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Message #63093
[Bug 1323816] Re: [Asus X550CA] Touchpad not working
** Description changed:
The touchpad doesn't work properly on my X550CA laptop running with :
- Ubuntu 14.04 64bits (kernel 3.13.0-27-generic)
- The cursor doesn't move at all or just barely from time to time. Rigth or left-click doesn't work. The touchpad is not properly recognized by the OS. It seems to recognized it as “PS/2 Logitech Wheel Mouse”, as shown by :
+ - Latest BIOS flashed from Asus site :
+
+ BIOS Vendor: American Megatrends
+ Version: 300
+ GOP Version: 3.0.15.1016
+ EV Version: 204E150001
+
+ (It is however functionning properly under Windows 8 64bit)
+
+ The cursor doesn't move at all or just barely from time to time. Rigth
+ or left-click doesn't work. The touchpad is not properly recognized by
+ the OS. It seems to recognized it as “PS/2 Logitech Wheel Mouse”, as
+ shown by :
$ xinput --list
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ PS/2 Logitech Wheel Mouse id=13 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
- ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
- ↳ Power Button id=6 [slave keyboard (3)]
- ↳ Video Bus id=7 [slave keyboard (3)]
- ↳ Sleep Button id=8 [slave keyboard (3)]
- ↳ USB2.0 HD UVC WebCam id=10 [slave keyboard (3)]
- ↳ Asus WMI hotkeys id=11 [slave keyboard (3)]
- ↳ AT Translated Set 2 keyboard id=12 [slave keyboard (3)]
+ ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
+ ↳ Power Button id=6 [slave keyboard (3)]
+ ↳ Video Bus id=7 [slave keyboard (3)]
+ ↳ Sleep Button id=8 [slave keyboard (3)]
+ ↳ USB2.0 HD UVC WebCam id=10 [slave keyboard (3)]
+ ↳ Asus WMI hotkeys id=11 [slave keyboard (3)]
+ ↳ AT Translated Set 2 keyboard id=12 [slave keyboard (3)]
- $ lsb_release -rd
- Description: Ubuntu 14.04 LTS
- Release: 14.04
-
- $ cat /proc/version_signature
- Ubuntu 3.13.0-27.50-generic 3.13.11
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-27-generic 3.13.0-27.50
ProcVersionSignature: Ubuntu 3.13.0-27.50-generic 3.13.11
Uname: Linux 3.13.0-27-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC0: karine 1904 F.... pulseaudio
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: karine 1904 F.... pulseaudio
CurrentDesktop: Unity
Date: Tue May 27 21:41:26 2014
HibernationDevice: RESUME=UUID=6a601bed-a08e-40d4-8116-6b1010237908
InstallationDate: Installed on 2014-05-22 (5 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: ASUSTeK COMPUTER INC. X550CA
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-27-generic.efi.signed root=UUID=9f05464c-221e-46f5-a030-8991e10cf9a6 ro quiet splash i915.i915_enable_rc6=0 vt.handoff=7
RelatedPackageVersions:
- linux-restricted-modules-3.13.0-27-generic N/A
- linux-backports-modules-3.13.0-27-generic N/A
- linux-firmware 1.127.2
+ linux-restricted-modules-3.13.0-27-generic N/A
+ linux-backports-modules-3.13.0-27-generic N/A
+ linux-firmware 1.127.2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/24/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X550CA.300
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X550CA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550CA.300:bd03/24/2014:svnASUSTeKCOMPUTERINC.:pnX550CA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550CA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X550CA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
--
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Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1323816
Title:
[Asus X550CA] Touchpad not working
Status in “linux” package in Ubuntu:
Confirmed
Bug description:
The touchpad doesn't work properly on my X550CA laptop running with :
- Ubuntu 14.04 64bits (kernel 3.13.0-27-generic)
- Latest BIOS flashed from Asus site :
BIOS Vendor: American Megatrends
Version: 300
GOP Version: 3.0.15.1016
EV Version: 204E150001
(It is however functionning properly under Windows 8 64bit)
The cursor doesn't move at all or just barely from time to time. Rigth
or left-click doesn't work. The touchpad is not properly recognized by
the OS. It seems to recognized it as “PS/2 Logitech Wheel Mouse”, as
shown by :
$ xinput --list
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ PS/2 Logitech Wheel Mouse id=13 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
↳ Power Button id=6 [slave keyboard (3)]
↳ Video Bus id=7 [slave keyboard (3)]
↳ Sleep Button id=8 [slave keyboard (3)]
↳ USB2.0 HD UVC WebCam id=10 [slave keyboard (3)]
↳ Asus WMI hotkeys id=11 [slave keyboard (3)]
↳ AT Translated Set 2 keyboard id=12 [slave keyboard (3)]
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-27-generic 3.13.0-27.50
ProcVersionSignature: Ubuntu 3.13.0-27.50-generic 3.13.11
Uname: Linux 3.13.0-27-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: karine 1904 F.... pulseaudio
CurrentDesktop: Unity
Date: Tue May 27 21:41:26 2014
HibernationDevice: RESUME=UUID=6a601bed-a08e-40d4-8116-6b1010237908
InstallationDate: Installed on 2014-05-22 (5 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: ASUSTeK COMPUTER INC. X550CA
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-27-generic.efi.signed root=UUID=9f05464c-221e-46f5-a030-8991e10cf9a6 ro quiet splash i915.i915_enable_rc6=0 vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.13.0-27-generic N/A
linux-backports-modules-3.13.0-27-generic N/A
linux-firmware 1.127.2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/24/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X550CA.300
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X550CA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550CA.300:bd03/24/2014:svnASUSTeKCOMPUTERINC.:pnX550CA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550CA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X550CA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
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