4, boot to desktop
2. Power it off by using the "Shut down..." button in the system menu
Expected result:
* The system should be powered off.
Actual result:
* The system will be powered off, but few seconds later, it boots itself automatically. This happens no matter you're using:
"Shut down..." by the system menu
Press the power button and press enter in the pop-up menu to shut it down
"sudo init 0" in terminal
"sudo shutdown -h now" in terminal
The only way to power it off is to hold the power button during the POST
stage.
I have it tested with different BIOS version (A04, A05 and the latest A06), no luck
Also tested with different versions of Ubuntu, here is the result:
A06 / 12.04.4 - reboots automatically
A05 / 12.04.4 - reboots automatically
A04 / 12.04.4 - reboots automatically
A06 / 12.04.3 - reboots automatically
A05 / 12.04.2 + 3.11.0-15 + upgrade to 12.04.4 - reboots automatically
A06 / 12.04.2 + 3.11.0-15 + upgrade to 12.04.4 - reboots automatically
A06 / 12.04.2 + 3.11.0-15 - works fine
A06 / 12.04.2 + 3.8.0-29 - works fine
A06 / 12.04.2 - works fine
A06 / 12.04 + update(12.04.4 + 3.2.0.59) - works fine
A06 / 13.10 - works fine
A06 / 14.04 dailylive (Feb.27 2014) - works fine
A06 / OEM image (20131122)- works fine
Base on these result, this might not be a kernel-related issue, since it works with 12.04.2 + 3.11.0-15
But I am not sure which package should I report to, please feel free to change it.
Also note that this issue could be found in private bug 1194729 as well.
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.11.0-15-generic 3.11.0-15.25~precise1 [modified: boot/vmlinuz-3.11.0-15-generic]
ProcVersionSignature: Ubuntu 3.11.0-15.25~precise1-generic 3.11.10
Uname: Linux 3.11.0-15-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.11.0-15-generic.
ApportVersion: 2.0.1-0ubuntu17.6
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 1: PCH [HDA Intel PCH], device 0: ALC283 Analog [ALC283 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: ubuntu 1728 F.... pulseaudio
/dev/snd/controlC1: ubuntu 1728 F.... pulseaudio
CRDA: Error: [Errno 2] 沒有此一檔案或目錄
Card0.Amixer.info:
Card hw:0 'MID'/'HDA Intel MID at 0xd0610000 irq 64'
Mixer name : 'Intel Haswell HDMI'
Components : 'HDA:80862807,80860101,00100000'
Controls : 21
Simple ctrls : 3
Card1.Amixer.info:
Card hw:1 'PCH'/'HDA Intel PCH at 0xd0614000 irq 63'
Mixer name : 'Realtek ALC283'
Components : 'HDA:10ec0283,102805fb,00100003'
Controls : 24
Simple ctrls : 12
Date: Wed Mar 5 17:47:21 2014
HibernationDevice: RESUME=UUID=ca1e13ff-9c76-4b3d-963a-78920f56fd50
InstallationMedia: Ubuntu 12.04.4 LTS "Precise Pangolin" - Release amd64 (20140204)
MachineType: Dell Inc. Inspiron 7737
MarkForUpload: True
ProcEnviron:
LANGUAGE=zh_TW:zh
TERM=xterm
PATH=(custom, no user)
LANG=zh_TW.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-15-generic root=UUID=d5c52715-8f14-4117-8f03-9ed38ff6bc99 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.11.0-15-generic N/A
linux-backports-modules-3.11.0-15-generic N/A
linux-firmware 1.79.9
SourcePackage: linux-lts-saucy
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/27/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A06
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA06:bd11/27/2013:svnDellInc.:pnInspiron7737:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: Inspiron 7737
dmi.sys.vendor: Dell Inc.
===
- break-fix: cb7a386c6c25e85c2710cdb1a498a73794cda660 cb7a386c6c25e85c2710cdb1a498a73794cda660
+ break-fix: cb7a386c6c25e85c2710cdb1a498a73794cda660 b753631b3576bf343151a82513c5d56fcda1e24f
+ break-fix: 8d368a9535b1de2e6ab7b16b10bc5ab576caeeeb b753631b3576bf343151a82513c5d56fcda1e24f
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1288161
Title:
[Dell Inspiron 7737] System reboots itself after powered off
Status in “linux” package in Ubuntu:
Triaged
Status in “linux-lts-saucy” package in Ubuntu:
Invalid
Status in “linux-lts-trusty” package in Ubuntu:
Invalid
Status in “linux” source package in Precise:
Won't Fix
Status in “linux-lts-saucy” source package in Precise:
Triaged
Status in “linux-lts-trusty” source package in Precise:
Triaged
Status in “linux” source package in Saucy:
Triaged
Status in “linux-lts-saucy” source package in Saucy:
Invalid
Status in “linux-lts-trusty” source package in Saucy:
Invalid
Status in “linux” source package in Trusty:
Triaged
Status in “linux-lts-saucy” source package in Trusty:
Invalid
Status in “linux-lts-trusty” source package in Trusty:
Invalid
Bug description:
CID: 201306-13869 Dell Inspiron 7737
This system will reboot itself after being powered off.
Step:
1. Install 12.04.4, boot to desktop
2. Power it off by using the "Shut down..." button in the system menu
Expected result:
* The system should be powered off.
Actual result:
* The system will be powered off, but few seconds later, it boots itself automatically. This happens no matter you're using:
"Shut down..." by the system menu
Press the power button and press enter in the pop-up menu to shut it down
"sudo init 0" in terminal
"sudo shutdown -h now" in terminal
The only way to power it off is to hold the power button during the
POST stage.
I have it tested with different BIOS version (A04, A05 and the latest A06), no luck
Also tested with different versions of Ubuntu, here is the result:
A06 / 12.04.4 - reboots automatically
A05 / 12.04.4 - reboots automatically
A04 / 12.04.4 - reboots automatically
A06 / 12.04.3 - reboots automatically
A05 / 12.04.2 + 3.11.0-15 + upgrade to 12.04.4 - reboots automatically
A06 / 12.04.2 + 3.11.0-15 + upgrade to 12.04.4 - reboots automatically
A06 / 12.04.2 + 3.11.0-15 - works fine
A06 / 12.04.2 + 3.8.0-29 - works fine
A06 / 12.04.2 - works fine
A06 / 12.04 + update(12.04.4 + 3.2.0.59) - works fine
A06 / 13.10 - works fine
A06 / 14.04 dailylive (Feb.27 2014) - works fine
A06 / OEM image (20131122)- works fine
Base on these result, this might not be a kernel-related issue, since it works with 12.04.2 + 3.11.0-15
But I am not sure which package should I report to, please feel free to change it.
Also note that this issue could be found in private bug 1194729 as
well.
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.11.0-15-generic 3.11.0-15.25~precise1 [modified: boot/vmlinuz-3.11.0-15-generic]
ProcVersionSignature: Ubuntu 3.11.0-15.25~precise1-generic 3.11.10
Uname: Linux 3.11.0-15-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.11.0-15-generic.
ApportVersion: 2.0.1-0ubuntu17.6
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 1: PCH [HDA Intel PCH], device 0: ALC283 Analog [ALC283 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: ubuntu 1728 F.... pulseaudio
/dev/snd/controlC1: ubuntu 1728 F.... pulseaudio
CRDA: Error: [Errno 2] 沒有此一檔案或目錄
Card0.Amixer.info:
Card hw:0 'MID'/'HDA Intel MID at 0xd0610000 irq 64'
Mixer name : 'Intel Haswell HDMI'
Components : 'HDA:80862807,80860101,00100000'
Controls : 21
Simple ctrls : 3
Card1.Amixer.info:
Card hw:1 'PCH'/'HDA Intel PCH at 0xd0614000 irq 63'
Mixer name : 'Realtek ALC283'
Components : 'HDA:10ec0283,102805fb,00100003'
Controls : 24
Simple ctrls : 12
Date: Wed Mar 5 17:47:21 2014
HibernationDevice: RESUME=UUID=ca1e13ff-9c76-4b3d-963a-78920f56fd50
InstallationMedia: Ubuntu 12.04.4 LTS "Precise Pangolin" - Release amd64 (20140204)
MachineType: Dell Inc. Inspiron 7737
MarkForUpload: True
ProcEnviron:
LANGUAGE=zh_TW:zh
TERM=xterm
PATH=(custom, no user)
LANG=zh_TW.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-15-generic root=UUID=d5c52715-8f14-4117-8f03-9ed38ff6bc99 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.11.0-15-generic N/A
linux-backports-modules-3.11.0-15-generic N/A
linux-firmware 1.79.9
SourcePackage: linux-lts-saucy
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/27/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A06
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA06:bd11/27/2013:svnDellInc.:pnInspiron7737:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: Inspiron 7737
dmi.sys.vendor: Dell Inc.
===
break-fix: cb7a386c6c25e85c2710cdb1a498a73794cda660 b753631b3576bf343151a82513c5d56fcda1e24f
break-fix: 8d368a9535b1de2e6ab7b16b10bc5ab576caeeeb b753631b3576bf343151a82513c5d56fcda1e24f
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